Kiwi.com Reviews 

Customer service doesn't exist, very unhelpful, hidden policies, lost around 1k gbp with them.

DON'T TAKE TİCKETS FROM "kiwi.com"❌❌❌!!!!!!No mail adress for comunication, no customer's help, no phone number. They canceled 2 flights to Dubai because of war. NO MONEY BACK, NO EXPLAINE, NOTHING!!!

Absolutely rabbish company. They took your money but don't help for anything else after. Avoid it's pure rabbish !!!!

AWFUL!!!! I made an airline reservation for myself and partner. Kiwi issued only one ticket. It took 2 days, 29 e-mails, 16 app messages and 4 phone calls (3, I was hung up on, on the 4th I was told I only purchased one ticket even though I had received "confirmation" of two.
Kiwi kept sending the wrong PNR for my partner's ticket, and refused to send the E-ticket number. It took two days to resolve, which ate into time we had with my father-in-law who is dying of mesothelioma.
Deplorable business practice.

*BEWARE: (kiwi.com) is a SCAM! Lost nearly USD 500*

Review:
"I'm writing this review to warn others about my terrible experience with (kiwi.com) They cheated me out of nearly USD 500 and their customer service is non-existent. I booked a flight with them and they didn't provide the service I paid for. When I tried to contact them, they didn't respond.

DO NOT TRUST (kiwi.com)! They'll take your money and disappear.

"Cheap flights" true, but this can end up being really expensive because they conveniently disappear behind a useless chatbot if irregularity appears. They don't take any responsibility in case of cancelations. And if you are rightfully entitled to a refund due to cancelled flight, they only offer you "credits" - Credits to an agency that I will never consider using ever again.

Every time when I was just about to pay for my ticket , suddenly new window pop up informing me that price has changed ( £34 to be exact ).
Did contact customer support only to discover that each time I reply to an agent , new person is writing back , completely ignoring everything I wrote before.
They try to blame skyscanner but I was buying that ticket directly via their website.
On top of that , before all that dodgy practice , they gave me 5 euro code ( I am.based in UK and I was paying using £ ) for my next purchase - later one agent told me that I can use only on Lastminute.com ( WTF ) !?
Next agent said something opposite but...there is no such option as using this code.
I regret using this platform , never again , pure scam

AWFUL EXPERIENCE - I would not advise using this travel agency, I booked my ticket and didn’t receive any confirmation of my ticket, I contacted the team via email and their phone number only to be put in touch with virtual (AI) agents. This platform has caused me huge amounts of stress, I am still waiting for a response from an actual human who can process my refund.

Was just about to book the flights I had found on Skyscanner - all details entered when a message flashed up to say that the price had gone up by £23.99, they weren't happy about it, but airlines often put their prices up, nothing they could do etc - surely not at the very second I was about to book??

Got my daughter to try to book them on another device - no message this time and the flights went through at the original price.

Highly suspicious - I bet that £23.99 was going to go straight to Kiwi and had nothing to do with the airline.

They came up as the cheapest on Skyscanner. It turns out that’s because they’re the only company who don’t include the taxes so at check in I had to pay an additional 25%

Avoid this Company,as you can see over 300 very bad experiences they don’t bother to answer you by a human it’s all ai there is no even a phone number .

I booked my tickets to kiwi.com but I cancelled it 15 days before the flights. I ask for refund but no reply from them. Stay away from kiwi.com. poor customer service.

Absolutely disgusting they are refusing to give us a refund after our flight was cancelled 😡

Ich bin extrem unzufrieden mit Kiwi.com. Die Firma hat sich nicht an die gebuchte Ticket- und Reisezeit gehalten. Statt der geplanten Verbindung wurde mir plötzlich eine Route mit 33 Stunden Zwischenstopp aufgezwungen – das ist absolut inakzeptabel und unzumutbar.

Das Schlimmste daran:
Es gab keinerlei Störung, kein Wetterproblem, keinen Streik und keinen triftigen Grund für diese massive Änderung. Trotzdem wurde mein Flug einfach so geändert, ohne mir eine echte Alternative anzubieten.

Ich habe für eine normale Reisezeit bezahlt und nicht für einen 33-Stunden-Aufenthalt irgendwo auf der Welt. Kiwi hat damit meine Reiseplanung komplett ruiniert.

Der Kundenservice war ebenfalls keine Hilfe – nur Standardantworten, keine echte Lösung und keine Verantwortung für den Fehler.

Ich kann Kiwi.com auf keinen Fall empfehlen. Wer hier bucht, geht ein großes Risiko ein, dass Flugzeiten nicht eingehalten werden und man am Ende stundenlang oder sogar tagelang irgendwo feststeckt.

❌ Nie wieder Kiwi.com.
I am extremely unhappy with Kiwi.com. They did not respect the ticketed travel time I originally booked. Instead of the normal connection, they forced me onto a route with a 33-hour layover, which is completely unacceptable.

The worst part is that there was no disruption, no bad weather, no strike, and no valid reason for this change. The flight was simply modified, even though I paid for a reasonable and normal travel schedule.

I did not book a trip that includes sitting in an airport or another city for 33 hours. This completely ruined my travel plans.

Customer service was also useless — only generic replies, no real help, and no responsibility taken for what happened.

I absolutely do not recommend Kiwi.com. Booking with them is risky, and you may end up with massive schedule changes and horrible layovers.

❌ I will never use Kiwi.com again.

Avoid this company they have 300+ negative reviews for a reason. We had our flights changed by 14 hours in total and accepted this on our behalf. When I contacted them finally to say this was unacceptable, they responded via A.I that they were unable to give a refund. Extremely poor customer service please stay away from this company. They can’t even be bothered to respond via a human, cheap for a reason !!!!

Horrible site. They send you wrong promotional codes that you cannot use. When I decided to go ahead and book at the full price shown I get various error messages saying flight no longer available, to refresh site and try different payment to then get the same error 10 times. They lure you in thinking you are saving money but they waste your time.

I had a flight cancelled by the airline, and Kiwi.com made it impossible to get a refund. They forced me to apply through their system, which then told me to wait "up to 3 months." When I tried to chargeback via my bank, Kiwi.com blocked my request and claimed the ticket was non-refundable, even though the airline confirmed they had already refunded Kiwi. It feels like they are just holding onto my money.

Of I could, I would rate Zero! The worst company ever!!! Booked a flight ticket with early flight and they changed it to evening ticket saying that is still in the acceptable delay. We are talking about 9 hours delay!!! I have to be there in the morning not 10 in the night!!! And of course they wouldn't give me the refund and they accepted the change without my consent!!! Stay away from this scumbag company and always buy from the air company websites!!!!!