I am having problems with printing my e-ticket! The first print out missed off the details and so i had to change it from portrait to landscape. I then printed a second time to find that the flight in... See more
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AVOID LIKE THE PLAGUE A disgrace to the travel industry. After sales customer service is non existent. Always put any communications to them in email form and if you must use these con merchants al... See more
Its a big confusing. on Skyscanner- the fare showed at 57000 for London-Hyd (2Adults+1Infant) and then by the time I landed on Tripsta.in - the price shooted upto 60000 but then the final ticket amoun... See more
Company replied
Hello victims of Tripsta, is time to get together and stop tripsta and by association Skyscanner from stealing hard earned cash from honest working people!!! If you have been scammed and want to get... See more
1.6
Bad
4K reviews
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Saying transaction was declined yet…
Saying transaction was declined yet they have tried to take the money 3 times according to my bank. No booking number so it seemed it’s completely impossible to get in contact! TERRIBLE service!!!!
4 April 2018
Unprompted review
Hidden fees!! Charged 124,19 EUR extra
Hidden fees!!!
I was charged additional 124,19 EUR for nothing and with this, for the same ticket I found on other websites now I paid 200 EUR extra for nothing.
I want my refund!!!!!
3 April 2018
Unprompted review
Reply from Tripsta
Hello Olivera,
We are sorry that you are dissatisfied with your recent experience when using our site. In order to enhance the booking experience of our customers, we offer the possibility to select the preferred currency.
Since the booking has been processed through tripsta.co.uk, and because you have selected American dollars as the currency to be displayed, you were charged in USD. Please note that on each booking path the price and currency are displayed and can be checked prior to purchase.
We are sorry for any inconvenience caused.
The tripsta team
Tripsta ignored its customers
I hate Tripsta! I hate this site so much! I was thinking to get cheaper flight ticket to Malaysia, but what I got was a mess! I have paid the seat booking and I chose my seat! They didn't follow my preference and just book the seat randomly! What is your problem and you did not have any courage to call your customer back! Definitely hate your service! I called 6 times and emailed twice regarding this issue, and the ignored my call! Hate Tripsta and would not recommend this!
28 March 2018
Unprompted review
Reply from Tripsta
Dear Adibah,
We are sorry that this was your experience. This is not the kind of service that we pride ourselves on and will pass this on to the relevant department for review.
Sorry you have been having problems getting through. We would like to assure you that our customer team does not ignore customer`s calls, there can be that our lines can sometimes get very busy. After checking the written communication, we noticed that all emails were handled within 24hours.
Please note that our team aim to reply every email within 24-48 hours, depending on the workflow volume.
We are sorry once again for any inconvenience the whole situation caused you.
The tripsta team
Reply from Tripsta
Hello,
We love hearing from happy customers. Thank you so much for sharing your positive tripsta experience.
The tripsta team
Change of destination
Hi
Change of flights 6th of april
I booked for my wife flights from Moscow to cairo I tried to call 4 times couldn't get through I sent 2 request to change the return flight to one way flight to sharm on the same date using the form on the site but I received error 365 says undelivered and after I read the review I feel frustrated I can't get in touch and dont know what to do !!!
27 March 2018
Unprompted review
Reply from Tripsta
Dear Karim,
Sounds like you had a stressful situation and you definitely should have been able to speak to a customer service representative easily. Unfortunately, sometimes our lines can get very busy.
Upon checking your case, we have noticed that your request has already been handled via email. Should you need any further assistance, you can contact once again our customer support team or re-post here and we will be glad to assist you.
The tripsta team
Very confusing and unclear information…
Very confusing and unclear information regarding check-in. Where is the booking code? Reservation number not accepted by the airline.
27 March 2018
Unprompted review
Reply from Tripsta
Dear Al,
We regret to hear your feedback and that you are dissatisfied. We will pass your comments onto the relevant department.
The airline's reference code is always located in the e ticket sent upon booking completion next to the itinerary details.
