TripShock Reviews 1,067

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I love booking through Tripshock.com. It shows upfront pricing, all the information I need going in on the activity, and after purchasing, sends me even more information to make check in successful. T... See more

Rated 5 out of 5 stars

I was the designated activity planner for a trip to Destin for my big friend group. Naturally, a pontoon day at Crab Island was on everyone's list. I really like how TripShock had the filters so I cou... See more

Rated 5 out of 5 stars

Excellent customer service experience and amazing way to find fun activities when visiting a new place. We really enjoyed our dolphin tour and paddle boarding lessons we booked with them and will be s... See more

Rated 5 out of 5 stars

I have used Trip Shock as a seller for three companies and as a trip purchaser countless times. I have had only amazing experiences on both ends. Customer service is quick and pleasant. Easy interface... See more

Company details

  1. Travel Agency

Written by the company

This website allows you to book activities and tours online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent

Booking online was very easy. We had no issues at all and it was cheaper than booking straight from vendor.

26 October 2016
Unprompted review
Rated 5 out of 5 stars

Great service

The customer service I received was great. I changed my reservation after making it, and when I noticed I was charged for an extra person (4 instead of 3) I called back and received a new confirmation and adjusted price before I was even off the phone. Super helpful through the whole process. Would definitely use again.

23 October 2016
Unprompted review
Rated 1 out of 5 stars

bait and switch

Why book and confirm my reservation if no space was available? I now have to call back to get a refund. And change my plans for the entire day.

20 October 2016
Unprompted review
TripShock logo

Reply from TripShock

Suzanne,

I'm sorry to hear that your confirmed booking could not be fulfilled. If the alternate time doesn't work, we'll get you a full refund. We are not in the business of 'bait and switch' and we want you to know that it wasn't our intention to push a time you don't want. We apologize for the inconvenience and thank you for using Tripshock.

Regards,
Greg

Rated 5 out of 5 stars

Helpful customer service

We are traveling with 4 generations raging in age from 7 to 77. I asked several questions that would be of importance for the varied ages. The rep was patient and kind and even said call back if you have any more questions. The price was great with discounts for seniors and young children. Entertaining 7 people for an afternoon at such a reasonable rate is a treat! Thank you.

20 October 2016
Unprompted review
Rated 5 out of 5 stars

Best dolphin watch ever

Crew were friendly, fed seagulls out of your hand. We were told this is not typical but we saw at least 20 plus Dolphins before we left the harbor and after a half hour. The captain to a vote to see if we should stay or go out. Most voted to go out. So he did didn't see any more. Couldn't be any more pleased with your site and the boat thanks john

20 October 2016
Unprompted review
Rated 5 out of 5 stars

Perfect ending to a beautiful day!!

We had a great time. Crew was super friendly and courteous!! Sunset tour was beautiful!! Seen a few dolphins!! We will definitely recommend this to friends and family!!! Once again thank you for an awesome time!!

19 October 2016
Unprompted review
Rated 1 out of 5 stars

Modern day pirates!

Called to book tour with Honey Island Swamp Tours. They booked us with Cajun Encounters wich was 20 min from our desired location. Luckily the wonderful people at Cajun Encounters held the boat until we arrived. Very stressful situation on an otherwise relaxing vacation with my son. Guy at Honey Island says they do this all the time. Someone is getting paid behind the scenes to divert biz to Honey Island''s competition.

14 October 2016
Unprompted review
TripShock logo

Reply from TripShock

Ted,

I'm sorry to hear about your experience and we are sorry for any inconvenience. If you called us to book a Honey Island swamp tour, I'm sure we did exactly that. There are multiple tour providers that run Honey Island tours and we book exclusively for Cajun Encounters. Unless you specifically ask for a certain tour provider, we will not take that in account when making arrangements. Thank you again for taking the time to write you review and sorry again for the inconvenience.

Regards,
TripShock Team

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