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See what reviewers are saying

Rated 5 out of 5 stars

Update on 9th August. Suddenly facing KYC issues after with them for years, now i can't withdraw 6400AED and couldn't do anything, also no update on when it will be resolved. Please clear this iss... See more

Rated 5 out of 5 stars

Excellent site - Friendly menu Using Truewin more than a year, instant deposit, withdrawal 1-2 days max. Customer support doesn’t exist, nobody responds on live chat or emails but so far I never h... See more

Rated 4 out of 5 stars

Great app, could be better, needs to fix some bugs, you can no longer cashout sports bets after the first game is over if its a win unlike before, the cashout button disappears

Company replied

Rated 1 out of 5 stars

You should add 0 or minus stars when rating this casino! Untrustable, even the refferals bonus does not exist as they mention,no any benifts like any cash back like m.Dubb100 casino where they keep... See more

Company details

  1. Gaming service Provider

Written by the company

TrueWin is an award-winning platform offering an incredible selection of games to users in the United Arab Emirates. Our mission is to provide the best gaming experience in a safe and secure environment. You can also find us on Truewin.ae.


Contact info

3.7

Average

TrustScore 3.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Honestly saying at the beginning as new…

Honestly saying at the beginning as new customer I didn't face any issue with withdrawal it was easy processing. However recently I'm having issue with truewin that I'm wining bets but not being credited to me still they are investigatingthe issue thoughi have provided all proof of my winning bet. Also im sure they have access to the accountto see it by themselves. .another issue i faced today is I'm playing and my balance keep disappearing which caused me to lose my money because of this issue.

This two consequences made me feel worried to use this platform as well as my friends who I suggested them and encouraged them even to use truewin platform they might face the same issues and it will be all my fault.

Another issue is communicating with them. It's only trough email and that's another hassle.

These all concern gave red flag on this platform and if they don't resolve my pending issue of crediting my winning bet I will definitely stop using it same i will share this bad experience with my friends to stop using it

Updates:
For the sake of fairness, after a chain of emails and investigating, the did credit the amount of money I win back to my account.

However the second issue which I reported to them which is the frequent technical glitch of their system while I'm replacing my bet it was continously rejected. Plus my balance kept in disappearing and reduced. This issue has mad me lose my money .I requested them to investigate and I provided picture of the same and they should compensate me for this money loss when this technical issue happened. However I'm waiting for their reply.

26 July 2024
Unprompted review
Truewin logo

Reply from Truewin

Hello Ahmed,

We're sorry you've had this experience with us. Allow us to assist you further. Can you write us at support@truewin.com and add "Trustpilot" in the subject line so we can follow up?

Thank you!

Rated 1 out of 5 stars

Hi FM!

Hi FM!

You wrote that they stole 279, 000 which is a huge amount of money.

Could you please share publicly if you managed to get the money back? Also, if you were doing sports betting?

I know two more cases when Truewin steals money if the amount if big. You can win and instantly get money only on small amounts, yes, but if you go 100, 000K + they simply steal your money and then block in WhatsApp (Rohan & others).

23 July 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi there,

We've received your information and would like to hear more about the incident from you.

Please send us an email at support@truewin.com, and remember to add "Trustpilot" to the subject line.

Thank you.

Rated 5 out of 5 stars

Depends how you use .but still it's…

Depends how you use .but still it's okay.

14 July 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi there!

We appreciate the 5-star review! Should you need any assistance or want to get in touch with the team for suggestions, please reach out via live chat on our website, TrueWin.ae.

- Ali

Rated 1 out of 5 stars

Very disappointed

Am disappointed at you guys. Twice i have won big figures during spinning rounds but it will not read up, it will not add up on my amount. Why be so dis honestl?
Its unfair, you don't fail to collect the bet but you fail to reward .
Please fix this issue
Reward each person accordingly.

7 July 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Rachel,

We're sorry to hear about this issue. We'll coordinate with our customer service team regarding this. Meanwhile please get in touch with us via website live chat so we can help you promptly.

- Ali

Rated 5 out of 5 stars

perfect platform and it is a true win

9 July 2023
Unprompted review
Truewin logo

Reply from Truewin

Hello Ahmed,

Ali here on behalf of our team. We're happy to know you're enjoying the platform. Many thanks for the 5-star review and hope to serve you even better as we go along.

Should you need any support, our team is available via website live chat to help you.

Rated 5 out of 5 stars

Amazing app which I can trust ,fair…

Amazing app which I can trust ,fair game play and also amazing and fast responding customer support, I would recommend this sites than any other sites due to its reliability

25 June 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Athira,

We're glad you're having a great experience on the platform, and that we're able to provide you with excellent support. I'll make sure to extend the compliment to our customer service team; this will really brighten their day! If you need anything from our side, just let us know through the website live chat.

- Ali

Rated 5 out of 5 stars

Amazing

Amazing , especially from customer service team , Glen, Jason very polite and full and complete knowledge about their work , and explained clearly A to Z

26 June 2024
Unprompted review
Truewin logo

Reply from Truewin

Hello Golib,

Ali here from TrueWin's Trustpilot team. Thanks for the 5-star review! We're delighted to know our teammates have given you top-notch assistance. We'll be sure to extend the compliment and if you ever need anything from our side, please do reach out via website live chat.

Cheers!

Rated 1 out of 5 stars

They deduct my 279k in a sudden…

They deduct my 279k in a sudden without justification...its scam ... stay away...
Im following up with rohan and ali from customer service with no reply... ill keep posting till they return our stolen money

FM

1 June 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi FM,

We're sorry to hear about this issue. We've coordinated with the support team that's been in touch with you and we would like to assure you that you're in very capable hands. We are constantly improving our platform and related services, and we appreciate your patience during this time.

