True Solicitors have been absolutely brilliant for us during the process of buying our new home. Massive thanks to Gurpreet & Madison who made the buying process very smooth for us and was always ther... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having had a car an accident the other party admitted liability and paid for the repairs to my car, however they disputed the cost of car hire and wouldn’t pay this. This meant it had to go to Court... See more
Company replied
Personal injury claim: Going through with a claim can be very overwhelming, Anna from True Solicitors eliminated any of that for me. By no fault of anyone’s, it was a long process. But regul... See more
Company replied
We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more
Company replied
Company details
About True Solicitors
Written by the company
We began life with just two partners and a secretary...
29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
Services We Offer
Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.
"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."
Andrew Milnes
(Managing Partner).
Visit our Facebook: www.facebook.com/TrueSolicitors
on your side
Written by the company
- Over £25m compensation recovered for our clients in the past 12 months.
- Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.
No Win. No Fee.
You won't pay anything until your case is won.
A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.
Contact info
Portland House, New Bridge Street West, NE1 8AP, Newcastle upon Tyne, United Kingdom
- 0191 232 1123
- office@true.co.uk
- true.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from True Solicitors
Dear Dawood,
Thanks for your review of your recent case with us.
We will pass on your comments to Greg who will be delighted.
Kind regards,
True Solicitors
Very responsive and clear advice during…
Very responsive and clear advice during buying the house
6 July 2026
Reply from True Solicitors
Dear Peyman,
Thanks for your review. We'll pass on your feedback to Emma who managed your conveyancing.
Kind regards,
True Solicitors
Great management and great service
Great management and great service, handled everything very professionally!
9 July 2026
Unprompted review
Reply from True Solicitors
Dear Stevan,
Thanks for your review and comments.
We appreciate the feedback.
Kind regards,
True Solicitors
True solicitors are very professional
True solicitors are very professional. They take your case and they do everything very quickly and properly . They make it very easy by doing all the work and advising helping with everything during the process.
I would highly recommend them .
They are polite and professional
and very helpful throughout .
2 July 2026
Reply from True Solicitors
Dear Diane,
Thanks for your review and the feedback you've provided on your recent case.
We'll pass on your comments to Jessica who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Always responded to emails promptly
Always responded to emails promptly, whole process was quick, I felt in safe hands
29 June 2026
Reply from True Solicitors
Dear Heather,
Thanks for your review and the feedback you've provided on your recent conveyancing.
We'll pass your comments across to Madison and the team.
Kind regards,
True Solicitors
Prompt update
30 June 2026
Reply from True Solicitors
Dear Osasumwen,
Thanks for your review of our conveyancing services.
We will pass on your feedback to Dawn and the team.
Kind regards,
True Solicitors
My claim was dealt with professionally…
My claim was dealt with professionally and with patience. I believe True worked in my interest throughout and achieved a settlement that I was pleased with. I would highly recommend them.
26 June 2026
Reply from True Solicitors
Dear Keith,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Sophie who represented you in your personal injury case.
Kind regards,
True Solicitors
Car accident claim dispute
I am very happy with the result of my claim and Lisa Drinkwater was very supportive all the way through, clarifying any jargon I could not understand. I would quite happily recommend True Solicitors.
25 June 2026
Reply from True Solicitors
Dear Vidya,
Thanks for your review of your claim with us.
We will pass on your feedback to Lisa directly.
Kind regards,
True Solicitors
NEVER EVER USE THESE THEY WILL…
NEVER EVER USE THESE THEY WILL LITERALLY TAKE YOUR ALREADY WON CASE AND LOSE IT AND ON TOPS PRETEND THAT IT'S JUST A CO INCIDENCE THEY LOST A ALREADY WON CASE AND TO MAKE IT WORSE THEY JUST EMAIL IN A SLY WAY SO THAT THEY DON'T HAVE EXPLAIN ON THE PHONE HOW RIDICULOUS 😂😂😂😂😂 NEVER TRUST THEM UNDER ANY CONDITIONS THEY LITERALLY SEEM LIKE A THIRD PARTY COMMISSION AGENT DEFINITELY NOT SOLICITORS 😂😂😂😂😂😂 YEAH STOP PRETENDING I TOLD YOU ON THE PHONE I WILL LEAVE IT WITH EVIDENCE DON'T MAKE ME OUT THE EVIDENCE ON HERE AS WELL 😂😂😂😂
1 July 2026
Unprompted review
Reply from True Solicitors
Dear Umer,
Thank you for taking the time to leave feedback. We are sorry to hear that you were disappointed with your experience and the outcome of your matter.
