Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more
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Review summary
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We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more
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I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more
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I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more
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Company details
About True Solicitors
Written by the company
We began life with just two partners and a secretary...
29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
Services We Offer
Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
on your side
Written by the company
- Over £25m compensation recovered for our clients in the past 12 months.
- Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.
No Win. No Fee.
You won't pay anything until your case is won.
A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.
Contact info
Portland House, New Bridge Street West, NE1 8AP, Newcastle upon Tyne, United Kingdom
- 0191 232 1123
- office@true.co.uk
- true.co.uk
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from True Solicitors
Dear Chas,
Thank you for your review. We will pass on your comments to Sam who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Reality helpful and trusted
Reality helpful and trusted. Sally you are really good at your job. Thank you
9 December 2025
Reply from True Solicitors
Dear Mr Stanculescu,
Thank you for your review and your comments for Sally. We will pass on your feedback to Sally directly.
Kind regards
True Solicitors
Good communication
Good communication. Friendly responses sent quickly.
Always willing to help us through the process.
The whole experience was very positive.
Would happily recommend to others
5 December 2025
Reply from True Solicitors
Dear Hilary,
Thank you for your review and the feedback you've provided. We will pass on your comments to Dawn who managed your conveyancing.
Kind regards,
True Solicitors
Great service thank you
Great service from great solicitor thank you and will be using this service again
8 December 2025
Reply from True Solicitors
Dear Ben,
Thank you for your review, it's much appreciated. We will pass on your feedback to the conveyancing team.
Kind regards,
True Solicitors
Really good communication
Really good communication, kept me formed throughout the entire process
5 December 2025
Reply from True Solicitors
Dear Tamara,
Thank you very much for your review. We will pass on your feedback to Arjun who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Chelsea was very professional updating…
Chelsea was very professional updating me with the progress of the claim and her advice was excellent, once again thank you very much.
3 December 2025
Reply from True Solicitors
Dear Lancelot,
Thank you for your review and the feedback you've provided. We will pass on your comments to Chelsea who will be delighted.
Kind regards,
True Solicitors
I was very well informed step by step…
I was very well informed step by step of actions that were being taken
2 December 2025
Reply from True Solicitors
Dear Sarah,
Thank you for your review, it's much appreciated. We will pass on your comments to Edward who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Good value
Reasonable, all-in, upfront price; good communication; friendly voice on phone when needed.
8 December 2025
Unprompted review
Reply from True Solicitors
Dear Adam,
Thank you got taking the time to leave this review. We will pass on your comments to Julie who managed your conveyancing.
Kind regards,
True Solicitors
Really disappointed with the outcome I…
Really disappointed with the outcome I expected a lot more from a company like this. The amount that I was paid out was a feeble amount compared to what was initially requested from the landlord that had failed to rectify the works that need to doing in my home. 4 years of leaking roof and damp , black mould and a failure to make my home safe and I was given a paltry amount in return.
I'm thinking now of a small claims court option...... This company supposed to negotiate on my behalf and really should have informed me on the amount that was being accepted I would never have agreed.
31 October 2025
Reply from True Solicitors
Dear Elizabeth,
Thank you for your review and honest feedback. We are very sorry that you are unhappy with the amount of compensation which we negotiated.
Whilst we cannot disclose the figures due to client confidentiality, the amount of compensation represented a figure which a court would likely have awarded if your case had not settled. We did advise you of the appropriate range of compensation figures and you agreed to us accepting an amount within that range. We did negotiate an increase of 50% on the original offer made on behalf of your landlord and then accepted a figure we thought was reasonable and with your prior agreement.
In addition of course, your landlord has agreed to carry out the improvements to you home and if it does not, you will be entitled to additional compensation.
Yours sincerely,
True Solicitors
I had an excellent experience working…
I had an excellent experience working with George at True Solicitors. The entire process was smooth from start to finish. He took the time to clearly explain every step to me, making everything easy to understand. George was always available to answer my questions and provided reassurance whenever I needed it. I truly appreciate his professionalism and support.
27 November 2025
Reply from True Solicitors
Dear Deborah,
Thank you very much for your review and the comments you've provided. We will pass on your feedback to George who will be delighted.
Kind regards,
True Solicitors
Outstanding Legal Support - Highly Recommend!
I recently used this solicitor's services and was thoroughly impressed. From the initial consultation to the resolution of my case, their professionalism and expertise were evident. The team was incredibly knowledgeable, explained everything clearly, and kept me informed every step of the way.
What stood out most was their dedication and commitment to achieving the best possible outcome for me. They took the time to understand my situation fully and provided tailored advice that was both practical and effective. Communication was excellent, and I always felt supported and valued as a client.
