I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
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See what reviewers are saying
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
My experience with Triple A has been nothing shot of blissful. These guys treat their customers like their very own family, responding to all my request in the most polite of manners. They clear my c... See more
Company replied
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system. T... See more
Company replied
Company details
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else
Refunds limit
There is a limit of 4 emails with codes for refunds every 30-40 mins.
So if you have more than 20 refunds like me it will take eternity to make all the refunds.
Its just an API limit of the service.
How do they tested it before going live - I don't know.
1 May 2026
Reply from Triple-A
Hi Ivan,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
We really appreciate your feedback. It means a lot to us that you're happy with the service
I never do review but Triple-A need one
I never do review but Triple-A need one
Nothing to say but insanely fast and on point!
Thanks
30 April 2026
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else
You might find many features elsewhere
You might find many features elsewhere, but slow payouts and hidden fees can make them hard to use. #Echomine's. Built around a solid plan and good timing, making the outcomes very consistent for everyone.
30 April 2026
Unprompted review
took my money when paying for merchant
took my money when paying for merchant, payment confirmed, they said there was an error, no info provided, nobody contacted or reached out. no way to get in touch with them
27 April 2026
Unprompted review
Reply from Triple-A
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Run by fraudster!
Run by fraudster!
Be carful before making any payments to your beneficiary, if you using this rubbish company as a gateway, they will withhold your payment without any reason or response!
25 April 2026
Unprompted review
Reply from Triple-A
Dear Gabi,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Fraudster
Fraudster, stay away!
They take your money, and wont refund it as and ask for some many documents including ID verification.
20 April 2026
Unprompted review
Reply from Triple-A
Dear Azra,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Banned over a few cents – Terrible support
I have used Triple-A many times without any issues, but my recent experience was a total nightmare. Due to a small calculation error, I sent a payment that was short by just a few cents. I immediately contacted support, offering to pay the difference or requesting a refund so I could redo the transaction correctly. Instead of helping, they chose to permanently block my account, citing "regulatory requirements." It’s ridiculous to treat a loyal customer like a criminal over a tiny human error. Their support team is useless and only replies with automated templates. Avoid this service if you want a provider that actually values its users.
22 April 2026
Unprompted review
Reply from Triple-A
Dear Johannesburg,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Scam
Scam! They got my transaction, now not refunding it due to undisclosed kyc check for their buying stuff through their gateway.
Be aware guys.
20 April 2026
Unprompted review
Reply from Triple-A
Dear David,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Trustwallet marked them as SCAM
Trustwallet marked them as SCAM
I made a transaction unfortunate through their crypto payment gateway, they hold my funds now and not replying to my emails.
Most of the 5star reviews here are fake.
20 April 2026
Unprompted review
Reply from Triple-A
Dear Naji,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Disabling crypto payments for nothing
Disabling crypto payments for nothing, i pay 2dollar, didnt even get it back, and the payment was declined, so didnt recieve the product either.
16 April 2026
Unprompted review
Reply from Triple-A
Dear Saulius,
We’re sorry to hear about your experience and understand how frustrating this must be.
Our team will be in touch with you regarding your refund.
We appreciate your patience and look forward to helping resolve this matter.
Coins were sent via BEP20 instead of…
Coins were sent via BEP20 instead of Polygon (MATIC), both being EVM networks.
I sent $5,000 and, when I contacted support, they wanted to charge me 20% ($1,000) to resend my funds on the Ethereum (EVM) network.
This is not something reasonable, but rather a way to monetize a mistake, since there are no alternatives.
As a business owner, I immediately canceled the integration with the company.
Ticket #106249
11 April 2026
Unprompted review
Reply from Triple-A
Hi Rei dos Coins
We're sorry to hear about your experience and understand how frustrating this must be.
Our team has been in touch with you regarding your refund. You may find our dedicated FAQ page for further reference on the supported networks: https://support.triple-a.io/knowledge/what-networks-does-triple-a-support
We appreciate your patience and look forward to helping resolve this matter.
scam payment
I sent 85.84 USDT via Polygon network through Trust Wallet using TripleA, but the payment was not processed correctly and showed an error.
The transaction was successfully completed on-chain (TXID available), but the payment was not reflected in my order.
I contacted both G2G and TripleA support, but both sides have been completely unresponsive and ignoring the issue for an entire day with no consistent update.
Very poor customer support and payment handling experience.
10 April 2026
Unprompted review
Reply from Triple-A
Hi nauruto danaka
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Scammer!
Scammer!
Be aware. They took my crypto payment and then refused to process the refund unless I completed undisclosed KYC checks. Bunch of scammer!
6 April 2026
Unprompted review
Reply from Triple-A
Hi Mytube Home
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
My experience with Triple A has been…
My experience with Triple A has been nothing shot of blissful. These guys treat their customers like their very own family, responding to all my request in the most polite of manners.
They clear my confusion and refunded my “derail funds” before 5 working days, isn’t that exceptional?
31 March 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Fraud!
Fraud!
I was unknowingly directed to use your payment gateway while purchasing an item on z2u.com. My payment has now been withheld, and you are demanding KYC verification.
There was no mention whatsoever on the payment page that KYC or ID verification would be required after the transaction. I only discovered this after the payment was made.
I am requesting an immediate refund of the full amount back to the original payment method/address used. However, you are refusing the refund unless I upload my ID and complete verification.
My payment reference is: CRQ-394669-PMT
Please be ware!
30 March 2026
Unprompted review
Reply from Triple-A
Hi Dan
Your transaction CRQ-394669-PMT could not be processed at this time.
Our team has been in touch with you regarding your refund and is happy to assist in completing the process.
We appreciate your patience and look forward to helping resolve this matter.
My transaction has been held by this…
My transaction has been held by this company, and I have not yet received a response to my emails about when I will receive my money back.
30 March 2026
Unprompted review
Reply from Triple-A
Hi Mostafa
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
I made a wrong transaction and needed a…
I made a wrong transaction and needed a refund. They were 100% honest and gave me my money back. Thank you God! And thank you triple-a!
26 March 2026
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
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