Truckstop is a good loadboard go to, but they have switched platforms for factoring using Denim and this is a bad mistake. Multiple carriers havent received payments. We factored a load over a week ag... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to take a moment to share my experience with someone because I'm not able to find somewhere to post a public review of your "services" and as of today I chose to cancel due to a com... See more
Wish I could give 0 stars. Breaking our backs over these dangerous roads icey mountainous risk every where. All for theee worst customer service experience you will ever have. Outsourced to people who... See more
I wouldn't recommend working for this company. It's a lie that they pay the next day. They verify the shipment before paying you, and the process can take 3, 4, or 5 days. You have to keep track of pr... See more
Company details
Written by the company
Connect to freight partners you can trust, price every load for profitability, and do your job with speed and confidence like never before. At Truckstop.com, we’re committed to building a network you can trust, starting with our load board and going beyond to offer you innovative solutions that help you run, grow, and protect a profitable freight business. When it comes to your security, we go the extra mile, investing in enhanced features tools that help keep fraud out of your business. We strive at every turn to stay one step ahead of bad actors and their increasingly sophisticated tactics, so you’re better protected throughout the freight lifecycle. Look to our load board options for the plan that meets your needs, whether you’re just starting out or you’re a seasoned pro. Our easy-to-use solutions help you simplify every aspect of your business, including back-office organization and bookkeeping, risk mitigation, and more, all designed to save you time and money.
Contact info
1444 S. Entertainment Ave. Ste. 110, 83709, Boise, United States
- 800-203-2540
- support@truckstop.com
- truckstop.com
1.5
Bad
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely Poor Customer Service
We had the absolute worst experience with customer service. It took over 2 hours to make a simple change to our company’s subscription. Every time I was asked a question, they would put me on hold for 10 minutes or more, repeatedly saying they'd be back shortly. What should have been a quick 10-minute phone call turned into a frustrating and unnecessarily long ordeal. This level of service is unacceptable.
7 October 2024
Unprompted review
Reply from Truckstop.com
Thank you for sharing your experience — we’re truly sorry it didn’t meet expectations. That level of wait and back-and-forth is not what we strive for.
We’ve recently upgraded our customer service operations to reduce delays and eliminate long hold times, and we’d love a chance to show you that things have improved. If you're open to it, we’re here and ready to make things right.
You can also share any additional feedback here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Thanks again, Nicole. We’re working hard to earn your trust back.
Sincerely,
-Truckstop Team
Terrible company since 2022
I have been a load board customer and a TMS customer since 2019. For the first 3 years things were great. Then in 2022 something happened. Customer service fell apart. The board was constantly going down. The account manager I would always depend on disappeared and I could reach anyone. Customer service wait times went for maybe 5 minutes or so to 4 hours. I heard through the grapevine that the new CEO was ruining this company by firing all of the employees and replacing the managers with her former colleagues. It’s a shame. This company was once a great tool to manage my business. I give it less than a year before it goes under.
16 September 2024
Unprompted review
Reply from Truckstop.com
Hi Brian, thank you for your honest feedback — we hear you. The last couple of years haven’t reflected the high standards we’ve always aimed for, and we understand how frustrating that’s been.
What we can tell you is that our founder is now back at the helm, and we're committed to turning the ship around. That means investing in customer support, improving platform stability, and rebuilding trust with carriers like you who helped build this company.
We’d love a chance to earn your confidence again. If you have more feedback or suggestions, please share them with us here: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Thanks again for speaking up.
Sincerely,
-Truckstop Team
Bad company
Bad company. It's all about them. Customer service don't exist with them. If there was way to give zero star, Ill do it because they diverse it.
12 September 2024
Unprompted review
Reply from Truckstop.com
We’re really sorry you had such a bad experience, Choice Logistics. That’s definitely not how we want things to be. We know we’ve had some issues, but we’re working hard to fix them, and our founder is back leading the way.
If you want to give us another try, we’d love to make things right. Also, if you want to share more about what happened, here’s a link: https://forms.office.com/pages/responsepage.aspx?id=IGrTFewQvUiS2aduUrrTq5XxPFgdl4hAgpj2Gaj6riVUQzhWTzZWVzhVTkdQMFM1UU5ZMklSMFlKNi4u&route=shorturl
Thanks for telling us — it really helps.
Sincerely,
-Truckstop Team
truckstop.com customer service
Trying to get past the chat bot is impossible. Trying to reach someone on the phone is also impossible. If you are going to charge $173 per month you should at least answer a chat or the phone.
13 September 2024
Unprompted review
Reply from Truckstop.com
Hi Exclusive Logistics, real human here! And we totally hear you, we’re really sorry about the long wait times you experienced. That’s not the experience we want ANYONE to have, especially not when you’re paying for a tool to help run your business.
The good news is, we’ve made some recent updates to our customer support to improve response times and make it easier to connect with a real person.
If you still need help, you can call us at 800-203-2540 or email us directly at support@truckstop.com. You can also send us a DM on any of our social media accounts; we monitor those daily and are always happy to help however we can!