The tripsta team
All ran smoothly
26 March 2018
Unprompted review
Reply from Tripsta
Hello Juan Pablo,
We're happy to hear you enjoyed your experience using tripsta.
Thank you,
The tripsta team
WORST BOOKING SITE EVER!!!
WORST BOOKING SITE EVER!!!! NEVER use Tripsta!!!! We booked a flight from Berlin to Jakarta, with only one transit in Amsterdam, months in advance, with KLM and GARUDA. On March 25th we came to the Berlin airport and learned that our trip has been changed to a KLM/ Qatar Air flight with 2 transits, first in Amsterdam, then in Doha, with an arrival time 4h later than what we had booked. Because of that we missed our connecting flight in Jakarta. Neither Qatar nor Garuda felt responsible and we had to book new tickets for the connecting flights and arrived 9hours later at our final destination. Everyone who travels with 2 small children will understand how straining this was. NEVER again Tripsta. I urge you all to read the many bad reviews out there on Tripsta and draw your own conclusion. We have had our Tripsta Experience!
26 March 2018
Unprompted review
Reply from Tripsta
Dear Andrea,
After checking your booking we noticed that there was a schedule change imposed by the airline company on 01/02. On the same day an email was sent to the email address registered informing accordingly and inviting you to contact us in order for us to take all necessary actions and proceed with the update of your tickets and find an alternative if you wish. However, we did not receive any reply from you.
Each airline company reserves the right to change their flight schedule or completely cancel routes at any given point. However, when doing so they must offer alternative means of transport or full refund to the passengers, for any unused flight component of the flight combination. Please note that tripsta has no influence over these decisions.
Since, you had neither approved or rejected the schedule change by the time you arrived at the airport seems that the airline companies re protected you with the closest alternatives available at that time.
We are really sorry for any inconvenience you and your family experienced.
The tripsta team
Couldn't get through BUT....
Couldn't get through to anyone on the phone to change wifes DOB 1988 instead of 1989!
***UPDATE***
However, contrary to many reviews, they responded to my email within a few hours and have corrected the details. For that I have decided to give them 4 stars! 👍
26 March 2018
Unprompted review
Reply from Tripsta
Hello,
That's excellent. Thank you for taking the time to share this.
The tripsta team
My experience with Tripsta
I book my flights with Tripsta on a frequent basis, and I very much appreciate the competitive prices they offer and high-quality service.
25 March 2018
Unprompted review
Reply from Tripsta
Hello,
Thank you for taking the time to review your experience with tripsta. We are very pleased to hear that you are happy with the service you received.
The tripsta team
They change the date settings around so…
They change the date settings around so you think you ve booked the wrong dates causing panic, professional team of con artists , stay clear
25 March 2018
Unprompted review
Reply from Tripsta
Dear Andre,
We regret to hear your feedback.
After checking your case, we noticed that upon booking completion you sent an email informing us that you have booked the wrong dates and that you were supposed to book for 8th of March. One hour late one of our representatives replied to your email confirming that you have booked for the 8th of March. However, you replied that the dates you booked were completely wrong and requested cancellation of your booking.
We have also checked your bookings history record and can confirm that the ticket was issued for the exact same dates the user selected during the online booking process.
The tripsta team
Change flight
Hi
I’m try to change my booking flight but the form doesn’t work..they said only latin or English caracter..
24 March 2018
Unprompted review
Reply from Tripsta
Dear Nicola,
After checking your booking. We noticed that you had successfully submitted 4 requests through our online contact form. One of our representaitves has already replied to your email providing you information regarding the amendment of your booking. Please check your Inbox.
