This is our sixth Tripmaster trip. We have had consistently great experiences. There's never been any issues with flights or hotels. The variety of hotel and air options makes booking incredibly flexi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tripmasters was easy to use and helped us book an incredible vacation! The website was easy to navigate and easy to change hotels, destinations, etc. Pricing was also excellent! It’s our second Europe... See more
Company replied
This is our second Tripmaster planned and experienced vacation. Everything went extremely well. Not one single issue. 100% perfect. Highly recommend this outfit especially for more exotic destinations... See more
Company replied
I always leave my traveling plan in Tripmasters hand, that is how much I trust the company, and I started many years ago, twice a year, mostly traveling outside the USA. I only need to give it the tim... See more
Company replied
Company details
About Tripmasters
Written by the company
Since 1984, Tripmasters has been a leading online travel agency, offering flexible, affordable, and convenient travel solutions. Whether you're planning a European adventure, a South American tour, a romantic getaway, or a luxury escape, our user-friendly online platform ensures an efficient booking experience.
By leveraging cutting-edge technology and deep industry expertise, Tripmasters ensures a hassle-free booking experience while offering exceptional value. Their extensive network of trusted travel partners and curated quality hotels enables them to deliver high-quality accommodations, convenient flight options, and thoughtfully selected experiences tailored to individual preferences.
With an extensive selection of Europe travel packages, you can visit iconic cities and hidden gems in countries such as Italy, France, Greece, and Germany, to name a few. If you dream of an adventure in Central America, the Costa Rica Guided tours deliver immersive experiences in richly diverse landscapes. For travelers eager to discover Asia and South Pacific, Tripmasters provides exciting options in Japan, Thailand, China, Indonesia, India, Australia, and New Zealand, offering cultural experiences and historic sites. The Caribbean and Mexico are also popular choices with packages to Jamaica, the Dominican Republic and Mexico’s sun-kissed resorts. Start your journey today and experience the world your way with Tripmasters!
Our Mission and Values
Written by the company
- Our Mission:
- We're here to create customers who love us, so much so they keep coming back and tell everyone they know. This success empowers us to support our team and make a real difference for others.
- Our Values:
- • Continuous Improvement: We believe in constantly enhancing our products and services. • Integrity: We are honest in all our dealings with customers, employees, and partners. • Purpose-Driven: We believe our business has a higher calling than just profit. • Employee Well-being: We invest our success back into our team, continuously improving their lives. • Global Impact: We are committed to increasing our contributions to UNICEF and Children Incorporated, supporting children in disadvantaged communities worldwide.
Why Tripmasters?
Benefits
Expertly Crafted Multi-Destination Itineraries
You're in control of creating a multi-destination itinerary. Many flights, hotels, and transportation options are available to choose from.
Fast, Flexible & Easy Online Booking
Our online booking platform makes it easy to find and book your dream vacation in just a few clicks. With flexible payment options you can book with confidence.
Great Deals and Prices
Get the best value for your money with our competitive prices and exclusive deals on a variety of travel packages.
Dedicated Customer Service team
Our dedicated customer service team is available to assist you with any questions or concerns you may have before, during, and after your trip. 7 Days a Week from 8 AM to Midnight ET.
Contact info
8730 Georgia Ave Suite 600B, 20910, Silver Spring, United States
- 1-202-349-7579
- tripmasters.com
Private Affordable Stress Free Trips
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outdated Hotel Photos
We have used Tripmasters for over 20 trips and still are impressed with almost everything. Our last trip to Scotland and Amsterdam was wonderful. The only complaint was the hotel in Inverness Scotland, The Premiere River Inn. The pictures on Tripmasters website were a bit deceiving. When we arrived at the hotel we were surprised on the over all appearance. The outside of the hotel was dirty and the lobby was cluttered and messy. The room was fine, a little old, but fine. The breakfast area felt congested and grimy. Other guests were eating in pajamas and bare feet. This hotel definitely needs updated photos!