We’d genuinely appreciate another chance to support you and turn things around. Thanks again for the honest feedback. It helps us get better.
Sincerely,
-The Truckstop Team
Great team and great service by the…
Great team and great service by the team!
Always ready for the help.
2 September 2024
Reply from Truckstop.com
Thank you so much, Harminder! We’re glad to hear our team could help — we appreciate you! 🙌
-Truckstop Team
Your price is way too high for API…
Your price is way too high for API usage so we have cancelled 90% of our users for Truckstop.
2 September 2024
Reply from Truckstop.com
Hey Rahul, really appreciate you taking the time to share this. We totally get that API pricing can be a big deal, and we’re sorry it led to cutting back your users.
If you're open to it, we’d love the chance to talk things through and see if there’s a way to make Truckstop work better for your business. Our Retention Team is here to help and might be able to work out a custom offer that fits your needs. Reference this Trustpilot review. 🙂
You can reach us at 1‑800‑203‑2540 or shoot us an email at support@truckstop.com — we’d genuinely love to chat if you're up for it.
Thanks again for the honest feedback.
Sincerely,
-The Truckstop Team
Worst customer experience and service…
Worst customer experience and service keeps you on hold and nobody knows what to do to help get the load board access SAD
19 August 2024
Unprompted review
Reply from Truckstop.com
Hey G! We're really sorry to hear about your experience. That’s not the level of service we aim to provide, and we completely understand how frustrating it is to be left on hold without clear answers.
We’ve recently made improvements to our support process and would love the opportunity to make things right and help get your load board access sorted.
Please reach out to us directly at support@truckstop.com or call us at 1‑800‑203‑2540 — and feel free to DM us on any of our social channels too. We monitor them daily and can help get you to the right person quickly.
We truly appreciate your patience and hope you’ll give us another chance to earn back your trust.
Best,
-Truckstop Team
The TruckStop has a crappy RMIS…
The TruckStop has a crappy RMIS customer service department. When you finally get to RMIS they put you on hold, pick up the phone and hang up. This was ongoing for 2.5 hours and I lost a load.
16 August 2024
Unprompted review
Reply from Truckstop.com
Hey Mari, we’re really sorry you had to go through that. Waiting on hold for hours and then getting hung up on is beyond frustrating, especially when it causes you to lose a load. That’s not okay.
We want to help make this right. Please reach out to us at (888) 643-8174 or rmishelp@truckstop.com — we’ll do everything we can to get this sorted and support you moving forward.
Thanks for your patience, and again, we’re truly sorry you had this experience.
With care,
-Truckstop Team
Truckstop load board fully bad and bad…
Truckstop load board fully bad and bad people there they keep charging without any reason and when we call them, they are putting on the hold be aware this bad company this year are bad and an educated people there
13 August 2024
Unprompted review
Reply from Truckstop.com
Hi Longway, we’re sorry to hear about this. We want to make sure you’re ONLY paying for what you signed up for and that your concerns are addressed promptly.
Please reach out to us directly at support@truckstop.com or call 1-800-203-2540 so we can review your account and help resolve any issues as quickly as possible.
We appreciate your feedback and hope to make things right.
Sincerely,
-Truckstop Team
Stay away from Truck Stop Load board
This load board does has very few loads in comparison with other ones in the trucking industry. Beside that; they use trucking companies public information and sale that information in the form of products to brokers and shippers with information that most of the time is inaccurate or misconstructed about your company which in turn shortage your chance to get good loads or don't get loads at all. This company don't care the trucking companies that pay fees to use loads from their product just care about their bottom line saying wherever information about you.
2 July 2024
Unprompted review
Reply from Truckstop.com
Hi IShip,
Thanks for sharing your feedback. We’re sorry you had a frustrating experience. Our goal is to provide accurate, useful information to help carriers and brokers connect, and we don’t sell personal info. If anything about your company shows up incorrectly, we’d love to help get it updated. Please reach out to us at 800-203-2540 or support@truckstop.com so we can make it right. If we’re able to resolve your concerns, we’d greatly appreciate it if you could consider updating your review.
Thank you!
Terrible company
Terrible company, very long wait times to speak with someone. Whenever i try to log in I have technical issues. If you are trying to book a load with a broker and have to do your rmis setup through truckstop, you will lose the load because of the wait times to speak with customer service!
24 June 2024
Unprompted review
Reply from Truckstop.com
Hi Mr. Epps,
We’re really sorry you had such a tough time with wait times and technical issues. We know how stressful it is when you’re trying to book a load and every minute counts. That’s not the experience we want for anyone using Truckstop.
The good news is, we’ve recently added more team members to our customer service department so we can get to calls and fix problems much faster. We’d love a chance to make this right and earn back your trust—if you reach out to us at (888) 643-8174 or rmishelp@truckstop.com and mention this review, we’ll do our best to get you taken care of right away.
Thanks for letting us know what went wrong. It’s how we get better.
