TripAdvisor Reviews 408

H10 Playa,
Pros; most staff are a pleasure to deal with, food generally good, location excellent,
Miranda was so helpful, firefighter does her best to help,
Cons; ladies at front desk so unhelpful, don’t want anything to do with you once you check in,
Agree with others re management in Dining area seems to be a law unto themselves, rude ,

Its what seems as intentional deceit !
When you see "$" in Newzealand its supposed to be NZD not USD or state so otherwise !!!
There's so many people that have the same issue and yet it has not been addressed.
Trip advisor is a Pathetic company, would never use you again!

Absolutely misleading people and I am Absolutely disgusted. I requested a refund for misleading advertisement and they refused. They advertise $ on the activity in NZ. Being from the same town it meant NZD. I check my bank account and they charged 2 times the price locally. There are other countries around the globe that has $ sign as their local currency. Their price should stated USD on the actual activity not the site. Disgusting experience and will definitely never book again on any TripAdvisor site. Avoid at ALL cost!

Quoted our New Zealand ‘Milford Sound’ boat trip in USD so it ended up we had less flexibility on the sailings available and paid 20% more than the standard direct cruise web site.
Purposefully misleading and downright criminal.

They don’t tell you they’re quoting in USD. Also they overcharged me for Weta Workshops!

Here’s a copy of my complaint to them:

When I booked with you, I was only able to select the option of 4 adults and 3 children.

I later found out (at Weta) I had been overcharged massively because TripAdvisor did not allow me the option to select the family pass!

You charged me $379.78 for 4 adults and 3 children.

On Wētā’s website (see attached screenshot) for a 2 adult and 2 children pass it is $114 ($155 non discounted rate). For 2 adults and 1 child it is $86 ($145 non discounted rate).

If I had booked via Weta it would have cost me $200. Booking through you cost me an additional $179.78! Part of this confusion was your website did not make it clear that you were charging me in USD.

I would like to give you the opportunity to give me a partial refund.

TripAdvisor is a total sham. At no time did they disclose that they were quoting USD dispite searching in NZ for an NZ experience. I only found out when the charge hit my credit card. That meant that I paid well above retail price when really good discounts were available elsewhere. Their so called price guarantee is meaningless drivel they hide behind. "Must be same currency", "must be 48hrs before" etc

Customer service team were robots who repeated the same lines and didn't try to help.

I say, stay away from this misleading and shocking USA company who are just parasites scalping people's money

Booked on line and price quoted 22NZD. At destination driver asked for 30NZD. I told him price quoted and he said that was the day rate. I paid and did comparison with Uber who quoted 18NZD. Used Uber for return. Then the company sent me a receipt for 15 NZD which was what the driver told them he charged. You need to be aware.

Site misleading, charges in USD even if you are a new zealander booking a new zealand activity. Never using this trashy website again.

WORST EXPERIENCE EVER

We booked some tours in Queenstown and one of the tours we had to cancel. I already gave a heads up "before the refund is processed" that my card was lost hence they will need to send it to a new card number.

First of all, the link the 'contact us' was faulty. It doesn't allow you to write on the message box so you can't submit it. I had to jump to different hoops to get a valid email address. Then I got a response that the refund was processed automatically using the card I used to book and that I need to arrange that with my bank. First of all, the bank won't even receive it because the card was canceled and blocked. This is infuriating me.

Seeing costs listed as $ in New Zealand you could be forgiven thinking this is NZD. Trip advisor, however, will not forgive you, and you will end up paying more than the regular cost of an experience. Don’t use this site.

My most negative experience in 61 years, dealing with Trip Advisor who negligently or deliberately misrepresented the pricing for an Auckland Skytower visit this January 2025.
Trip Advisor does not have an email that works as via the contact page - the email listed kept bouncing back. There is no direct number to call for customer service; only a general number. The customer service was unhelpful and refused to offer any refund on the currency difference which had it been obvious, we would not have bothered to book with Trip Advisor.
Quite a revealing experience in that we will never use TripAdvisor ever again, nor would we recommend TripAdvisor to friends, colleagues, or family. We would only ever recommend Trip Advisor to people we want to have an unpleasant encounter dealing with them!

As a motel owner i think Tripadvisor is just a platform for some narcissists too vent their rage and hate i never reply to them like i would booking.com who require investigation into an issue between guest and whatever the business is. There is 0 fact checking and i wouldn’t use this company for bookings and it read review to determine if i would stay or eat it whatever. Tripadvisor in my opinion is sad and pathetic.

Psalm 12: The Word is Greater Than the Deed as the Pen is Mightier than the Sword.

HORRIBLE platform for persons shopping for a rental. Old, obsolete listing with reviews 20 years old about properties that are no longer available to rent !!!! VERY UNreliable information that TRIPAdvisor REFUSES to UPDATE !

I was a fan of Chocolate Eclair shop in Ohakune NZ but my last visit 5.7.24 the eclairs were smaller, tougher and not as nice. The $4 sausage roll was mostly pastry and little meat. A shame this has been a great shop for years but since it changed hands it has deteriorated a bit.

Today James is our tour guide to Mount Cook . Everyone love him so much he such a kind and helpful young man and very helpful. Next time we will join your company again. And I will recommend more customers to your company. I’m from Queensland 👍👍👍👍

Poor.

Since the change over in March things have rapidly detiorated. Been coming to the Roysl Oak for years always top rated and vrry generous servings. But after today's meal that is the last time
We will step over the threshold.
The prices have increased much smaller portions and the overall quality of food has gone down hill rapidly. Last week we had the cod not in batter came with a jug of sauce it was grey dry and was served with cabbage and carrots. It was poor never ever left food on a plate in the Royal Oak before. Today we had macaroni cheese it came with a side salad two pieces of burnt
garlic bread and it had no flavour what so ever just very bland and we left half of it. You are ruining the reputation of what used to be a pub one could rely on for food excellence.

I have nearly completed a fortnight stay at the Haka house hostel in Auckland CBD
I truly recommend a stay at this hostel they have dorm rooms deluxe singles and double rooms
The dorms have privacy curtains and come with charging slots, 2 plugs plus a light.
The kitchens bathrooms are always kept to a very high cleanliness standard.
The kitchens are very spacious and are well catered for with everything you need.
They have a tv room a movie and games room. The staff are absolutely amazing and will work hard to give you the best possible stay in Haka house.
There is a snack machine offering a bit of everything drinks snacks noodles
I truly reccomend a night at the Haka House for solo travellers and couples
The Haka house is located at Turners street CBD which is a 10 minute walk from CBD which garuntees you a quite night sleep away from the noise of the bars and nightclubs. There is an excellent laundry facility with iron to help keep you looking amazing I truly recommend a night at Haka House

I made a booking and TripAdvisor made no mention they were charging me in usd until after the booking had been confirmed. Obviously very dishonest because of the currency difference between usd and nzd. Not honest

TripAdvisor is one of the worst travel companies, no customer service, no operator, no cordinator, fake reviews, and negative reviews are always on the top. Take money to remove the review like blackmail. My advice, stay away from this nasty corrupt company.

Port Mt Manganui North Island New Zealand .
On arrival on Resilent Lady and walking to meet family. We found too far for hubby who now walks with a trusty walking stick. So wifey approached the Nigel /Boss of
V8triketours.com.nz.
To get a price for a ride
to the Park.
Without hesitation a ride no charge was offer to a brother from OZ.
Very much appreciated by the former
motorcycle rider and always motorcycle lover.
V8triketours.com.nz.
Thankyou.