Rated 3 out of 5 stars

Truewin.ae Nice platform but need improvement…

Trustable website for football lovers to invest, quick withdrawals and easy deposits. The classic version everything was ok and fast, the new version it’s very slow and keeps hanging in iPhone, Samsung or tablet, I have mentioned several times to Trurwin representatives to check and improve on their website especially for football games to place, either bring back classic version or either make this version works normal and fast. I have been super active member but since the new update came to this website I started to shift to another website. I hope Truewin can improve to keep their loyal customers.

22 May 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Luciano, thanks for your honest feedback!

We hear you and we're working on giving you a better experience with our new website! We are serious about winning you back, so please reach out to our agents via live chat with complete details on specific dates, times and matches during which you experienced a slow system response.

- Ali

Rated 1 out of 5 stars

what is this your cheating i played…

what is this your cheating i played basketball i win 4 times but why is that it will appear lost ..i bet on a right team and won but it will appear that o loss....what happen ...your cheating

21 May 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi RJ,

Ali here with you from the TrueWin customer service team. I'm sorry to hear about your experience and would like to know more about it.

Kindly reach out to us via website live chat so we can investigate further. Please specify that you reached out to us via Trustpilot. Looking forward to hearing from you.

Rated 5 out of 5 stars

Pending withdrawal

i messaged many times to the customer service why my withdrawal is pending but nobody answer.

12 May 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Nieves,

Ali here. Thanks for letting us know you're having trouble with your withdrawal. For faster resolution, can you give us more details over live chat?

I have a team member on standby to assist you. Just please let them know you're coming from TrustPilot.

Thanks!

Rated 2 out of 5 stars

Very skeptical of this website

Very skeptical of this website, UAE based but thought gambling was illegal there? This is legit or not?

5 May 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Nathan, Ali here with the team at TrueWin.ae.

The best way to know is to try us out. Registration is completely free, and if you'd like to know more about us, head over to our website live chat so we can show you around.

We have a team waiting to assist you. Cheers!

Rated 5 out of 5 stars

Unresolved KYC issues and account locked

Update on 9th August.
Suddenly facing KYC issues after with them for years, now i can't withdraw 6400AED and couldn't do anything, also no update on when it will be resolved.

Please clear this issue as i have given five star rating before.

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Hello I download this app and I play…

Hello I download this app and I play ..I win some amount but didn't get my amount on my bank account..already 5 days left still I not received any amount...when I checked withdraw money it's showing successfully..but still not coming my account.

14 April 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Sandeep,

We're sorry to hear about the long wait, possibly due to banking schedules during the Eid holidays. We'd like to help you directly, so please reach out to us via website live chat to ensure immediate resolution.

Thank you!

- Ali

Rated 1 out of 5 stars

Awful withdrawal waiting time

I have recently started using it. Everything seemed wonderful however after making withdrawals, now very frustrated. It has been 5 days still haven't received the money on my bank account. It says there might be slight delays due to holidays, but this is not a slight delay at all and nobody is telling me when I can expect the funds to be debited to my account.

6 April 2024
Unprompted review
Truewin logo

Reply from Truewin

Dear Tural,

On behalf of the team at TrueWin, we'd like to apologize for the long wait time for withdrawals due to the Eid holidays. We're committed to delivering an excellent gaming experience and if you're still having the same issue, please reach out to us via live chat on the website.

Thank you!

- Ali

Rated 1 out of 5 stars

Very fake because they don’t pay…

Very fake because they don’t pay winnings

5 April 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi there! Ali here from the Customer Service Team.

Seems like you've had issues with your withdrawals. Please check your Trustpilot inbox as we've requested some additional information. Otherwise, please contact us via website live chat so we can directly address this.

Thanks!

Rated 5 out of 5 stars

Great platform

I was skeptical at first but now Im a regular on this platform. Customer support is excellent and transactions have always been quick. Would love to see more game additions.

10 March 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi John,

Thanks for your review! We're delighted to provide you an awesome gaming experience.

In case you missed our update, we've added over 200+ games on our platform. Try them out and let us know your thoughts!

- Ali

Rated 4 out of 5 stars

Still ididnt get my winning price how…

Still ididnt get my winning price how it takes and why still pending i spent almost big amount of money before i got that price amount

8 March 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Alfredo,

Thanks for reaching out and telling us about this issue. We'd like to know more about it and help you out.

We've set up a dedicated team to assist you. Please visit our website and head over to our live chat. If you need any further assistance, we're right here. Thank you!

- Ali

Rated 4 out of 5 stars

Great app

Great app, could be better, needs to fix some bugs, you can no longer cashout sports bets after the first game is over if its a win unlike before, the cashout button disappears

1 January 2024
Unprompted review
Truewin logo

Reply from Truewin

Hi Faz, Ali here from TrueWin.

Thanks for your feedback! We're constantly improving our platform and your review will certainly help us take a step in the right direction. Please reach out to us directly on the website via live chat if you need further support.

Cheers!

Rated 5 out of 5 stars

The game is absolutely good

The game is absolutely good. There are some issues with some game but the if you keep that issue apart the sports betting is one factor that makes this platform more better .

1 January 2024
Unprompted review
Truewin logo

Reply from Truewin

Thanks Shreyas! Absolute pleasure to know you're happy with our platform.

For the latest updates about TrueWin, please join our Whatsapp channel. Link is right on our website.

Cheers!
- Ali

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