Headline: Complete joke—zero buyer protection for faulty items This place is an absolute joke. They offer barely any protection to the buyer while allowing items to be falsely advertised. I bought... See more
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See what reviewers are saying
Yet again ripped off on this app I sent for a T-shirt.Got a set of kids wheels for a toy car now.They're saying that they have not got enough information to give me a refund I don't know what more inf... See more
Vintage youre concept is good in all way,except one thing. When a person buy something,this person needs to pick up the package,not that you reward this person by not picking it up. First of all... See more
Item came exactly as described and with the option to return, very good service. Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets... See more
Company details
About True Vintage
Written by the company
About True Vintage
Europe’s leading online vintage retailer store, hailing from the South West of London. Since starting in 2014 we have grown from the ground upwards and are now consistently supplying customers all around the world with the best in branded vintage.
Our business is built on sustainability, with every vintage item we sell prevented from ending up in landfill. On top of that we have projects which see us upcycle damaged items to create unique one-of-one pieces, and we plant a tree every time an order is placed.
Our goal is to continue getting bigger and better. From increasing the selection of vintage items to building out our own brand of products. We want to be your first thought when it comes to upgrading your wardrobe.
Contact info
London, United Kingdom
- info@truevintage.com
- truevintage.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Always excellent service
Always excellent service. Items described accurately and fast delivery.
4 January 2022
5 star
Fast delivery, easy to use website. Would recommend, will definitely use true vintage again.
3 January 2022
Excellent service
Excellent service, great product for a great price. Rapid delivery. Definitely will be ordering again soon, couldn't recommend highly enough!
2 January 2022
Just quality
If you love your '80's and '90's True Vintage is surely your true friend. Unique pieces, that a-ha feeling (pun!!), reasonable deals almost every week. The most recent piece I picked up was the tiny IKEA bag. I meant it as a gift and it hit home proper. I am very glad I know about this diligent little company. Thanks, guys.
2 January 2022
They sent my order separately
They sent my order separately, so i had one item arrive without the other. The item that did arrive was meant to be burberry. These are definitely fake. Packaging was below standard, non biodegradable foil. No inner packaging. Wouldn't recommend. Try 97th vintage!
31 December 2021
Unprompted review
Order takes too long
Order not sent on the first business day after christmas. Emailed to enquire but no reply. Bought on Dec 24th, dispatched on the 29th, still no word until now.
30 December 2021
Reply from True Vintage
Hi,
Sorry to hear that you were unsatisfied with the time it took for delivery.
Both Christmas Day and Boxing Day landed on the weekend last year, this meant that the bank holidays carried over to the following Monday and Tuesday which were the 27th and 28th. Your order was made on Christmas Eve and we aim to fulfil all orders by at the least the next working day. After the weekend and bank holidays, the following business day from your order was the 29th and we fulfilled and despatched your order on this day as indicated.
In regards to not receiving a response from us, we always respond aim to respond within 24 hours, unless it is the weekend. I checked and your email unfortunately came through as spam so our team missed this. We would like to apologise for this rare error and will look into ways we can avoid this happening again.
If there is a problem with your order now it has arrived, please contact our customer service team via info@truevintage.com and we’d be happy to help.
Many thanks,
True Vintage Support Team
True Vintage review
It is a good online store where you can find quality vintage items.
29 December 2021
This was my first time of using True…
This was my first time of using True Vintage and I have been very impressed with the quick delivery and the excellent quality and service and I will definitely be back to shop again .
Thank you
28 December 2021
easy website fast delivery
25 December 2021
Fast service
Fast service and exactly what I ordered. Nice packaging aswell. Thank you.
24 December 2021
Excellent quality
24 December 2021
Great seller
20 December 2021
Will buy from True Vintage again !
Speedy delivery, packaged up brilliantly and such a great selection to choose from. Thank you, will use again!
19 December 2021
Love the shop keep smashing it guys!
19 December 2021
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