I highly recommend this solicitor to anyone seeking legal assistance. Their exceptional service and outstanding results make them a top choice. Thank you for everything!
1 December 2025
Reply from True Solicitors
Dear Hayley,
Thank you very much for your review and the wonderful feedback. We will pass on your comments to David who represented you in your case.
Kind regards,
True Solicitors
Reply from True Solicitors
Dear Amie,
Thank you for your review. We will pass on your feedback to Sam who represented you in your works accident case.
Kind regards,
True Solicitors
I recently had my case handled by True…
I recently had my case handled by True Solicitors, and I am extremely happy with the service I received. The team was professional, supportive, and efficient throughout the entire process. They kept me updated at every stage and made everything easy to understand. My case was resolved successfully, and I felt well looked after from start to finish. I highly recommend True Solicitors for anyone looking for reliable and trustworthy legal support.
Thanks to Emma ands KM.
2 December 2025
Unprompted review
Reply from True Solicitors
Dear Chiranjeevi,
Thank you for your review and all of the feedback you've provided. We will pass on your comments to Karen-Marie who represented you in your case who will be delighted.
Kind regards,
True Solicitors
Friendly but didn’t give detailed replies
As a first time buyer I didn’t have experience on the process and the terminology. On email exchanges they weren’t forth coming with information and answers were very basic and short replies. They got my exchange date wrong and offered to refund the accrued interest next day and after a week I had to chase for it. Friendly people which I couldn’t fault.
28 November 2025
Reply from True Solicitors
Dear Ms Gray
Thank you for your review and the feedback which we always value, both good and bad.
We are sorry that there were elements of our service that you weren’t happy with. Firstly, can we apologise again for the mix-up over the mortgage advance. To clarify, we did not get the date of your completion wrong, but we did request the mortgage advance from your lender several days too soon, which meant that additional interest was payable. It would have been possible to return the mortgage funds and re-request them, but that might have risked delaying the completion date by one or two days. We did not want to put you to any inconvenience and therefore we retained the funds and offered to pay the additional interest ourselves. Your house purchase was completed on 28th November and we paid the interest on 3rd December.
We are sorry that you felt that our communication was lacking. We appreciate that a house purchase is a stressful process, particularly for first time buyers, and we understand the importance of prompt communication. We do feel that we kept you fully updated and replied to any queries you had promptly, but we will be contacting you directly to ask for examples of where you feel we fell short so that we can look more closely.
Thank you again for your feedback.
True Solicitors
Very efficient from start to end of the…
Very efficient from start to end of the process kept us informed on a regular basis. On the actual move day things went so smoothly with completion and funds were transferred into our account immediately.
28 November 2025
Reply from True Solicitors
Dear Debra,
Thank you for your review. We will pass on your comments to Julie who managed your conveyancing for you.
Kind regards
True Solicitors
Solicitors that I’ve had from true…
Solicitors that I’ve had from true Solicitors have been great they go that extra mile thank you so much
1 December 2025
Reply from True Solicitors
Dear Rosemary,
Thank you for taking the time to leave this review and for the feedback provided. We will pass on your comments to Aaron who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Amazing service Margaret and Dawn are…
Amazing service Margaret and Dawn are fantastic and a credit to the company. Would definitely recommend!
28 November 2025
Reply from True Solicitors
Dear Robert,
Thank you for your review of our conveyancing services. We will pass on your feedback to Dawn and Margaret who will be delighted.
Kind regards,
True Solicitors
Good customer care
27 November 2025
Reply from True Solicitors
Dear Jane,
Thank you very much for your review of our housing disrepair services. We will pass on your comments to Sam who represented you in your case.
Kind regards
True Solicitors
Quick communication
Margaret and Dawn need a medal after putting up with my nonstop emails due to a time sensitive move! But each email was replied to in a very timely manner. They somehow managed to sort my sale and purchase to my deadline and I am beyond happy with the service. Thanks!
28 November 2025
Reply from True Solicitors
Dear Francesca,
Thank you for your review of our conveyancing services. We will pass on your feedback to Dawn and Margaret.
Kind regards,
True Solicitors
I would like to thank True Solicitors…
I would like to thank True Solicitors for their excellent service and professional approach. Throughout the entire process, I felt supported and well-informed. The team was responsive, efficient, and always ready to answer my questions. My case was handled smoothly and with great attention to detail. I truly appreciate their help and highly recommend True Solicitors to anyone who needs reliable legal assistance.
28 November 2025
Reply from True Solicitors
Dear Yuri,
Thanks you for your review and for the recommendation. We will pass on your comments to Emma who represented you in your credit hire case.
Kind regards,
True Solicitors
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