Ordered Baerskin hoodie Nov. 12, 2022 and still don’t have it. Had to send 2 requests for shipping update. Shows vague information. Been returned to sender and I don’t know how many postal facilities... See more
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This company do not warrant ANY stars. Despite repeated emails enquiring after my order, there have been no replies. Tracking information serve to maintain the lie but is not recognised by any ca... See more
Company replied
I ordered on December 13, 2022 and as of today, December 31, 2022, I still haven't received anything. Yunexpress tracking shows me "2022-12-30 16:36:51 Departed from Facility." while the Italian co... See more
Company replied
Placed an order 25th October have yet to receive it. Contacted customer services, heard nothing back. Contacted David directly at Trueswat as he’s left messages on here for others experiencing same is... See more
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Company details
Written by the company
Adventure gear designed to last. SEASONS CHANGE. QUALITY IS FOREVER.
Contact info
United States
- trueswat.com
The 14 day window for returns is…
The 14 day window for returns is unreasonable - we bought them for gifts so obviously could not be returned that fast, even unopened in packaging….
And it took weeks to come in the first place.
28 December 2022
Unprompted review
Reply from True SWAT
Hello there,
Thank you for taking a few minutes to post your review here!
We are sorry to hear that it took quite some time for your order to be delivered to you, and that you are not satisfied with our return policy.
We have to say that we have been ill-prepared for the increase in demand for our product, so we experienced some slight delays in processing and shipping some orders in the past months. We have made some upgrades to our shipping department, and we expect things to improve soon.
As for our return policy, as a general rule, our customers are indeed eligible for exchanges/returns if they contact us within 14 days of receiving their product. However, we understand that you the items you ordered are meant to be given as Christmas gifts, so there would have been no way to know whether they needed to be exchanged/returned in our specified timeframe.
Please send me an email at david@trueswat.com, and I will be happy to help come up with a satisfactory solution for you.
Best,
David
Phished website
Phished website. IF they send something it will be trash. From Philadelphia PA. Will not credit for return. Uses USPS as shipper IF they send anything. Beware of hotlinks with possible malware.
UPDATED REVIEW The reply from the rep is insincere. The hoody never arrived and the shoes that came weeks later were cheap plastic junk (not as pictured)) not worth $ 35. each pair. I returned the shoes to the same address USPS they shipped from as their was no invoice or RA info.) "Emilia "sent an email that items were rreturnable. I did. No refund.
I paid for the hoody$ 99.00 and for the shoes $ 76.xx/
I want a refund for the hoody not recieved and the junk shoes. There is no excuse-they were not worn no opened from their plastic wrappings. The order is #1TS4162!. Your company sent me a bogus tracking number that went to a webpage with http - no security structure and nothing on the page. Was that malware? Refund my money - that is the way to fix this interstate fraud transaction.
16 November 2022
Unprompted review
Reply from True SWAT
Hi there,
Thank you for taking the time to send us a feedback here!
We are sorry to hear that our Baerskin Hoodie did not meet your expectations, and that your request for refund was not approved.
Customer satisfaction is important to us, which is why we offer returns and free exchanges if the customer is not satisfied with the product. We allow this as long as the customer contacts us within 14 days of receiving the product - and if the customer opts to return the product for a full refund, we simply require them to follow the guidelines stated on the return policy which is stated publicly on our website. This is also indicated in our email, once a customer requests for the return form and procedure.
Regarding your concern about our website, we would like to assure you that we do not engage in deceiving practices such as phishing. Our team makes sure to keep all our sites and emails secure.
As for your order, we would like to look into this and find out what happened with your request for refund. Kindly contact me at david@trueswat.com so I can assist you myself.
Best,
David
Should be called TrueScum!!!
Should be called TrueScum!!!! These people just don’t care. Still no tracking number & by the looks of other reviews I’m probably not going to see one for a while.
Karma will get them 🤞🤞🤞🤞
27 December 2022
Unprompted review
Reply from True SWAT
Hi there,
Thank you for taking the time to share your review here!
We understand that as of writing here, you have yet to receive a tracking number for your order. We are sorry to hear that!
We must admit that we have been severely underprepared for the ever-increasing volume of orders, which is why there have been some delays in the processing and shipping of some orders in the past month. We have made some changes, and we expect things to improve soon.