Sincerely,
— The Truckstop Team
ITS charged our company $460 on 4/13…
ITS charged our company $460 on 4/13 and canceled our subscription the next day on 4/14 due to "potential double brokering concerns". The billing department is refusing to refund the payment. I wish them to be out of business soon, the way they scam their customers.
14 June 2024
Unprompted review
Reply from Truckstop.com
Hi Russ,
Thanks for sharing your experience—this definitely isn’t what we want for anyone using our platform. We’d like to get this sorted out for you. Our billing team has expanded recently, so if you reach out to support@truckstop.com or call 800-203-2540, we can review the charge and make sure your concerns are addressed.
There is no one in support team to help…
There is no one in support team to help you with login issue. Have been on call since last 2 hours no one is receiving my call.
10 June 2024
Unprompted review
Reply from Truckstop.com
Hi Kiren,
We’re really sorry you had such a frustrating experience trying to reach us. That’s definitely not the level of support we want for our customers. Our team has recently expanded, so we can help more quickly now. Please reach out to support@truckstop.com or call 800-203-2540, and we’ll work with you to get your login issue resolved as soon as possible.
We’d really appreciate it if, once your issue is resolved, you’d consider updating your review to reflect your experience.
The app has been awful
The app has been awful. Won't load anything happened 3+ times this month alone. They charge way too much for something not working correctly.
16 May 2024
Unprompted review
Reply from Truckstop.com
Hi Kimberly!
We’re really sorry for the frustration this caused. The technical issues you experienced were part of updates aimed at improving the platform based on the wonderful feedback we receive from our customers. We know that time is money, and we sincerely apologize for the interruptions.
We’re taking these learnings seriously to make sure this doesn’t happen again and to deliver a smoother, more reliable experience moving forward. We’d love the chance to make this right and hope you’ll consider updating your review once you see these improvements.
Sincerely,
-The Truckstop Team
2 days in 1 month we haven't been able…
2 days in 1 month we haven't been able to use the load board. We already way over pay for your services in my opinion and when they don't work that loses us revenue. Terrible service lately!!! Either do better or discount your services because its been terrible!
3 May 2024
Reply from Truckstop.com
Hi Mitch,
We hear you—and we get it, downtime is frustrating, especially when it impacts your revenue. We’re actively working to make the platform more reliable and minimize interruptions. Your feedback is exactly what helps us improve, and we truly appreciate you sharing it.
We know you expect better, and we’re committed to delivering it. Thank you for sticking with us while we make things right!
Sincerely,
-Truckstop Team
They used to be good now every week…
They used to be good now every week there are issues with the system. If we can not access loads then is useless and waist of money.
8 May 2024
Unprompted review
Reply from Truckstop.com
Hi Darwin,
We completely understand your frustration—nothing is more annoying than trying to get work done and running into issues. We’ve been making updates to improve the platform, and while we’ve hit a few bumps, we’re taking all the feedback to heart to make sure it’s smoother moving forward.
We appreciate your patience and promise we’re working hard to get back to the “good old days” you remember!
Best,
Truckstop Team
Their system has been down 3 times in…
Their system has been down 3 times in the past week! They refuse to pick up call or refund any of the money we paid! This is just ridiculous!
8 May 2024
Unprompted review
WORST CUSTOMER SERVICE
Support AFTER your a customer is almost NON existent. LONG LONG LONG HOLD TIMES.
BILLING is not HANDLED CORRECTLY and then you can't get anyone that will "FIX". THEY DO NOT PRORATE billing if you cancel a user, even 1 day past billing cycle ending. IT IS A JOKE
I tried Emailing - Emails go unanswered OR IGNORED.
25 March 2024
Unprompted review
Reply from Truckstop.com
Hi Brian,
We hear you, and we’re truly sorry for the frustration this has caused. Our customer service team has recently expanded, and we’re committed to getting better at answering calls and emails promptly. We know your time is valuable, and we’d love the chance to make this right and earn back your trust.
Please reach out directly at support@truckstop.com or call us at 1-800-203-2540 so we can assist you right away.
If we can help resolve this, we’d really appreciate it if you’d consider updating your review.
Thank you,
The Truckstop Team
Their customer service is the worse of…
Their customer service is the worse of the worst we were trying to get set up via rmis with a broker and we are having so many issues it is a shame at the end we lost the load due to long delays for them to answer the phone..brokers should stay away from these people we tried over and over again to register and we weren't successful it was showing errors errors and nothing but errors at the end...horrible experience
29 April 2024
Unprompted review
Reply from Truckstop.com
Hi Vasquez,
We’re really sorry you had such a frustrating experience trying to set up via RMIS. We know that time is money in this industry, and delays like this are unacceptable. Our team is continuously working to improve the platform and support response times based on feedback like yours.
If you’d like, we’d love the chance to help get things sorted out. You can reach RMIS support directly at (888) 643-8174 or rmishelp@truckstop.com. If we’re able to help, we’d greatly appreciate you updating your review.
Thank you for your patience!
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