Headline: Complete joke—zero buyer protection for faulty items This place is an absolute joke. They offer barely any protection to the buyer while allowing items to be falsely advertised. I bought... See more
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Yet again ripped off on this app I sent for a T-shirt.Got a set of kids wheels for a toy car now.They're saying that they have not got enough information to give me a refund I don't know what more inf... See more
Vintage youre concept is good in all way,except one thing. When a person buy something,this person needs to pick up the package,not that you reward this person by not picking it up. First of all... See more
Item came exactly as described and with the option to return, very good service. Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets... See more
Company details
About True Vintage
Written by the company
About True Vintage
Europe’s leading online vintage retailer store, hailing from the South West of London. Since starting in 2014 we have grown from the ground upwards and are now consistently supplying customers all around the world with the best in branded vintage.
Our business is built on sustainability, with every vintage item we sell prevented from ending up in landfill. On top of that we have projects which see us upcycle damaged items to create unique one-of-one pieces, and we plant a tree every time an order is placed.
Our goal is to continue getting bigger and better. From increasing the selection of vintage items to building out our own brand of products. We want to be your first thought when it comes to upgrading your wardrobe.
Contact info
London, United Kingdom
- info@truevintage.com
- truevintage.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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great brand!
Great brand with awesome products and customer service! couldn't reccommend enough.
5 April 2022
I done a credit exchange
I done a credit exchange. Sent a small north face in return for a large one. I still haven’t received my 140 deposit for the exchange. Also when the coat arrived it stunk bad to the point I can’t wear it and have to get it done 😂😂 surely you can wash the clothes before you send them out.
2 April 2022
Great Service and Products
Bought many of my rings from them a few times and they have been great quality. They handle customer service and satisfaction well with their free exchanges that they offer as well as replacing one of the rings I ordered the first time with a new one as it had been a bit rough to wear.
1 April 2022
First time I purchased from True…
First time I purchased from True Vintage and will be definitely buying again.
Amazing prices and great garments.
1 April 2022
Brilliant service and fast postage
Brilliant service and fast postage. Definitely will use again.
30 March 2022
My package arrived pretty fast after…
My package arrived pretty fast after around 2 weeks, but I decided to send the items back. After 3 months of waiting I still didn’t get any money back. I just got told a month ago that my package is still at a sorting Center but soon at their office. Haven’t heard something since than.
9 March 2022
Unprompted review
Reply from True Vintage
Hi Caroline,
We are really sorry to hear about your recent experience returning your order to us.
If you are able to email info@truevintage.com with your order number and return tracking code, then we can help take a look into this for you.
Frustratingly, this appears to be an issue with the courier who was responsible for delivering your order back to us (rather than part of our service), for which we have no control over.
However, please contact us with these details and we will do everything we can to help you.
Many thanks,
The True Vintage Team
Love this website
Always a pleasure to buy here. Great choice of products, fast dispatch to France, thanks a lot as usual !
8 March 2022
Very good shop
Everything went great! I recieved my goods pretty fast (shipped to Finland), products are in very good condition , and overall I am very happy with my purchase. 5/5
8 March 2022
They don’t refund
I already placed a review, but now they won’t pay me back. There are a lot of excuses and errors within their system. I’m waiting A long time already and it’s not a small amount of money. Please refund my money, I already contacted you a lot!
1 March 2022
Unprompted review
Reply from True Vintage
Hi Sam,
Thanks for sharing your feedback on your recent experience shopping with us.
We are having trouble identifying your order within our systems. If you could please email info@truevintage.com a member of our customer service team would be happy assist you with any issues with your order.
Many thanks,
The True Vintage Team
genuine DG hoodie at good price
26 February 2022
North Face 1996 down jacket
The order wasn’t in good condition and wasn’t even the real jacket.
20 February 2022
Reply from True Vintage
Hi Joe,
Thanks for sharing your feedback with us.
We quality check all our products before listing them on the website to ensure we are only selling genuine vintage clothing.
I can see you have submitted a return through our free returns portal, so once your parcel is returned to our warehouse, we will quality check the coat to make sure we haven't made a mistake. If any error has occurred, we will contact you to organise any compensation.
In the meantime, if there is anything else we can do for you, please reach out to us.
Thanks,
The True Vintage Team
The best
The best! I ordered a Ralph Lauren half zip and it is the nicest I have ever seen!
14 February 2022
Unprompted review
Highly recommended
Delivery was quick and communication really good. Website was easy to navigate around. Goods were as described and authentic. Will definitely be buying from True Vintage again
13 February 2022
I bought the shirt for my son’s birthday
I bought the shirt for my son’s birthday so hadn’t seen it until last night when he opened it and he was really pleased with it. I haven’t seen it on him but I’m sure it will
Look lovely
12 February 2022
Great website
Great website, I've been buying stuff of here for a while, the delivery is always on point much love.
8 February 2022
Great quality pieces of clothing…
Great quality pieces of clothing considering how old some of these clothes are.
8 February 2022
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