We hope your order has already made its way to you by now, but if it still hasn’t, kindly reach out to me at david@trueswat.com, and I will be more than happy to look into this for you.
Best,
David
I am torn
I am torn. The non existent customer services is really not confidence inspiring.
The delivery times for my order where long (weeks).
But the product... IT ROCKS! Bought a tactical hoody and love it. It does live up to its promises.
26 December 2022
Unprompted review
Reply from True SWAT
Hello,
Thank you very much for taking the time to write here!
We apologize for any inconvenience caused by the long delivery time for your order and the difficulties you faced with our customer service. We understand that this can be frustrating, and we take such concerns very seriously.
Due to the high volume of orders and limited staffing, we have experienced some delays in our shipping process. Rest assured, we are working diligently to improve our operations and provide a better customer experience in the future.
On a positive note, we're glad to hear that you're enjoying the product and that it's living up to its promises. Our hoodies are one of our best sellers, and we're thrilled to know that you're happy with your purchase.
We value your feedback and would like to make it right for you. If there's anything that we can assist you with, please contact us directly at david@trueswat.com.
Best regards,
David
Scam
Scam! I hope everyone can get back their money from your bank and report them as a Freud. I'm so upset that I have not been able to receive my order.
12 December 2022
Unprompted review
Reply from True SWAT
Hi Ilene,
Thank you for taking a few moments to write us a feedback!
We are truly sorry to hear that as of posting here, your order hasn’t arrived yet.
There have been some slight delays in the processing and shipping of some orders due to the surge in volume of orders for the holiday season. We have already made some upgrades to our shipping department, so we expect things to improve soon.
We hope you have already received your order by now - but if that’s not the case, please send me an email at david@trueswat.com so I can assist you and help locate your order myself.
Best,
David
Same as everyone else here
Same as everyone else here. Horrible company. I ordered 2 hoodies. Zero tracking info never received. I had ordered another hoodie from them a few months ago. They charged me for 2 only got one and it took over a month. Tried contacting customer service...zero response to multiple emails I sent. It's ridiculous that this company hasn't been shut down. Total scam. My lawyer is working on it. Everyone hammer their social platforms to inform everyone of this company. Theirs! Prob in China somewhere
1 December 2022
Unprompted review
Reply from True SWAT
Hi Jared,
Thank you for taking a moment to leave your feedback here!
We are so sorry to hear that you had a less than satisfactory experience with our company. We understand that you never received tracking information for your order and that it took quite some time to arrive. On top of that, when you did receive it, only one out of two Baerskin Hoodies you ordered was delivered to you - and when you tried reaching out to us, you did not receive a response.
We are simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
Regarding our shipping time, we admit that we have had issues with it in the past year. Luckily, we have found better transportation solutions, so we expect things to improve soon.
As for your order, we would like to clarify that we have multiple warehouses all over the world, and we always ship orders out from the warehouse nearest to the customer’s location, where the ordered items are in stock. It is possible that the items you ordered are not in stock at the same warehouse, so they were shipped out from seperate warehouses and different times instead.
We hope you have already received your other item by now. However, if that’s not the case, please email me directly at david@trueswat.com so I can assist you and find out what happened with your order myself.
Best,
David
SCAM ALERT
SCAM ALERT!
ONLY GAVE A 1 STAR SO I COULD WRITE THIS REVIEW AND WARN PEOPLE.
Place my order Oct 31st 2022. Received a tracking number Nov 15th would ship within 10-14 days.
It's now Dec 23rd and I have still not received it. Have written many messages with no response what so ever! SCAM,SCAM,SCAM SCAM, SCAM SCAM SCAM SCAM
23 December 2022
Unprompted review
Reply from True SWAT
Hi Nancy,
Thank you for taking a few minutes to share your experience with us!
We understand that as of posting here, your order still hasn't arrived despite having placed it a long time ago. On top of that, you had been having difficulties reaching out to us. That must have been such a frustrating experience. We are truly sorry for the delay and inconvenience!
Due to the holiday season, we had been receiving a high volume of emails. As a result, it has been taking us quite a while to address everyone's concerns. Rest assured that we are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for your order, I can see here that one of our Customer Support agents has already informed you that there was an issue with the shipment of your order, and they have also processed a reshipment for your order, which you have already received.
