TrueEditors Reviews 226

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They gave appropriate suggestions while still leaving me the room to fix certain gaps myself. Will definitely use services again! Thanks!

Rated 5 out of 5 stars

I absolutely love TrueEditors. I gave them my dissertation document to edit. My document was edited by an editor named Jaison. He did an amazing job. He made my document 10times better. They make sure... See more

Rated 3 out of 5 stars

Hello, Although there was good proofreading in the first parts of my article; unfortunately, almost no corrections were made in the last parts of my article. Interestingly, not a single word of any s... See more

Company replied

Rated 5 out of 5 stars

TrueEditors exceeded my expectations. Additionally, their turn around time amazed me. On a scale of 1-10 with 10 being very good, I would rate them 15. I challenge anyone seeking a bonafide editing se... See more

Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The order was promptly handled

The order was promptly handled. The proofreader adhered to the instructions and considered my comments while finalizing the task. Modifications to the text were clearly marked, making them easy to follow.

21 October 2023
Rated 5 out of 5 stars

I submitted my scientific manuscript to…

I submitted my scientific manuscript to TrueEditors for editing. Upon reviewing, the referees recommended additional enhancements to the English. I promptly resubmitted it to TrueEditors Paper, and their response was both swift and effective. I value their promptness greatly.

19 October 2023
Rated 5 out of 5 stars

Within a span of just two weeks

Within a span of just two weeks, Jason meticulously edited and proofread my PhD dissertation to the utmost standard. I must unequivocally state that this has been the most exceptional editing encounter throughout my academic journey. Employing a collaborative approach, Jason's method allows for seamless tracking of the editing process and, of even greater significance, facilitates thorough communication. The augmented proofreading service proved to be invaluable. Jason's efforts extended beyond mere English corrections, encompassing the refinement of perplexing sentences. The positive transformation of my dissertation is vividly evident. I enthusiastically recommended TrueEditors to my peers. For those who are gearing up to scrutinize their manuscripts before submission to mentors or publishers, this company undeniably stands as the paramount choice.

17 October 2023
Rated 1 out of 5 stars

So I paid $2,463 for this company to…

So I paid $2,463 for this company to edit my book. The result was overall catastrophic.

They did a the basic job of correcting grammatical and spelling errors but there was nothing you would not be able to achieve at a fraction of the price with a good editing software. I also know for a fact that this company used software editing as the version they sent me included protagonists names being replaced with “the other person” and the overall tone of the book being changed to become overly formal to the point of ridiculousness: exemples such as replacing let me think with ‘let me ponder a bit...’ , or despite what you think with “Contrary to what you opine.’ being case on point.

I had very specifically asked for a summary of what was working well and what needed improvement, but the tracked file included almost exclusively edited grammar/syntax/vocabulary corrections.

Equally worryingly, there was nothing but praise for my book despite the fact that it contained many issues from a development and characterisation point of view (I know this, having had to pay another-professional this time- editing company, to have the book edited again).

Apparently my work was undertaken by Jason, their “most experienced” editor.
That tells you everything you need to know about this company.

I spent about two months trying to get them re-do their work diligently. And they promised to do so, about five times in writing, only for them to never do so. This company operates as a scam (whether they are a scam company is a different matter). Live and learn but I am warning others, as I’ve had to learn the hard way.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

excellent review

it was carefully edited and delivered on time

10 June 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Dear Osemeke,

Thank you for sharing your feedback regarding the editing service you received from Trueditors.com. We appreciate your positive review.

We are delighted to hear that your document was carefully edited and delivered to you on time. At Trueditors.com, we strive to provide meticulous editing services while ensuring timely delivery. It's great to know that we met your expectations in these aspects.

If you have any further documents that require editing or if there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.

Thank you once again for your feedback and for choosing Trueditors.com for your editing needs.

Best regards,
Cheers,
Raven & the TrueEditors team

Rated 3 out of 5 stars

Hello,

Hello,
Although there was good proofreading in the first parts of my article; unfortunately, almost no corrections were made in the last parts of my article. Interestingly, not a single word of any sentence marked as corrected has been changed. I hope I don't get a negative response from the journal I sent about these last parts of my article.

10 June 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Dear LÜTFÜ NAMLI,

Thank you for reaching out and sharing your concerns regarding the proofreading of your article. We apologize for any inconvenience caused and appreciate your feedback.

We understand your disappointment that the last parts of your article did not receive the same level of attention and corrections as the earlier sections. We apologize for this inconsistency in the editing process. Our aim is to provide comprehensive and thorough proofreading for the entire document, and we apologize for falling short in this instance.

We assure you that we take your feedback seriously, and we will investigate the matter further to understand what went wrong in the editing of the last parts of your article. We understand the importance of having a well-edited and error-free article, especially when submitting it to a journal. We genuinely regret any potential negative impact this may have on your submission.

We value your trust in our services, and we would like to make it right for you. We would be more than happy to review the last parts of your article again, free of charge, to ensure that all necessary corrections are made. Additionally, if you have any specific concerns or instructions regarding those sections, please provide us with the details, and we will take them into account during the review.

Please let us know how you would like to proceed, and we will do our best to rectify the situation promptly. We appreciate your understanding and the opportunity to address this matter.

Thank you for your patience, and we look forward to resolving this issue to your satisfaction.

Best regards,
Cheers,
Ben & the TrueEditors team

Rated 5 out of 5 stars

On-time and excellent job.

12 June 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Dear Ahmed,

Thank you for taking the time to leave a review regarding your experience with our services. We appreciate your positive feedback.