Thank you,
The tripsta team
The company is running a huge SCAM
Tripsta doesn’t even deserve one star rating. They are that bad! I booked a return flight with them. The inward flight was ok however after three months they told me that my outward flight with Kuwait airlines had been cancelled. They said I could either get a refund or get an earlier or later flight. I opted for a refund which they said they’ll process within a week. It’s been over six weeks and I’m yet to receive my refund. Every time I call their premium number I’m told a different story (after of coarse staying on hold for at least half an hour). They say things like the airline has delayed refund, the refund will reach my account by end of this week, they will speak to their manager to see if I can get compensated for the premium number calls etc. etc. I get similar responses to my emails. Unfortunately i feel like I’ve fallen victim to the scam they are running probably for their own cash flow benefit. I wish I had read some of their reviews before booking my flights. I’ll never use their services again.
24 March 2018
Unprompted review
Reply from Tripsta
Dear Hadia,
We are sorry that you are dissatisfied with your recent experience when booking with us.
Each airline company reserves the right to change their flight schedule or completely cancel routes at any given point. However, when doing so they must offer alternative means of transport or full refund to the passengers for any unused flight component of the flight combination.
Please note that tripsta has no influence over these decisions.
However, our customer support team has already started the procedure with the airline in order to obtain a refund. The amount has to be claimed from the airline company via BSP link (this is the global interface for travel agents and airlines to access the IATA Billing and Settlement Plan).
Exceptional refund requests like this one, might need up to 2-3 months before they are concluded by the corresponding airline company, depending on the complexity of each case and the airline company’s workload volume.
Nevertheless, as soon as our customer representative team will receive the reply, they will inform accordingly.
We are sorry if this has caused any inconvenience.
The tripsta team
Dreadful company - Awful customer service
I have honestly never come across such an awful company in all the time I've been booking holidays/flights. I booked a flight to Dubai with them and two months after, they told me one of the flights had been cancelled by the airline (Emirates) and I could have my money back or change flight to a night one. I opted for a refund and booked another flight. 11 weeks later, I have emailed and emailed asking for my refund, and all I get is a standard response, putting the blame on Emirates for not repaying them the money. I rang, and when I eventually got through, the man promised to ring me back within 24 hours, but didn't. I emailed Emirates and rang them after 8 weeks, but they also just replied, saying contact Tripsta. It's almost been 3 months, and I've almost given up hope of seeing the £400! Never would I use this company again.
23 March 2018
Unprompted review
Reply from Tripsta
Dear Eva,
Each airline company reserves the right to change their flight schedule or completely cancel routes at any given point. However, when doing so they must offer alternative means of transport or full refund to the passengers, for any unused flight component of the flight combination. Please note that tripsta has no influence over these decisions.
After checking with the airline company, we were informed that full refund had to be claimed from the airline company via BSP link (this is the global interface for travel agents and airlines to access the IATA Billing and Settlement Plan). Our agency has made the request.
Exceptional refund requests like this one, might need up to 1-3 months before they are concluded by the corresponding airline company, depending on the complexity of each case and the airline company’s workload volume.
Unfortunately, till now we have not received the final reply from the airline company. Out team is closely monitoring your request, as soon as we have any updates they will contact you to inform accordingly.
We are sorry for any frustration caused.
Thank you for your understanding.
The tripsta team
Lack of Customer Service
The flight we booked for Air France was cancelled due to an industrial strike. I tried calling Tripsta multiple times but no one ever responded. In the end, Air France was able to re-book my flight for the day after at no cost because they knew how unreliable travel agencies are. The lack of customer service at Tripsta is unbelievable, especially during dire situations. Beware and never book from them! Always book from the airline's direct site! That small amount of money that you're saving is NOT worth it.
23 March 2018
Unprompted review
Reply from Tripsta
Dear Stephanie,
We are sorry you had trouble getting through to us. However, we are glad to hear that you were able to reissue your tickets for the new flights directly with the ariline company.
We are sorry for any inconvenience caused.
The tripsta team
Totally useless
Totally useless! Initially filled in contact form about changing my booking date and got a quick reply clearly stating the cost which was great. Then I rang the number provided with he email to pay the cost- was on hold for forever with a automated voice repeating same rubbish over and over again. No one answered after trying on multiple different days. I have responded to the email 3 times asking them what is going on, why don’t they answer the phone and provided them with my phone number to call me for payment-no response 3 days later. Shocking customer service and of course they make a small fortune by keeping you on hold for hours. You’d nearly swear they do it on purpose!
