After making a 4 hour round trip to buy six Violet Smudge Corys, I got home to find that there was a rogue Julii Cory amongst them! I emailed the Sales team and after explaining the situation and m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently brought the fishes for my community fish tank, I ordered some kuli loaches and red rainbow fish. But really disappointed with the purchase, I have never found fishes that small size... See more
Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... See more
My go to company for buying fish these days. Haven't had a sick fish so far, all thriving after over 12 months of using Tropco - further to packing well and sending out well quarantined, healthy fish... See more
Company details
Information provided by various external sources
At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!
Contact info
Bourne Valley Fish Farm, TN11 9RG, Tonbridge, United Kingdom
- 01732 243424
- sales@tropco.co.uk
- tropco.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good fast service
RE: A Recent Order
Very good value for money. Fast service. Will be purchasing from here again. Very helpful and rapid replies.
Stupid me didn’t use aquarium quarantine and introduce tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes
Stupid me didn’t use aquarium quarantine and introduce many tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes
Have bean intouch.

Reply from The Tropco
Great! 5 Stars
Really, really good! Updated me every step of the process, shipped to me on time, and the prices were also great!
I was particularly impressed when I got a call telling me that they would replace/refund two of my fish that weren’t up to standard, meaning that they weren’t just going to give me anything like a pet shop would, but wanted to actually make sure they sent out quality fish.
Will definitely buy from again (maybe when they got more saltwater fish), all the best guys.
Rob
The staff send out obvious sick fish
The staff send out obvious sick fish. Received a Cichlid Kribensis with a big tumour on it's tail. Previously order had white spot on tetras. Staff are stupid or don't care. It appears staff send out any fish whatever its condition and don't hold back sick fish for customer service. I suggest you avoid this company.

Reply from The Tropco
Good service, poor quality
The delivery and correspondence from them was great! However the fish arrived with white spot and I’ve lost 6 in total because of it. Speedy service but the quality wasn’t very good, I won’t order again.

Reply from The Tropco
Staff need training
They have staff that can clearly not tell the difference between fish. Ordered albino Oscar most definitely not a white more of a dirty yellow which is not what I wanted. Guppies well what a rip-off have ordered plenty mixed guppies well not mixed when you get most of the same with one different to the rest. Very last hate the way due to COVID they duck off there customers that don’t live near to visit like we just don’t matter.
Any albino should never have dark eyes as this clearly not correct

Reply from The Tropco
Amazing company
Amazing quality fish with every order all arrive alive. The staff in the office when they ring to arrange delivery are polite. Won’t order my fish any where else
I think this company are truly amazing…
I think this company are truly amazing they go beyond with there customer service. There website is packed full information and the ordering service is amazing and even the next call back service is truly amazing to be asked for your delivery is truly great and the delivery to the packaging and the courier service is truly amazing . A specially with the currently what the country is going through. So in closing and amazing company and well recommended.
Fantastic service
Fantastic service, fish arrived all packed and safe, with heat pads to keep the water the right temp.
4 great peacock gobys, will most definitely will be ordering again 👍😃
⭐️⭐️⭐️⭐️⭐️
Delivered to Scotland with no problems…
Delivered to Scotland with no problems at all. Fish very healthy and happy and are exactly as described. Will be using TropCo again.
Won’t deliver to mid-Scotland
Won’t deliver to mid-Scotland ( anything a mile north of Dundee), not listed on website. Blames this on the couriers, but there are other couriers happy to deliver to the whole of Scotland. Don’t claim UK delivery on your site when you can’t supply to the top 1/3 of the country.

Reply from The Tropco
Got my jumbo fire eel yesterday lovely marking
Lovely looking jumbo fire eel really
Stand out in my large oddball aquarium thanks you all at tropco
For quality fish Kenneth Lloyd
First class after sales team.
First class after sales team and very helpful.Would not go anywhere else if online shopping for fish,would highly recommend.Very happy,thankyou Tropco.
Wrong size fancy goldfish
Ordered 2 fancy goldfish, black moor, (10 to 12 cm) and calico ranchu (7 to 8cm).
Got a call as soon as I ordered to confirmed the delivery date and delivered them in 3 days which I was happy with.
However when I got them my black moor was 8cm and ranchu 6cm. I told them about the black moor since it was way too small and sent them picture. They refunded £5 but at that time I didn't realise my ranchu was also smaller than what it should be.
I think they mistakenly gave me smaller size
I received my tropical fish this…
I received my tropical fish this morning (very early) from this company and I have to say that I highly recommend them, I had to smile when I saw they came along with little heating packs to keep them warm whilst travelling, the fish are very colourful and very healthy, well well packaged as well, I'm very happy with the fish and now I'm going to get all my fish from here!! Very impressed. Thankyou trop.
New Customer, Brilliant Company!
Tropco are what many local aquariums should aspire to be like. Communication is brilliant, service is polite and helpful. The fish are honestly in a better state after travelling from Kent in a van, in comparison to the fish I've bought locally that haven't had to travel so far.
You guys clearly care very much about your fish, service, the environment and your customers. I am so thrilled with your service that I will be using you and only you guys from now on! Thanks so much, 10/10!

Reply from The Tropco
I want to assure people if they are…
I want to assure people if they are unsure about buying fish online. The quality of the fish is amazing, superb condition, the delivery was speedy and the staff very helpful. I wont have any doubts about getting more fish from the trop co

Reply from The Tropco
Tropco in my experiences with them are…
Tropco in my experiences with them are a fantastic company!! Great fish and will do anything to help you out! I bought 12 mixed community fish from them and on my own fault 5 died over night as there wasnt enough air in the water any way I sorted the problem with advice from tropco they phoned me to help and said on your next order we will give you a few extra fish. I expected a few guppies or cheaper fish bit I actually recieved the fish that had died in return. I am so happy with this it's great that a company has great customer services skills still and are helpful. Great company a🌟will be my regular fish supplier from now on.
Thanks guys especially Jack and Andy.
Sean Seaversion
Received fish from you most of fish had…
Received fish from you most of fish had white spot ive lost quiet alot of fish due to this my other fish were very healthy before I got fish from you and put in my tanks as I ordered alot of fish my molly died and swordfish and silver molly lost 4 pearls aswell and laods are covered in white spot thanks very much on all 3 of my tanks and my daughters tank aswell also had white spot now ive lost alot of fish so disappointed

Reply from The Tropco
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