20 April 2026
Reply from Tripmasters
Dear Deborah,
Thank you very much for your continued trust in Tripmasters and for sharing feedback from your recent trip.
We’re delighted to hear that, overall, your experience was wonderful and that you’ve enjoyed so many trips with us over the years.
We’re sorry to hear that the hotel in Inverness did not fully meet your expectations upon arrival. We appreciate you taking the time to share these detailed observations, as feedback like this is important in helping us evaluate the properties we offer. Please rest assured that your input will be shared with the relevant teams for review.
We truly value your loyalty over more than 20 trips and look forward to continuing to plan many more enjoyable journeys for you in the future.
Sincerely,
TripMasters Inc.
Great Experience Overall
I had a great experience from start to finish. The booking process was smooth and easy to navigate, and everything was well-organized. Communication was clear, and all details were handled professionally. The trip itself met my expectations, and I felt confident throughout the entire process. Overall, I’m very satisfied and happy with the service and would definitely use them again.
3 April 2026
Reply from Tripmasters
Dear Joy,
Thank you very much for taking the time to share your feedback. We’re glad to hear that you had a great experience from start to finish and that the booking process was smooth and easy to navigate.
It’s especially rewarding to know that you felt confident throughout the planning process and that the trip met your expectations. Providing clear communication and well-organized travel experiences is very important to us, so your comments are greatly appreciated.
We look forward to helping you plan your next trip and continuing to provide you with great service in the future.
Warm regards,
TripMasters Inc.
I have been booking trip packages with…
I have been booking trip packages with Tripmasters for the last 10 yesrs and I am always deeply satisfied with its professionalism, accuracy and outstanding support throughout each trip.
15 April 2026
Reply from Tripmasters
Dear Blanca,
Thank you so much for your kind words and for being a loyal customer over the past 10 years. We truly appreciate your continued trust in Tripmasters.
We’re delighted to hear that you’ve consistently had positive experiences with our professionalism, accuracy, and support throughout your trips. Feedback like yours means a great deal to our team and motivates us to keep maintaining high standards for every traveler.
We look forward to helping you plan many more memorable journeys in the future.
Sincerely,
TripMasters Inc.
Tripmasters was great
Tripmasters was great with hotel/ apartment selections, inter city train travel, and personal communications. They were so helpful when we had to cancel our reservations in October. They easily and promptly handled the refunds. We rebooked for April and had a great experience. The website was very helpful with making choices based on their favorites. My only suggestion is to have selection criteria for activities easier to browse options.
18 April 2026
Reply from Tripmasters
Dear R & L,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you had a great experience with your hotel selections, train travel, and our support team, especially during your cancellation and rebooking process.
It means a lot to know that you found our website helpful in planning your trip, and we truly appreciate your continued trust in us.
Thank you as well for your suggestion regarding activity selection. We value your input and will certainly take it into consideration as we continue to improve our platform.
We look forward to helping you plan many more wonderful trips in the future.
Warm regards,
TripMasters Inc.
Ease of use.
14 April 2026
Reply from Tripmasters
Dear Jeffrey,
Thank you! We’re pleased to know you had a smooth and easy experience with us.
Best regards,
TripMasters Inc.
Reply from Tripmasters
Dear Todd,
We truly appreciate your feedback and are glad to hear you enjoyed the value, flexibility, and customer support. Thank you for choosing us!
Best regards,
TripMasters Inc.
Great Site
Used tripmasters a few times to book trips with no problems. Always my first go to when planning. Hotels are always good in good vicinities. Support is always available with booking.
13 April 2026
Reply from Tripmasters
Dear Caroline,
Thank you so much for your kind feedback and for choosing us time and again. We’re delighted to hear that we’ve become your first choice when planning your trips.
It’s great to know that you’ve been happy with our hotel selections and their locations, as well as the support provided throughout your bookings. Your continued trust means a great deal to us.