Again, please accept our sincerest apologies for all the trouble. If there's anything else we can do for you, you may contact me directly at david@trueswat.com, and I will gladly assist you myself.
Best,
David
ZERO STARS FOR TRUTWATS
There really should be an option for no stars. This company does not deserve one star. there's no phone number they do not reply to emails. Customer service is nonexistent. I don't know why I bought this without doing a Google search for reviews of the company first. I usually do and yet I've learned this lesson again. Obviously as you can see here if you've spent your money on this product you've basically thrown it away.
22 December 2022
Unprompted review
Reply from True SWAT
Hi Tony,
Thank you for taking a few minutes to write a review!
It seems that you initially tried contacting us to have the size exchanged for your ordered item, but you did not receive a response, so the item you received was not in the size you wanted. We understand that the lack of communication has caused your frustration towards our company. We are very sorry to hear that!
We have been receiving a high volume of emails following the holiday season, but we are doing our best to accommodate all concerns as soon as we can. We are also simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for your order, I can see here that you already received assistance from one of our Customer Support agents, and a replacement was already processed for the size you wanted.
Again, we apologize for the inconvenience. Should you have further concerns or need assistance, you may indicate that in your response to our last email.
Best,
David
Don’t buy the tactical hoodie it’s a…
Don’t buy the tactical hoodie it’s a scam and no one answers any emails . And when it did ship it went to another state. Like where that address come from.
23 December 2022
Unprompted review
Reply from True SWAT
Hi Eric,
Thank you for taking a few moments to post your feedback here!
We are sorry to hear that as of writing here, you have yet to receive your Baerskin Hoodie. On top of that, you also had difficulties with getting in touch with us regarding your order inquiries.
Upon checking, one of our Customer Support agents has sent you an order status update last 12-03-22, and another update last 12-26-22. The last update indicates that your order was returned to sender.
Kindly check your email inbox and respond to our last email accordingly so we can help resolve the issue with your order as soon as possible.
Best,
David
Very poor service, avoid
Very poor service. Ordered in November and hasn't arrived in time for Christmas.
Contacted customer service and no response. Wish I'd checked the reviews here as I can see a lot of people have experienced the same.
Will be asking for a full refund as thankfully got this on my credit card.
30 November 2022
Unprompted review
Reply from True SWAT
Hi Saxon,
Thank you for taking a moment to post your review here!
We are truly sorry to hear that your order did not arrive in time for Christmas, and when you tried to contact us, you did not receive a response.
We must say that we have been overwhelmed with the high volume of emails we have been receiving. We are simplifying our Customer Support procedures and hired more agents so we can accommodate our customers' concerns more promptly.
As for the shipping time, we must admit that it has been one of our main weaknesses in the past year. Fortunately, we have found better transportation solutions, so we expect things to improve soon.
Upon checking, I can see that your order has already been delivered to you. If you ever have concerns or require assistance, please write to me directly at david@trueswat.com, and I will gladly help you.
Best,
David
Wasn’t happy but the product did arrive
Placed my order 11/25/22. It is now 12/22 and my package has been in transit for 15 days and the tracking is showing it’s not even half way here.
Supposed to be a Christmas present but it won’t be here in time.
The website says you should receive your package between 10-14 days after placing an order.
I also reached out to customer service 12/7 and have yet to hear back.
I’m super disappointed. I thought the reviews on the website were real and thought this would be a great gift for my boyfriend. I pray it comes and was worth the $100 I spent. If it comes and is in good condition maybe I will change my review. For now 1 star.
The product came and was good condition.
22 December 2022
Unprompted review
Reply from True SWAT
Hi J,
Thank you for taking the time to leave your review here!
We understand that as of writing here, you have yet to receive the order you were supposed to give as a Christmas gift to your boyfriend, or a response to your request for assistance. We are sorry to hear that.
Indeed, our usual delivery timeframe is 10-14 days. However, due to the rise in demand for our products, especially during the holiday season, we have had quite a few issues with processing and shipping orders in a timely manner. We have already made some changes, and we expect things to improve soon.
We are also simplifying our Customer Support procedures and hiring more agents so our customers won’t have to wait as long for a response.
