I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands. What truly captivates me is... See more
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Review summary
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Reviews shaping this summary
I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... See more
Company replied
I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting! I went away on holiday for 10 days and when I got home and walked thr... See more
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Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink... See more
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Company details
Written by the company
Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.
Contact info
Roman Way, Crusader Park, BA12 8SP, Warminster, United Kingdom
- enquiries@truegrace.com
- truegrace.co.uk
4.8
Excellent
145 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Truegrace
Thank you for the kind feedback Gaynor. We're glad you like our products.
For me, Library is a never-surpassed home fragrance:
For me, Library is a never-surpassed home fragrance: opulent, gothic and sophisticated at the same time. Unusually, I had a problem with a recent order, but the customer services were as classy as this lovely company's home prefumes.
25 June 2025
Reply from Truegrace
Thank you for the positive feedback, Claire! We're glad you're a fan of our Library scent, it's one of our favourites too. I'll pass on your feedback to our customer service team.
Reply from Truegrace
Thanks for the great feedback Sue.
Fantastic customer care
I ordered a candle but was concerned about the delivery date as it was a birthday present. I telephoned the company who immediately checked my order and expedited it that same day. The candle was delivered the very next day. Amazing customer care. Thank you.
23 June 2025
Reply from Truegrace
Thank you for the positive review. We're glad you got your candle in time and are always happy to help.
Reply from Truegrace
Thank you for the positive feedback, Divya. I will pass this on to our customer services team.
Bottle not suitable for purpose.
I have been buying True Grace products for years and absolutely love them. I purchased a number of small bottles of Black Lily fragrance oil (some as gifts) for my electric diffuser and oil burner.
The fragrance is great, as usual, but the bottles do not have a dropper system so it is impossible to add them to the water without spilling the oil.
Customer service informed me that the product was only for use in their electronic diffusers – the description on the website does not say this: it actually says that they can be used in oil burners.
I have had to purchase new bottles with droppers and decant the oil into them in order to use the product.
I know True Grace have previously used different bottles – please revert back to them because they are so much more fit for purpose.
21 June 2025
Unprompted review
Reply from Truegrace
Hi Anna, thank you for the feedback. Sorry to hear you've had an issue with the updated fragrance oil bottles. I have passed this feedback on to the wider team for review of the change and have instructed customer services to get in touch to resolve the issue. Please accept our apologies and thank you for making us aware of this issue.
Reply from Truegrace
Thank you for the positive feedback Anne.
One of the best fragrance companies
I have been buying from True Grace for more than a year and the service has always been very reliable. The items are always well packed for safe delivery. Love the unique fragrance and good quality of their diffusers and candles. The loyalty scheme is well appreciated as well. Overall, I would highly recommend True Grace.
27 May 2025
Reply from Truegrace
Thank you for the great feedback, we're pleased to here you're a fan of our fragrances.
Amazing…
I have purchased this on recommendation from one of my customers. When I entered one of her rooms it smelt amazing. So I ordered it.
Delivery was excellent and well packaged. Good customer service.
27 May 2025
Reply from Truegrace
Thanks for the positive feedback! Glad you enjoy our products and service.
Very quick delivery and the True Grace…
Very quick delivery and the True Grace Seashore room is beautiful and long lasting.
27 May 2025
Reply from Truegrace
Thank you for the great feedback Janet.
Long lasting fragrance candles a comfort blanket during difficult times
After a sudden bereavement I turned to my trusted True Grace candles as my comfort blanket and bought them for family. Customer service was above and beyond.
3 June 2025
Unprompted review
Reply from Truegrace
Thanks for the lovely feedback Pauline.
Reply from Truegrace
Glad you enjoy our diffusers. Thanks for leaving us feedback, Sarah.
Reply from Truegrace
Thanks for the positive feedback, Helen.
Great buying experience
22 April 2025
Reply from Truegrace
Glad you enjoyed the shopping experience on our site. Thanks for the feedback.
Reply from Truegrace
Thank you for the feedback Marion. Glad you found our site easy to use.
Easy to navigate the website.Large…
Easy to navigate the website.Large range of products and fragrances to choose from.Paticularly drawn to Amber,Fig and Moroccan Rose.I use the leaves in my wardrobe and on door handles.
23 April 2025
Reply from Truegrace
Thank you for the great feedback, Caroline. Glad you found our website easy to use and you enjoy our scents
Reply from Truegrace
Thank you for the positive feedback, glad you enjoy our candles.
Great quality and amazing smell
24 March 2025
Reply from Truegrace
Thank you for the positive feedback. Glad you enjoy our fragrances
Update on my previous review.
Update on my previous review.
Still have not received my goods.
The company had the audacity to asked me for a review!
This is the worst service I've experienced for years.
I will be asking for a refund or charge back on my credit card.
2 April 2025
Unprompted review
Reply from Truegrace
Hi Kay, Our customer service person has already spoken to you and processed the refund for you at 3.20pm today. It will take 3-5 days to appear in your account.
Sorry for your poor experience.
Thanks
TG
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