We appreciate that legal claims can sometimes be frustrating, particularly when they do not progress in the way a client hopes. As solicitors, we are unable to discuss the details of individual cases in a public forum, as we have a duty to protect our clients' confidentiality.
Our team always aims to provide clear advice, regular updates and professional support throughout a case. We understand from your review that you feel we fell short of your expectations, and we are sorry that this was your perception of our service.
We would welcome the opportunity to discuss your concerns further through our Client Care process.
Kind regards,
True Solicitors LLP
True Solicitors have been absolutely…
True Solicitors have been absolutely brilliant for us during the process of buying our new home. Massive thanks to Gurpreet & Madison who made the buying process very smooth for us and was always there for help & support when needed. Thank you guys for everything
25 June 2026
Reply from True Solicitors
Dear Devon,
Thanks for your review of our conveyancing services and the feedback you've provided.
We'll pass on your comments to Madison and Gurpreet.
Kind regards,
True Solicitors
Always at the end of a phon...queries…
Always at the end of a phon...queries answered promptly
24 June 2026
Reply from True Solicitors
Dear Susan,
Thanks for your review of our services.
We will pass on your comments to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors
Anna handled my case excellently
Anna handled my case excellently, updates at every stage always able to get hold of her. Made the whole experience feel better knowing it was in capable hands. Can only say thank you for everything.
23 June 2026
Reply from True Solicitors
Dear Connor,
Thanks for your review and the feedback you've provide on your personal injury case.
We'll pass on your comments to Anna who'll be delighted.
Kind regards,
True Solicitors
Fast and reliable without stress
25 June 2026
Reply from True Solicitors
Dear Joseph,
Thanks for your review. We'll pass on your review and comments to Chelsea who represented you in your personal injury case.
Kind regards,
True Solicitors
Excellent service from start
Excellent service from start, to my claim being successfully settled! The support and guidance provided by True Solicitors was exceptional and removed a lot of the pressure around making and managing a claim.
23 June 2026
Reply from True Solicitors
Dear Rob,
Thanks for your feedback and the feedback you've provided us on your case.
We'll pass on your comments to Karen-Marie who represented you.
Kind regards,
True Solicitors
To Monique Jewett
To Monique Jewett
I’d like to thank you for your support time understanding it’s been a truly remarkable journey working with you and the true team Can I just add as a trainee solicitor you did remarkable job and a wonderful person thank you as we progress forward with the work I’d like to take this copilot to a remarkable person thank you.
22 June 2026
Reply from True Solicitors
Dear Lesley,
Thank you for taking the time to leave this review and for the detailed feedback you've provided on your housing disrepair case.
We will of course, pass your comments onto Monique who will be delighted.
Kind regards,
True Solicitors
Took care of everything and kept me…
Took care of everything and kept me updated along the way
24 June 2026
Unprompted review
Reply from True Solicitors
Dear Oliver,
Thanks for your review of our conveyancing services.
We will pass on your comments to Julie and the team.
Kind regards,
True Solicitors
No problems at all
Kept upto date all the way through the process and everything was taken care of practically straight away so no hold ups or problems
19 June 2026
Reply from True Solicitors
Dear Mr Overton,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Julie who managed your conveyancing.
Kind regards,
True Solicitors
All the staff were very helpful and…
All the staff were very helpful and kept me informed at all stages and made me feel like they understood my needs.
any questions I had were answered in a straight forward manner and help give me peace of mind.
I cant recommend them highly enough
19 June 2026
Reply from True Solicitors
Dear Said,
Thank you for your review and the comments you've provided.
We will pass on your feedback to Greg who represented you in your credit hire case.
Kind regards,
True Solicitors
Margaret and dawn were absolutely…
Margaret and dawn were absolutely brilliant from start to finish ! Really friendly and even after my 10000 melt downs due to my property I was buying they really supported me. Very helpful lovely ladies
19 June 2026
Reply from True Solicitors
Dear Chelsie,
Thanks for your review and the feedback you've provided of our conveyancing services.
We will pass on your comments to Dawn and Margaret who will be delighted.
Kind regards,
True Solicitors
Reply from True Solicitors
Dear Tayla,
Thanks for your review of our services.
We will pass on the feedback to our housing disrepair team.
Kind regards,
True Solicitors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.