21 March 2018
Unprompted review
Reply from Tripsta
Dear Eimear,
We are sorry to hear your feedback and that you are dissatisfied.
After checking your booking, we noticed that our team was trying to reach you at the phone number provided but with no success. An email has been sent to you informing you accordingly. Please check your Inbox.
Looking forward to your reply.
The tripsta team
Incorrect Currency at the time of booking/Payment, best way to cheat customer. Wont be using Tripsta ever again
At the time of searching in Skyscanner, tripsta showed me price of 413 in Euro.A the time of booking they changed it to 413 Pound.I ended up paying it by mistake.
Waiting for response from Tripsta.
Even today, same flight is still cheaper than what i paid for the same flight via Tripsta, because of Pound Euro Coverversion.
21 March 2018
Unprompted review
Reply from Tripsta
Dear Jaykumar,
Your booking was completed though tripsta.co.uk where all prices and charged are in GBP.
If you wish to be charged in Euro, you may complete your bookings through one of our European websites, for example tripsta.net.
After checking your booking, we noticed that one of our representatives has sent you an email clarifying this case for you.
We are sorry for any inconvenience caused.
The tripsta team
This customer service in 2018?!
The company managed to make a typo in my last name, the incompetence goes as far as not being able to copy and paste the passenger name correctly into the ticket. Now I have a ticket with a syllable missing in my last name.
Written an email to amend the ticket name as the phone service advised, had to wait 4 days for a reply, just to learn that they can't help, even though it was totally an incompetent mistake on their part. I might contact my lawyer if I don't get this changed soon.
On top of everything, their phone service is horrible. It takes 5 minutes to listen to the menus, entering the Booking code is unnecessarily difficult, and now I'm on hold for 15 minutes now.
I am outraged.
21 March 2018
Unprompted review
Reply from Tripsta
Dear Jonas,
Once a user selects the preferred flight combination, registers the passenger names, billing information and payment details, the booking is completed and a confirmation email is sent to the customer automatically. Then, the tickets will be issued and sent to the customer.
Please note that manual work is not involved into this process, hence all tickets are issued with the details that the user registers during the booking process.
The name change procedure may seem like a relatively simple admin task but whether they are possible or not is always subject to the approval of each individual airline.
After checking your booking we noticed that you have already been in touch with our customer support team regarding your request.
We are sorry for any inconvenience caused.
The tripsta team
was just on call for 40 mins
was just on call for 40 mins! no one picked except an operator took the details and said she will pass on the information. then again i had to wait.
now i have to change the flight details but with no response.
i am ready to cancel my booking as i am not happy with it.
i will remove this review if they return my call in 1 hr.
21 March 2018
Unprompted review
Reply from Tripsta
Dear Shankar,
We are sorry to hear that you had to wait on the line more than expected.
After checking your case we noticed that all information regarding the amendment you wanted to change was provided via email. However, you decided to cancel you booking.
Hope that everything is sorted out for you know.
The tripsta team
Worst of worst, change your flight at last minute, never returned your email.
The international trip, from Australia to China. I booked online for my wife in December 2017 and I received an email last week says the flight has been rescheduled, which means my wife has to wait in the airport for 10 hours. The email says we need to reply within 24 hours. I replied and since then no response, no calls. Worst service I have never experienced, just hanging you there. If you wanna wait in the airport for 10 hours for no reason. Then please choose Tripsta :( I should rate them as negative 5:(
20 March 2018
Unprompted review
Reply from Tripsta
Dear David,
We regret to hear that you are dissatisfied.
After checking your booking, we can confirm that we haven't received any email or phone call from you in regards to the schedule change.
Did you submit your request through our online contact form?
Please keep in mind that if you reply to one of our no-reply email addresses we cannot receive your request.
We are sorry for any inconvenience your wife might experienced.
The tripsta team
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