Trinity Life Limited Reviews 828

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the clear explanations and the personalized approach that ensures understanding without feeling rushed or pressured. Reviewers highlight the efficiency and ease of the overall process, noting that the company goes above and beyond to assist with various needs. However, some people mentioned issues with initial contact, specifically regarding missed telephone appointments and receiving what they perceived as an unprofessional response from an advisor. A few other people also felt that communication channels, such as telephone numbers, sometimes led to voicemails, causing anxiety when urgent clarification was needed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, care, and... See more

Customer service

People report positive experiences with customer service, highlighting the professional, courteous, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as... See more

Customer communications

Clients share ambiguous opinions on contact, with some reporting brilliant experiences from their first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After our initial call with Christopher, which was very informative, we had a zoom call with Sarah. She was friendly & professional and gave excellent legal advice for our wills, lasting power of... See more

Rated 5 out of 5 stars

Sarah and Christopher are always very polite and friendly and make us feel relaxed. They are also very professional in their approach. They are always willing to answer our questions and explain thing... See more

Company replied

Rated 5 out of 5 stars

We are very grateful to Chris and Sarah at Trinity Life for their support in writing our wills, arranging trusts and Lasting Powers of Attorney. From the first contact (we responded via an online ad)... See more

Company replied

Rated 5 out of 5 stars

From the very start of the call, I was listened to. Concise advice about the pitfalls of not protecting our finances. Every part of the process was explained exceptionally well. No pressure, no sales... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Paralegal Services Provider

Written by the company

Welcome to Trinity Life, a family-run business where protecting your family is our passion! We are a Christian Estate Planning Company specialising in Wills, Trusts, and Lasting Powers of Attorney. We are proud to work in support of the Christian charity Compassion UK, which helps release children from poverty in some of the poorest countries in the world. We serve customers across England and Wales and aim to treat each one like a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

828 reviews

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Rated 5 out of 5 stars

Their willingness to go the extra mile…

Their willingness to go the extra mile and just being so helpful, thank you!

22 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

We’re delighted to hear this! Helping our clients in every way we can is what it’s all about. Thank you for sharing your experience.

Rated 4 out of 5 stars
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the lovely feedback! We’re always happy to provide clear, helpful guidance. If you ever have more questions, we’re only a call away.

Rated 5 out of 5 stars

The no-nonsense, no hard-sell. Trinity Life team are excellent

The Trinity Life team are excellent. Everything is explained in a no- nonsense, no hard-sell way. All questions are answered and the process is made clear. At each stage we were given plenty of time to consider and formulate our decision. Well done the Trinity team.

6 August 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for your kind words. We’re so pleased you found our approach clear, straightforward, and pressure-free. Taking the time to ensure every step is understood is at the heart of what we do, and we’re delighted you felt supported throughout the process.

Rated 5 out of 5 stars

So professional

So professional, got exactly we asked for and answered any questions clearly so we could understand.
Thank you so much Sarah for great service!

4 August 2025
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Reply from Trinity Life Limited

Thank you so much for your kind words! We are so glad to hear everything met your expectations and that we could make things clear and easy to understand. It was a pleasure working with you, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I think you answer my question…

I think you answer my question great.and you did everything that I wanted.and it was great to have it done.

30 July 2025
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Reply from Trinity Life Limited

Thank you for your lovely feedback! We are so pleased to hear that we were able to answer your questions clearly and deliver exactly what you needed. It was a pleasure helping you.

Rated 5 out of 5 stars

Great Service throughout the Zoom…

Great Service throughout the Zoom Meeting
Thank you

5 August 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much! I’m glad the Zoom meeting went smoothly and that you had a great experience. We appreciate your kind feedback.

Rated 5 out of 5 stars

Good clear advice on how to set up…

Good clear advice on how to set up trusts to ensure you assets pass on to your children.

1 August 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for your kind feedback. We’re pleased to hear you found our advice clear and helpful in planning for your family’s future.

Rated 5 out of 5 stars

Brilliant service and professional…

Brilliant service and professional staff 🙏

30 July 2025
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Reply from Trinity Life Limited

We’re delighted to hear that you found our service brilliant and our staff professional. We truly value your feedback and look forward to any future enquiries or referrals you may have.

Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service

9 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for the endorsement. Your appreciation means a lot to us and hopefully we can help again in the future should you need us.

Rated 5 out of 5 stars

A quick clear and efficient experience

A quick clear and efficient experience. Glad to have it done in such a professional way.

24 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you! We're glad you found the process clear and professional. Always here if you need us again.

Rated 5 out of 5 stars

The staffs are very helpful and guided…

The staffs are very helpful and guided me through properly, they are very professional and answered all my questions

16 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your kind words! We're delighted to hear that our team was able to assist you effectively and provide the guidance you needed. We truly appreciate your feedback.

Rated 5 out of 5 stars

Both Sarah and Chris were very…

Both Sarah and Chris were very friendly, informative and very professional. They understood exactly what we wanted and made it very easy.

16 July 2025
Unprompted review
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Reply from Trinity Life Limited

Thank you for your kind review! We're so pleased to hear Sarah and Chris made the process easy and clear for you. It was a pleasure to help!

Rated 5 out of 5 stars

Excellent service

Excellent service

17 February 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Always happy to help and were very happy you had a positive experience, thank you.

Rated 5 out of 5 stars

Simple easy process Corey Sarah and…

Simple easy process Corey Sarah and Chris were so easy to talk to. 100% recommended

16 July 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for your kind words! We're so glad Corey, Sarah, and Chris made things easy and comfortable for you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Samantha did a great job today on…

Samantha did a great job today on preparing my will. She explained in more detail and very patient.

15 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your kind words! We're thrilled to hear that Samantha provided you with a clear and patient experience while preparing your will. We take pride in making sure our clients feel informed and supported throughout the process. We'll be sure to pass along your feedback to Samantha.

Rated 5 out of 5 stars

I was impressed by the service provided…

I was impressed by the service provided and the efficiency with which the entire process was handled.
I am still awaiting my final documents, and am convinced I should be receiving it all within the week.
Thank you Trinity.

4 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your kind review! We're thrilled to hear that you were impressed with the service and how smoothly everything was handled. Always a pleasure to help anyway we can.

Rated 5 out of 5 stars

Awesome experience.

This company is very easy to deal with. Samantha, the girl who helped me with my will was absolutely lovely, helpful, and very professional. Brilliant experience all round. I would highly recommend this company. From start to finish...Awesome!

9 July 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Samantha will be especially pleased to know her professionalism and support made a great impression. Please let us know if we can help you again in the future.

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