Customer service is very helpful and you get to talk to a real person. They are kindly replacing my cartridges as I now know (and recommends to others out there), to update their printers to 'Tu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The reason I chose I chose TrueImage was because of the price. Once I have been ablecto assess the quality of print, how long they last, plus do not clagg up the print station, can give you a better... See more
There was a problem with the package due to being opened prior to delivery, hence an item was missing. I sent pics of what I actually received to True Image and I was amazed at how quickly they respon... See more
Ordered some printer ink - came for the wrong printer so needed to return - at my expense. They send a courier who could not find a prominent address and refused to use his phone. So I’ve returned v... See more
Company replied
Company details
Written by the company
Shop laser printer toner cartridge & inkjet printer cartridge with best discounts. Find the best savings and excellent quality at True Image UK.
Contact info
Looskade 20, , 6041 LE, Roermond, Netherlands
- 0121 368 7952
- cs@trueimagetech.co.uk
- trueimagetech.co.uk
4.2
Great
43 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE PRICE.👍
The reason I chose I chose TrueImage was because of the price. Once I have been ablecto assess the quality of print, how long they last, plus do not clagg up the print station, can give you a better review.
27 March 2026
Great choices of products
Great choices of products, so easy to find the right cartridge. Great communication and quick shipment.
25 March 2026
Reply from True Image UK
Hello,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Real and helpful customer service to speak to.
Customer service is very helpful and you get to talk to a real person. They are kindly replacing my cartridges as I now know (and recommends to others out there), to update their printers to 'Turn off Updates to their Firmware in their printer's Settings'.
I opted for their CHIPPED 5 pack (x2 BLK, x1 Y, x1 C, x1 M) High Yield cartridges and when I loaded two into my printer the Firmware blocked the cartridges. Had I known to turn off Firmware updates in Settings, I wouldn't have had this problem.
They are kindly sending a replacement pack and gave instructions on how to disarm the Firmware updating.
True Image give good advice and very helpful and guide you through when needed. A well earnt 5/5 star rating.
8 April 2026
Unprompted review
Reply from True Image UK
Hello Ashley,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
So far not good
So far not good. My toner cartridge has failed to be delivered on time and their phone number is unobtainable.
6 March 2026
Unprompted review
good communication
24 February 2026
Reliable, responsive, and trustworthy company
We’ve been buying compatible toner cartridges from True Image for about a year for our retail stores, where we regularly need replacements. Overall, the toners have been good and they work well for us.
They’re also around 60–70% cheaper than OEM, which makes a big difference when you’re ordering often. Like any compatible toner, they’re not always perfect, but whenever we’ve had an issue, True Image have been happy to help and resolve it quickly.
A great example: twice our parcel was held/stuck in transit (not sure why). True Image responded very quickly, contacted the courier, and then sent a new set of toners using a different courier — the store received them the following day. That level of support genuinely made me feel they are super reliable, very responsive, and trustworthy.
Special mention to James Canavan — always helpful and quick to respond. We would highly recommend True Image to anyone who wants to try compatible toners.
2 March 2026
Unprompted review
There was a problem with the package…
There was a problem with the package due to being opened prior to delivery, hence an item was missing. I sent pics of what I actually received to True Image and I was amazed at how quickly they responded. They replaced my missing cartridge which arrived safely two days later. First class service, I will definitely recommend and use again2
26 February 2026
Unprompted review
Not too happy as the toner cartridges…
Not too happy as the toner cartridges is not accepted by my HP printer
24 February 2026
Excellent cartridges and service
Excellent cartridges and service! Highly recommended!
24 February 2026
Five star all the way…
i originally left a one star review that was a mistake I meant to leave a fiver star review.
The cartridges are perfect and at the best price out there, and great delivery speed.
15 February 2026
Unprompted review
Reply from True Image UK
Hello John,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Not the first time I've used this…
Not the first time I've used this company but sadly will be the last.
Ordered Toner cartridges Monday 9th February - chose express delivery - didn't send until Wed 11th February and even then sent Royal Mail 48 meaning I will receive on Friday 13th - 5 days!
12 February 2026
Unprompted review
Reply from True Image UK
Dear Craig,
Thank you for your feedback, and we are truly sorry for the delay you experienced with your recent order.
In early February, we upgraded our warehouse management system to improve our overall shipping efficiency. Unfortunately, during the transition, a technical issue affected the order processing workflow, which caused unexpected dispatch delays for some orders, including yours. This issue has now been fully resolved, and all orders are being processed and dispatched normally.
We completely understand your frustration, especially as you selected express delivery and expected a faster service. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We truly appreciate your past support and hope you might give us another opportunity to serve you better in the future. If there is anything we can do to assist you further, please don’t hesitate to contact us.
Kind regards,
True Image Customer Service Team
Reply from True Image UK
Hello Sue,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Good purchase
Was reluctant at girst, but quality is good. Delivery and communication also good
31 December 2025
Reply from True Image UK
Hello Moneeba,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
The product was great but the delivery…
The product was great but the delivery was slow, although to be fair it was over the Christmas period. I shall see how they do in future
6 January 2026
Reply from True Image UK
Hello Barry,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Asked to give a review and yet have to…
Asked to give a review and yet have to recieve the goods!
I can not give a review on past experiences only on this interaction and thus far I am neutral because of the initial statement.
25 December 2025
Reply from True Image UK
Hello Nikki,
Thank you for your feedback. We will inquire with the logistics company and file a claim. Our customer service team will contact you via email shortly to offer a replacement or refund. Please wait patiently.
All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Sincerely,
True Image Customer Service Team.
Fast delivery and the compatible toners…
Fast delivery and the compatible toners work well which are a great alternative
25 November 2025
Reply from True Image UK
Hello Robin,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
HP Laser jet pro 3302:
HP Laser jet pro 3302:
I ordered the high capacity black toner cartridge (219x). The cartridge arrived promptly and it was a simple job to install. I'd already disabled firmware updates when I got the printer as I always intended using non-HP toner but it was good to have a reminder on the website. Prints are perfect, good solid black and it plays nicely with the existing HP cartridges. Very pleased and barring any problems will definitely use True Image when I replace the colour toner cartridges.
28 October 2025
Reply from True Image UK
Hello John Gundry,
Thank you for your positive feedback. We will continue to work hard to improve our products and services. We sincerely look forward to your next visit to our store. All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Best regards,
True Image Customer Service Team
Ordered some printer ink
Ordered some printer ink - came for the wrong printer so needed to return - at my expense. They send a courier who could not find a prominent address and refused to use his phone. So I’ve returned via Evri. True Image claim not to have received despite tracking suggesting delivery had occurred. James Canavan says he sent an address label - he didn’t. He will not answer his phone. Totally unsatisfactory!! Stay away.
20 July 2025
Unprompted review
Reply from True Image UK
Hello Rama,
Thank you for sharing your feedback. We’re very sorry to hear about the inconvenience you experienced with your recent purchase. After carefully reviewing our email correspondence, we found that our customer service team followed the correct procedure. Unfortunately, as we have not received your return, we’re unable to issue a refund at this time. We truly appreciate your understanding and patience in this matter.
All True Image brand printer cartridges are covered by a 30-day money back guarantee and a 2-year product warranty. If you encounter any problems, please call our customer service team on 0121 368 7952 or email cs@trueimagetech.co.uk. Our customer service team is always ready to help you. Your 100% satisfaction is our goal!
Sincerely,
True Image Customer Service Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.