We hope you have already received your order by now. If you ever need further assistance, please get in touch with me at david@trueswat.com, and I will be happy to help you.
Best,
David
If I could leave zero stars I would
If I could leave zero stars I would. DO NOT BUY FROM THIS COMPANY!!!
I ordered a hoodie for my husband in November. It took forever to arrive, then it arrived damaged. I emailed them to ask them to send me a return shipping label as per return instructions on their website. They took forever to reply, then they replied asking me to send pictures of the damage. I sent pictures and they replied days later asking if they could make up for it by sending me another hoodie. I replied back saying no that I’d like to return the item and to please send a shipping label.
A minute after I replied to the email I got a notification saying my email wasn’t sent and that they had blocked my email!
I have already disputed the charge with my CC company. These people are despicable and running a scam!!
They have an ad running on YouTube which is where I saw them, thinking it was legit. It’s not!
21 December 2022
Unprompted review
Reply from True SWAT
Hi Andrea,
Thank you for taking a few minutes to share your thoughts here!
We are sorry to hear that your husband’s Baerskin Hoodie arrived damaged. We understand that you have contacted us regarding this issue, and you were not satisfied with the solution offered to you - and when you tried emailing us again, you were no longer allowed to do so. That must have been such a frustrating experience.
We are unsure why you were unable to send your last email, but rest assured that we do not block emails, as we are always open to accommodating any of our customers’ concerns. We will be looking into this and make sure everything’s fine on our end.
As for your damaged product, customer satisfaction is important to us, and if you give us the chance, we would like to make things right. Please reach out to me at david@trueswat.com, and I will assist you with this issue myself.
Best,
David
Total Rip Off--STAY AWAY
I made my order on 10/28/22 and for nearly a month I did not receive any updated shipping information. I contacted the seller and got no reply. I then contacted PayPal and opened a case and shortly after I obtained shipping information and a reply from the seller (Imagine that). I NEVER RECEIVED THE PRODUCT despite their shipping status and customer service has failed to contact me after the product was "allegedly" delivered.
21 December 2022
Unprompted review
Reply from True SWAT
Hello Paul,
Thank you for taking a few minutes to write a review!
It sounds like the whole experience with our company left a lot to be desired. It really saddens us to learn that although you received the shipping information, the product did not arrive at the time of writing feedback.
I am not sure what exactly happened but I hope that our team assisted you in the meantime and that you received what you paid for.
However, if that is not the case, please contact me directly at david@trueswat.com with your order details, and I will be more than happy to assist you further.
Thank you for your understanding.
Best,
David
Wish there was 1 star
Wish there was 1 star. It is a boxy terrible fit. They say they have free returns. It is not true. Can’t get anyone to answer e mails or chats. Stay away and shame on YouTube for promoting a cheap Chinese knockoff with false customer service claims
17 November 2022
Unprompted review
Reply from True SWAT
Dear Kristen,
Thank you for your feedback!
We are so sorry to learn about your disappointing experience with our company. I understand how frustrating that must be for you to receive a product that does not fit well.
Regarding our return process, there must have been some kind of misunderstanding. While we offer a free exchange, it is the customer's responsibility to pay for the return shipping cost.
The truth is that small businesses like ours cannot afford to cover both the cost of the initial shipping and the cost of the return shipping. Most companies of our size transfer one of these two costs to the customer. A smaller number of companies will even put both of these costs onto the buyer. In our case, we decided to offer everyone free worldwide shipping.
Furthermore, I hope our team offered you a satisfactory solution. However, if that's not the case, kindly send me an email directly at david@trueswat.com. I will be more than happy to assist you.
Kind regards,
David
It's a Scam
It's a Scam, or at least appears to be a scam. Ordered the Bærskin Tactical Hoodie over a month ago and have yet to get my order. I reached out to their customer support multiple times and no response.
20 December 2022
Unprompted review
Reply from True SWAT
Hi Jason,
Thank you for taking a moment to leave your feedback here!
We understand that as of posting here, you have yet to receive your order and that getting ahold of one of our Customer Support agents seemed to have been a difficult task for you. We apologize for the delay and inconvenience!
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Regarding our shipping time, we must day that we have been ill-prepared for dealing with the ever-increasing volume of orders. As a result, there have been some slight delays in the processing and shipping of some orders. We have made some changes, so we expect things to improve soon.
