Update on 9th August. Suddenly facing KYC issues after with them for years, now i can't withdraw 6400AED and couldn't do anything, also no update on when it will be resolved. Please clear this iss... See more
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Excellent site - Friendly menu Using Truewin more than a year, instant deposit, withdrawal 1-2 days max. Customer support doesn’t exist, nobody responds on live chat or emails but so far I never h... See more
Great app, could be better, needs to fix some bugs, you can no longer cashout sports bets after the first game is over if its a win unlike before, the cashout button disappears
Company replied
You should add 0 or minus stars when rating this casino! Untrustable, even the refferals bonus does not exist as they mention,no any benifts like any cash back like m.Dubb100 casino where they keep... See more
Company details
Written by the company
TrueWin is an award-winning platform offering an incredible selection of games to users in the United Arab Emirates. Our mission is to provide the best gaming experience in a safe and secure environment. You can also find us on Truewin.ae.
Contact info
Abu Dhabi, U.A.E.
- support@truewin.com
- truewin.com
Hasn’t replied to negative reviews
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Honestly saying at the beginning as new…
Honestly saying at the beginning as new customer I didn't face any issue with withdrawal it was easy processing. However recently I'm having issue with truewin that I'm wining bets but not being credited to me still they are investigatingthe issue thoughi have provided all proof of my winning bet. Also im sure they have access to the accountto see it by themselves. .another issue i faced today is I'm playing and my balance keep disappearing which caused me to lose my money because of this issue.
This two consequences made me feel worried to use this platform as well as my friends who I suggested them and encouraged them even to use truewin platform they might face the same issues and it will be all my fault.
Another issue is communicating with them. It's only trough email and that's another hassle.
These all concern gave red flag on this platform and if they don't resolve my pending issue of crediting my winning bet I will definitely stop using it same i will share this bad experience with my friends to stop using it
Updates:
For the sake of fairness, after a chain of emails and investigating, the did credit the amount of money I win back to my account.
However the second issue which I reported to them which is the frequent technical glitch of their system while I'm replacing my bet it was continously rejected. Plus my balance kept in disappearing and reduced. This issue has mad me lose my money .I requested them to investigate and I provided picture of the same and they should compensate me for this money loss when this technical issue happened. However I'm waiting for their reply.

Reply from Truewin
Hi FM!
Hi FM!
You wrote that they stole 279, 000 which is a huge amount of money.
Could you please share publicly if you managed to get the money back? Also, if you were doing sports betting?
I know two more cases when Truewin steals money if the amount if big. You can win and instantly get money only on small amounts, yes, but if you go 100, 000K + they simply steal your money and then block in WhatsApp (Rohan & others).

Reply from Truewin
Depends how you use .but still it's…
Depends how you use .but still it's okay.

Reply from Truewin
Very disappointed
Am disappointed at you guys. Twice i have won big figures during spinning rounds but it will not read up, it will not add up on my amount. Why be so dis honestl?
Its unfair, you don't fail to collect the bet but you fail to reward .
Please fix this issue
Reward each person accordingly.

Reply from Truewin
Amazing app which I can trust ,fair…
Amazing app which I can trust ,fair game play and also amazing and fast responding customer support, I would recommend this sites than any other sites due to its reliability

Reply from Truewin
Amazing
Amazing , especially from customer service team , Glen, Jason very polite and full and complete knowledge about their work , and explained clearly A to Z

Reply from Truewin
They deduct my 279k in a sudden…
They deduct my 279k in a sudden without justification...its scam ... stay away...
Im following up with rohan and ali from customer service with no reply... ill keep posting till they return our stolen money
FM

Reply from Truewin
Truewin.ae Nice platform but need improvement…
Trustable website for football lovers to invest, quick withdrawals and easy deposits. The classic version everything was ok and fast, the new version it’s very slow and keeps hanging in iPhone, Samsung or tablet, I have mentioned several times to Trurwin representatives to check and improve on their website especially for football games to place, either bring back classic version or either make this version works normal and fast. I have been super active member but since the new update came to this website I started to shift to another website. I hope Truewin can improve to keep their loyal customers.

Reply from Truewin
what is this your cheating i played…
what is this your cheating i played basketball i win 4 times but why is that it will appear lost ..i bet on a right team and won but it will appear that o loss....what happen ...your cheating

Reply from Truewin
Pending withdrawal
i messaged many times to the customer service why my withdrawal is pending but nobody answer.

Reply from Truewin
Very skeptical of this website
Very skeptical of this website, UAE based but thought gambling was illegal there? This is legit or not?

Reply from Truewin
Unresolved KYC issues and account locked
Update on 9th August.
Suddenly facing KYC issues after with them for years, now i can't withdraw 6400AED and couldn't do anything, also no update on when it will be resolved.
Please clear this issue as i have given five star rating before.
Hello I download this app and I play…
Hello I download this app and I play ..I win some amount but didn't get my amount on my bank account..already 5 days left still I not received any amount...when I checked withdraw money it's showing successfully..but still not coming my account.

Reply from Truewin
Awful withdrawal waiting time
I have recently started using it. Everything seemed wonderful however after making withdrawals, now very frustrated. It has been 5 days still haven't received the money on my bank account. It says there might be slight delays due to holidays, but this is not a slight delay at all and nobody is telling me when I can expect the funds to be debited to my account.

Reply from Truewin
Very fake because they don’t pay…
Very fake because they don’t pay winnings

Reply from Truewin
Great platform
I was skeptical at first but now Im a regular on this platform. Customer support is excellent and transactions have always been quick. Would love to see more game additions.

Reply from Truewin
Still ididnt get my winning price how…
Still ididnt get my winning price how it takes and why still pending i spent almost big amount of money before i got that price amount

Reply from Truewin
Great app
Great app, could be better, needs to fix some bugs, you can no longer cashout sports bets after the first game is over if its a win unlike before, the cashout button disappears

Reply from Truewin
The game is absolutely good
The game is absolutely good. There are some issues with some game but the if you keep that issue apart the sports betting is one factor that makes this platform more better .

Reply from Truewin
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