We are pleased to hear that you found our service to be on-time and excellent. Timeliness and quality are two pillars we prioritize in our work, and we are glad that we were able to meet your expectations in both aspects.

If you have any further documents that require our assistance or if there's anything else we can help you with, please feel free to reach out to us. We are here to provide you with continued excellent service.

Once again, thank you for your review and for choosing our services.

Cheers,
Ben & the TrueEditors team

Rated 5 out of 5 stars

Professional service

I've used your service a few times, and no matter which editor I get, I've always received timely, courteous, and professional service. I adore the intimate remarks each of you makes. They brighten my day. Gratitude once more.

6 May 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Hello Mary!

Thank you for taking out the time to appreciate us.

We greatly value your kind support as it motivates us to keep going.

Don’t hesitate to reach us in case you need our assistance. We would be happy to help.

Cheers,
Raven & the TrueEditors team

Rated 5 out of 5 stars

Good experience

​The review made my article significantly better. I'm astonished by how much effort the reviewer put into it, fixing grammar, offering alternative wording, highlighting ambiguous meanings, and formatting the piece according to the right styles and templates. I'll advise everyone to use TrueEditors.

1 May 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Hello Jhon!

Thank you for taking out the time to appreciate us.

We greatly value your kind support as it motivates us to keep going.

Don’t hesitate to reach us in case you need our assistance. We would be happy to help.

Cheers,
Raven & the TrueEditors team

Rated 5 out of 5 stars

TrueEditors provided exceptional editing

In just two weeks, TrueEditors provided exceptional editing and proofreading for my PhD dissertation. This was the best editing experience I've ever had in my academic career. She used a collaborative approach which allowed me to easily follow the editing process and maintain constant communication with her. The proofreading service was outstanding as Penny not only corrected my English but also helped me improve sentences that were unclear. I can see a significant improvement in the overall quality of my dissertation. I have already recommended this company to my colleagues and would highly recommend it to anyone looking to proofread their manuscript before submitting it to publishers or promoters.

2 May 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Hello Nikki!

Thank you for your kind words, your feedback means the world to us.

We will continue to walk that extra mile and exceed your expectations.

We are here for you anytime!

Cheers,
Raven & the TrueEditors team

Rated 1 out of 5 stars

This is an ABSOLUTE SCAM

This is an ABSOLUTE SCAM. English is NOT their first language. Returned my dissertation riddled with grammatical and punctuation errors they created. They merely rearranged my sentences. AVOID. They refuse to communicate.

4 March 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Dear Allison,

I understand that there seems to be some misunderstanding between us. I want to assure you that at no stage did we say that we will not assist you. There was some ambiguity regarding some of the points raised by you, and we thought it would be helpful to confirm with you. This was possibly construed as a defensive approach to safeguard the editor.
However, that was not the case and all we needed was some clarity. We even offered to revise the portions highlighted by you and if necessary, the entire document. On a similar note, the delayed reply to you was inadvertent as we were trying to understand the requirement (especially when you said you wanted to touch base with the editor directly).
We are open to engaging with you via live chat or email, and we are willing to clarify any doubts you may have.

We value your satisfaction, and we would like to inform you that we look forward to cultivating a long-term relationship and assisting you in all your future requirements. We believe in the philosophy client satisfaction takes precedence above anything else
Once again, I want to thank you for choosing our service and please let us know if there is anything we can do to assist you

Thanks and Regards,
Raven & the TrueEditors team

Rated 1 out of 5 stars

DO NOT I REPEAT DO NOT hire this company for cover at

DO NOT I REPEAT DO NOT hire this company for book cover art. I hired them for the whole kit and caboodle for booking editing. The editing was okay (still had some errors here and there) but the cover art was so bad I ended up having to use another service. They took forever and only ever sent me cheaply photoshopped together images and did that repeatedly for months even after I told them that's not what I wanted.

21 September 2022
Unprompted review
TrueEditors logo

Reply from TrueEditors

Dear Customer,

Thank you for sharing your feedback regarding your experience with our company's book cover art services. We sincerely apologize for any inconvenience and disappointment you may have encountered during this process.

We understand that you had hired us for the whole package, including book editing and cover art, and we regret to hear that the cover art did not meet your expectations. We apologize for any delays you experienced and for the repeated delivery of images that did not align with your vision. This is not the level of service or quality that we strive to provide, and we are truly sorry for the frustration you endured.

We appreciate your feedback, as it helps us identify areas for improvement. We will investigate the matter internally to understand where the breakdown occurred and take the necessary steps to rectify the situation. We take your comments seriously and will use them to enhance our processes and communication with our clients.

If there is anything we can do to make it right or if you have any specific concerns or requests, please let us know. We would like to find a satisfactory solution for you, even if it means providing a partial or full refund for the book cover art service.

Once again, we apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. We value your feedback and will make every effort to improve our services moving forward.

Best regards,
Ben
The TrueEditors Team




Rated 4 out of 5 stars

I send a document for the second time

I send a document for the second time. The first time i was disappointed because there were some mistakes not introduced by me. Now i send a bit more complex text. I only found one typo, other than that good

21 January 2023
Unprompted review
TrueEditors logo

Reply from TrueEditors

Hello Kristopher,

Thank you for sharing your experience with us. We are so happy to hear that you have found value in our services, and we hope to work with you again soon!


Thanks and Regards,
Stacy & the TrueEditors team

Rated 5 out of 5 stars

Good work

Good work. Effectively, a difficult paper. I am satisfied. It would have been useful would have the editor identified his activity by a nick or else, since I have sent a paper chapter with multiple previous interventions, so as to make his identification more easy.

3 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look