We look forward to helping you plan many more wonderful trips in the future.
Kind regards,
TripMasters Inc.
Pleased again
I have used Tripmasters a couple of times before and each time I was pleased with their service. I will use them again and recommend them to friends and family. As long as they do a good job I will continue to use them.
14 April 2026
Reply from Tripmasters
Hi Gwen!
Thank you so much for your continued trust and kind words. We’re delighted to hear that you’ve been pleased with our service each time you’ve traveled with us.
Your loyalty truly means a lot, and we greatly appreciate your willingness to recommend us to your friends and family. We look forward to helping you plan many more memorable trips in the future.
Kind regards,
TripMasters Inc.
Zero Support in a Medical Crisis – Avoid Tripmasters
I am writing this to warn anyone considering booking with Tripmasters. If everything goes perfectly, you might be fine, but the moment a life-threatening emergency happens, you are completely on your own.
My father was recently hospitalized while on a Tripmasters itinerary in Peru. As his designated **emergency contact**, I expected—at the very least—a notification or a check-in regarding his status and the logistics of his remaining trip.
**The Reality:**
* **Zero Communication:** Tripmasters never reached out to me. I had to find out about his hospitalization through other channels.
* **Negligence:** Despite having my contact information on file for exactly this reason, they failed to initiate any support or coordination.
* **Safety Concerns:** When you are in a foreign country, you rely on your travel agency to have your back. Tripmasters proved that they view their travelers as nothing more than a booking number.
It is terrifying to have a loved one in a hospital thousands of miles away and realize the company they paid to manage their travel has effectively vanished. Their lack of professional responsibility and basic human decency is appalling.
**Do not trust this company with your safety or the safety of your family.** If you value peace of mind, book elsewhere.
15 April 2026
Unprompted review
Reply from Tripmasters
Dear Diana,
We are truly sorry to hear about this situation and sincerely hope your father is now safe and on the road to recovery. We understand how distressing it can be to have a loved one facing a medical emergency while abroad.
We would like to gently clarify that while we coordinate travel arrangements, our trips are independent (not guided tours), and we are not directly involved in medical care or hospital communications when situations like this arise. In these circumstances, the attending medical team and hospital are typically responsible for communicating directly with the patient and any authorized emergency contacts. Additionally, privacy regulations often limit the information that can be shared with third parties, including designated contacts, without direct authorization from the traveler or medical providers.
When we are made aware of an emergency, our team does everything possible to assist with travel-related adjustments, such as changes to flights, accommodations, or ongoing itinerary support. Had we received a request or authorization from your father to communicate with a family member, our team would have gladly done so. However, without direct authorization, we are unable to share information with others.
We thank you for your understanding and truly wish your father a full and speedy recovery.
Kind regards,
TripMasters Inc.
One stop shop for my entire trip…
One stop shop for my entire trip planning and booking. Have used this before and will use it again!
3 April 2026
Reply from Tripmasters
Dear Achuta,
Thank you for your kind words! We’re so glad we could make your trip planning and booking easy and convenient.
It means a lot to have your continued trust, and we look forward to helping you plan your next trip!
Best regards,
TripMasters Inc.
Being in Japan
Being in Japan. Totally different environment. The people we interact with were extremely great. Went above and beyond to help us. Shopping was awesome. Good prices
2 April 2026
Reply from Tripmasters
Hi Mark!
Thank you so much for sharing your experience! We’re delighted to hear how much you enjoyed your time in Japan.
We’re also glad you had a great time exploring the shopping scene and found such good value along the way.
We hope to have the pleasure of helping you plan another trip in the future!
Best regards,
TripMasters Inc.
always an integral part of our vacation planning
we always have a great experience with Trip Advisors. Highly recommend.
16 April 2026
Reply from Tripmasters
Dear Wilbur,
Thank you for your kind words! We’re honored to be an integral part of your vacation planning and thrilled to hear you consistently have great experiences.
