Kiwi.com Reviews 

I was searching for flights from Seoul to Sydney and tried to make a reservation with an airline on kiwi.com. There is a service that allows you to reserve 10% of the total flight ticket for a fixed amount, so I made a reservation for a fixed amount. A few hours later I called customer service in the UK wanting to cancel this, but they said no. Connecting to the customer service center is extremely difficult, and the refund policy is difficult to check. I am very, very, very dissatisfied with the service. The Korean center also could not be connected by phone. Never use it!

Horrible company. My flight has been delayed more than 23 hours without my agreement and I requested free cancellation to rebook due to no flight to the destination on the day of arrival as my original booking. But they just informed that will not be refund cuz delayed was not more than 24 hrs also not affected my itinerary. How could they said my scheduled slightly delayed and asked me to purchase premium service if need to get fast response from customer service
???
Pleas warn your family and friend to not to use this company!!!! It’s scam!

I strongly advise against booking with this online travel agency. The airline canceled my ticket back in May, and my experience with Kiwi has been nothing but deception. For a continuous four months, I have received the same unfulfilled promise: "The Relevant Team Will Contact You." As a result, I find myself without a flight and without a refund. Regrettably, Kiwi seems to be turning a blind eye to my situation.

Kiwi actually deserves zero star. The worst travel agency ever. Do not try it at all.

One point is a waste.
Foreign counselors can't communicate because they're not good at Korean
Feel heavy.
They keep telling me to wait three months.
How can I wait for 3 months when I paid 500,000 won?
The airline has already canceled all of course
I don't understand at all.

They are just thieves. I traveled with a large group and they took the money twice and we couldn't get our money back

They are just thieves. I traveled with a large group and they took the money twice and we couldn't get our money back

They are just thieves. I traveled with a large group and they took the money twice and we couldn't get our money back

Terrible agency. Do not book flights with them!

I booked my trip through kiwi, but then had to pay an extra 55 GBP to check in at the airport, with the flight company Ryan air. They told me never to book through Kiwi, as this apparently happens often, where they sell the tickets too cheap, and then people have to pay an extra fee at check in. And I was not able to check in online beforehand. When entering my booking number to verify, it said that there was no booking. I called kiwi 4 times to get assistance, and on the fourth call, the assistant told me to check in at the counter, where I then had to pay the extra 55 GBP amount.
When reaching out to KIWI for the refund, they are saying that they will not cover the extra mandatory cost.

This company + Westjet combination is the worst.
My flight ticket was cancelled after 6 hours delayed and I lost baggage.
every staff was busy to avoid about my concern and their attitude was too terrible like it’s not my problem, I am not interested in your matter and it hurt me a lot.
I bought this ticket $ 1,000 but I refunded $400.
I bought new ticket $ 3,000 and even I finally got my baggege to home after so many contacts with them by my self (they answered only as manual all the time, so I had to find every information by my self.)
So for 2months travel, I should stay without my baggage and I had to buy all stuff again.
I never ever use this company and Westjet.
And I don’t recommend you to be related with this company even though it is cheaper than other options.

It is a scam.
Found tickets £1900 for 3.
Email confirmation so I booked hotels and every else.
2 weeks later they refund £90 because they couldn’t reserve the seats.
1 day after they sent a message that the ticket were cancelled.
They never refunded the £1800. Been 1 month now, still nothing.

Im going to freak out because of how you trap me.
Give my money back!!!
I got cancled my flight and lost 1300$!!
I will report you guys in Consumer Protection Board and make never you run your bussiness in this country.
I know Kiwi.com has already sued by my customers and got warned by government.
I know Kiwi.com got banned for selling American Airline and other big airline company for this reason.
Do not ever ever use this company. You will get swindled guys. What a fraud

awful, stay away

Do not buy your flight tickets through these. They charge extortionate prices to reserve seats, add baggage, it’s like blackmail. They also do not check you in the airport and making you having to check in at the airport. They also don’t confirm your flights for ages so you don’t even know if the booking is confirmed

Kiwi is the most terrible company I have ever traveled with,in my life.March 10 I had a flight from Manchester to Bergamo and then connection flight from Bergamo to Tirana.Flight number FR3218 was supposed to depart at 17:00 from manchester airport but there was a delay and they pushed it to 20:00 then they pushed it to 22:00 and after several postponements, It finally depart at 00:30 midnight. Since I had a connecting flight from Bergamo to Tirana at midnight I missed the plane, they sent me an email with options for the next flights to book 1 of them.One of the options they gave me was for the following day at 7 am, but I had to pay £25 extra for this flight,which I paid. I thought that everything was finally under control,but sadly not.Instead of landing in Bergamo, they landed us in Malpensa, which we were informed about at the last moment.They transferred us by bus from Malpensa to Bergamo, a 2 hours travelling. as soon as I arrive in Bergamo, they send me an SMS telling me that the flight from Bergamo to Tirana is postponed from 7 am to 10 pm on march 11
of the same day.I booked a hotel because I was tired, at 7 in the afternoon I go from the hotel to the airport to depart for Tirana and information center told me that there is no flight going to Tirana that night, despite the fact that I had the boarding pass and the ticket.They could not give me an explanation as to how this had happened.
Then I bought another ticket, with another company, which cost me £350 to go to Tirana,finally after 2 days and 1000£ spent I managed to go to Tirana.
I didn't get any compensation or anything even though I had Kiwi's guaranty.

recently booked a flight ticket at Kiwi Dotcom I requested cancellation a day after the reservation, but they said it would take three months to process the refund, so I don't understand Please cancel the flight as soon as possible

Today i booked my Flight to greece and i paid it by PayPal and after payment i received my invoice from kiwi.com agent after 11 hours later they send me an email refunding my payment and canceling my flight the main reason said no confirmation for the payment i have all the proofs for this big .shame kiwi.com never again uesd your site i will delete my account and app worthy company no deserve nothing

I recently booked a flight departing from Korea to Hong Kong via Kiwi.com (reservation ID: 398439063) and my experience has been extremely negative. The time it takes for a refund is one thing, but even though the individual airline (Viet Jet) updated their policy stating refunds were possible, I only received messages claiming refunds were not available.

I work as a CRM marketer for a Korean accommodation brokerage platform (this platform brokers accommodations in Thailand, Vietnam, Korea, etc.). In my opinion, Kiwi.com's refund policy may secure short-term profits, but from a long-term perspective, customers will no longer use Kiwi.com.

I plan to share this experience vigorously within the Korean marketing community I belong to.

Sorry I didnt follow the comment reviews of Kiwi.com. I had a first-hand experience with Kiwi.com. It is terrible. It is hard to believe they are legit. Most likely scam. Avoid kiwi.com as much as you want little stress.