We hope you have already received your order by now. However, if that's not the case, please email me directly at david@trueswat.com and I will assist you myself.
Best,
David
I ordered a Baerskin Hoodie on November…
I ordered a Baerskin Hoodie on November 29th and it was delivered today. Like many of you, I was concerned I had been scammed! They took my money but I didn’t receive any shipping information and when I tried contacting them, I didn’t get a response. Thought I would wait a little while longer and glad I did. The hoodie arrived and was exactly what I had ordered. While the customer service is clearly lacking, I am pleased with the final product. I hope you eventually have success as well!
20 December 2022
Unprompted review
Reply from True SWAT
Hello Wendy,
Thank you for your feedback!
I am so happy to hear that although you had to wait a bit longer for your order, you are pleased with your new BAERSkin hoodie! Your appreciation proves that our Product Development has managed to create a high-quality hoodie.
Regarding the lack of communication from our side, indeed, we've been experiencing a few issues due to the high demand for our product. However, I would like to assure you that we are currently simplifying our procedures and hiring more agents to make sure that our customers have the service they deserve.
We can't wait to see you back at our store!
Best,
David
very poor customer service
very poor customer service. USPS lost my package and customer service didn't want to solve the issue?
2 December 2022
Unprompted review
Reply from True SWAT
Hi Bishnu,
Thank you for your feedback!
I am so sorry to hear that at the time of writing your feedback here, you still had to receive your BAERSkin hoodie! It also saddens me the fact that our Customer Support Department failed to assist you properly.
I am not sure what exactly happened with your package and how it was lost but I sincerely hope that in the meantime our customer support assisted you and arranged a replacement for you.
However, if that`s not the case, kindly contact me directly at david@trueswat.com with your order details and I will be more than happy to assist you further.
Best,
David
Been waiting for weeks still not…
Been waiting for weeks still not received my order.
They are not replying to my emails.
Think I have been scammed!!
Should have read reviews.
20 December 2022
Unprompted review
Reply from True SWAT
Hello Natasha,
Thank you for taking a few minutes to write a review!
I am so sorry to hear that at the time of writing the feedback you still have not received your order and that our Customer support did not assist you! That for sure is not the way we want to treat our customers.
We sincerely apologize for all the inconvenience we have caused you!
Indeed, due to the incredible demand for our products, we are having a few issues when it comes to correspondence with our customers and shipping. But we are also working on finding better transport solutions and hiring more agents. We expect to see improvements very soon!
I hope that in the meantime you have received your order. If that`s not the case please contact me directly at david@trueswat.com with your order details and I will be more than happy to assist you.
Best,
David
I haven’t received the item
I haven’t received the item. I have contacted the company and no response. I suspect I will refer the jacket at some point, but I should’ve known better. Wouldn’t suggest purchasing from this company and buyer beware.
30 November 2022
Unprompted review
Reply from True SWAT
Hello Dustin,
Thank you for bringing this situation to our attention!
I am so sorry to hear that at the time of writing your feedback here, you still have not received your order!
As a general rule, it takes about 10-15 days for an order to be delivered. However, despite our best efforts, exceptions can occur. I completely understand your frustration and I sincerely apologize for all the trouble we have caused you!
I hope that you in the meantime you have received your order. However, if that`s not the case please contact me directly at david@trueswat.com with your order details and I will be more than happy to assist you further.
Best,
David
Clearly a scam, thanks to YouTube
Clearly a scam with total support of YouTube and Google. They allowed TrueSwat get to us, look legit and enabling TrueSwat to steal our money.
So Google and YouTube they are accomplices in this scam, they provided everything to make it possible. Should they give us our money back or partially?
Who is going to put these scammers in jail?
19 November 2022
Unprompted review
Reply from True SWAT
Hi,
Thank you for your feedback.
It sounds like you've had a terrible experience with our company.
I am not quite familiar with your case but I would like to clarify that we are a legitimate company, and our inbox is always open for any concerns or inquiries.
With that in mind, I would like to learn more about your experience and help if I can. Feel free to reach out to me directly at david@trueswat.com and I will assist you further.
We look forward to your email.
Have a great day!
David
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