We truly appreciate your recommendation and look forward to helping you plan many more memorable trips!
Best regards,
TripMasters Inc.
I have booked with tripmaster 3 times…
I have booked with tripmaster 3 times and everytime everything goes very smoothly. I would recommend highly for anyone looking for a stress free booking and traveling.
9 April 2026
Reply from Tripmasters
Hi Karen!
Thank you for your continued trust in us! We’re so glad to hear that each of your trips has gone smoothly; that’s exactly the experience we aim to provide.
We truly appreciate your recommendation and look forward to helping you plan many more stress-free journeys!
Kind regards,
TripMasters Inc.
Reply from Tripmasters
Dear Andrew,
Thank you for your kind words! We’re so glad you had a great experience and enjoyed the hotel. We hope to help you plan another wonderful trip soon!
Best regards,
TripMasters Inc.
Made booking and traveling seamless!!
Made booking and traveling seamless!!! So impressed with hotels and transport that was booked for us at well! Highly recommend
7 April 2026
Reply from Tripmasters
Dear Michael,
Thank you for your wonderful feedback! We’re so happy to hear that your booking and travel experience felt seamless; that’s exactly what we strive for.
We truly appreciate your recommendation and look forward to helping you plan another smooth and memorable trip soon!
Sincerely,
TripMasters Inc.
5 star travel company
Great accommodations. Awesome choice of tours. Fantastic customer service and great options for traveling different countries.
15 April 2026
Reply from Tripmasters
Dear Donna,
Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed the accommodations, tour selections, and the variety of travel options we offer.
It’s especially rewarding to know our customer service made a great impression. We truly appreciate your support and look forward to helping you explore even more destinations in the future!
Sincerely,
TripMasters Inc.
Dream trip made easy and affordable …
I was thrilled to discover that I could book everything I needed in one go, eliminating the hassle of separate bookings and extra charges. I was able to book my flights, hotel, connecting flights, and attractions all at once. I could conveniently split the payments, and I had an incredible time. Even when I was concerned about missing a flight, I was able to easily call for assistance. I traveled to Tokyo, Bangkok, and Phuket, exploring the gaming and anime district, taking cooking classes, and even island hopping. I’ll definitely be using this site more in the future.
28 February 2026
Reply from Tripmasters
Hi Raven!
Thank you so much for sharing your experience! We’re delighted to hear that booking your entire trip in one place made everything easier and more affordable for you. It sounds like you had an amazing adventure exploring Tokyo, Bangkok, and Phuket. What an incredible itinerary!
We’re especially glad our support team could assist you when you needed it, giving you peace of mind along the way. It means a lot to know you’ll be using our service again, and we can’t wait to help you plan your next journey!
Warm regards,
TripMasters Inc.
Such an incredible experience great…
Such an incredible experience great people very knowledgeable very helpful especially Sydney so grateful for her! Great price and incredible vacation. So appreciate y’all’s integrity, knowledge and heart.
1 April 2026
Reply from Tripmasters
Dear Donna,
Thank you for your kind feedback! We’re delighted to hear you had such an incredible experience and that our team could support you throughout your trip. We truly appreciate your trust and look forward to assisting you again.
Warm regards,
TripMasters Inc.
Great experience
Rebecca assisted me very well in my planning the trip. It made the trip went smoothly.
6 April 2026
Reply from Tripmasters
Hi Diana!
Thank you for your feedback. We’re delighted to know that our team was able to assist you and ensure a seamless travel experience.
We look forward to helping you plan your next adventure.
Kind regards,
TripMasters Inc.
Reply from Tripmasters
Dear Kinuyo,
Thank you for your feedback! We’re so glad to hear that the map feature in our app was helpful for you. We appreciate you taking the time to share your experience and hope to assist you again on your next trip!
Best regards,
TripMasters Inc.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.