Trtl Reviews 

This is the perfect accessory for a comfortable flight.

Feb 2026 I ordered both double comfort bundle (original/plus) under order: 393352744US. I ordered it well in advance for a trip I just took July 2026 and it turns out I only liked the feel of the original and not the plus option. I wanted to exchange to the original option and send back the plus one that is still in its original packaging brand new and unused. Even though I’m aware it’s over 100 days, I know at times companies may still allow for exchanges under certain circumstances. I don’t want a refund only a replacement for my Plus with the original and send back the plus package! I emailed the TRTL support team to request an exchange and was told very curtly no we aren’t honoring the request since it’s at 138 days and not the 100 day policy. I’m taking an international trip August 18 and was hoping to have the exchange ahead of that time. I’m taking with my mother and would love to be able to use both for our trip! However it appears customer service isn't being flexible and I’m disappointed.

Great products
Neck support is still super warm, as someone who is a warm person it's not ideal. The clasp stitching where the tag meets the storage bag came apart; luckily for a thread and my daughter seeing it we managed not to lose it. It was attached to my backpack.

Blanket is great for the kids.

I hesitated to buy an eye mask for £40, thinking that it was unjustifiable. But life has taught me that there is cost, and then there is value. I am 100% pleased with my purchase - it is so comfortable and delivers on the complete blackout experience. I have used it every night during light summer nights, and although I have not tested it on the red-eye flight which I bought it for, I know that it will give me the best possible night's sleep in this circumstance. Very happy customer with money well spent.

When the Royal Mail delivered my Trtl to the wrong address, Egan responded quickly and efficiently and within 24 hours I had another order number and will hopefully have my product very soon. Egan was polite and is a great ambassador for the business

Trtl service is awesome! I wanted to order the double pack but I wasn’t sure if they came with the travel case or not. Emails sto find out. It suggested it may take up to 24 hrs to hear back. Not so!! I received my response within minutes from Ceejay and yes they do! I placed my order right then! His response was very thorough and polite. Such a lovely experience. Thank you trtl snd ceejay! Can’t wait to get my neck support sleep pillow!

Excellent product and prompt communications with customer service however sometimes there can be stock issues so orders can take a long time to arrive

I have bought 6 so far! Wonderful gifts for people who travel. They really help support the neck to enable sleep far better than traditional travel pillows.

Only slightly better than the traditional neck pillow. You can only sleep in one direction. Will not be buying again.

Bought the pillow for my wife and she didn't like it. Ive requested a refund 3 times now WITH NO RESPONSE.

Not very comfortable and not easy to use, nothing like the video suggests :-(

Paid for priority shipping and bought 2. Never arrived in time for my trip and 4 weeks later has still not arrived

Absolute shit customer service; I ordered a pillow which should have included a carry bag, and when I raised an issue about this, they acknowledged it and told me that the new order for the carry bag was put in, but the order was not updated for a week, and when I raised the concern about it, they went ahead and cancelled the order without providing me any update, which means that they saw the email I sent them and, without any update, decided to cancel it and ignore my email.

Great blanket, but the pillow engineering fails and customer service is a headache
Trtl has amazing marketing, and one of the first products I fell in love with was their Trtl Travel Wrap. It is the perfect size for a travel blanket—not too long, not too wide, lightweight, and rolls up small enough to easily clip onto luggage.
Because I loved the blanket so much, I really wanted to love the Trtl Pillow. Unfortunately, at 5'2", the design completely fails. Trtl relies on a "one-size-fits-all" internal support structure that does not account for varying neck lengths. I wanted this to work so badly that I purchased and returned it three separate times. Every single time, the plastic support dug right into my cheekbone and pushed into my eye, making it impossible to sleep.
To make matters worse, their return and customer service process is incredibly frustrating. After my final return, I noticed they actually charged me $0.43 on the refund transaction. When I reached out, instead of just fixing their error, they sent generic troubleshooting scripts and demanded I send screenshots to investigate a 43-cent discrepancy. Having to send several emails to chase down a correct refund on a product that already has major structural sizing flaws left a terrible taste in my mouth.
The travel wrap is great, but if you are on the shorter side, steer clear of the pillow—and be prepared to hawk your bank statements if you have to return it.

Just went to use this for my first trip and literally not even left the airport and the strap has broken while hanging off my bag.

Its ok, nothing amazing like they make out on the advert.

Very comfortable I actually managed to sleep for the first time on my flight. Highly recommended..

Very quick service ,lovely product, works great for my son who sleeps in his wheelchair during the day it gives his neck support without any discomfort. Would recommend this product.

Best price buying direct and delievery was great 👍🏻