Trinity Financial Reviews 872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making complex processes feel stress-free. People frequently highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is often described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even for those with complicated situations or who are first-time buyers.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Response time

Reviewers consistently mention positive feedback about response times. Customers frequently highlight the... See more

User experience

Consumers consistently report a positive user experience, highlighting the clear explanations and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and m... See more

Company replied

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questi... See more

Company replied

Rated 5 out of 5 stars

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my c... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Situated on Upper Street in Islington, Trinity Financial provide financial advice tailored to your needs. You will benefit from our expert knowledge and professional service whether you are a first-time buyer, a professional buy-to-let investor looking to build a property portfolio, or seeking funds for a multi-million pound property. You can be assured that, with our wealth of experience, your mortgage application will be in safe hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Personable and professional

I always use Jed for mortgages and find him to be personable and professional in equal measure. Big shout out also to Liam, who goes above and beyond in terms of pushing things through. Overall a great team.

7 February 2025
Unprompted review
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Reply from Trinity Financial

Hi there, thank you for the five star review! Kind regards, Aaron at Trinity Financial

Rated 5 out of 5 stars

Excellent service from David…

Excellent service from David Sanders who was my mortgage broker. Really responsive, helpful and no question was too silly. He took the time to understand my requirements and recommend the best deal. His assistant Daniel was equally fantastic. Fab service throughout and would highly recommend!

3 January 2025
Unprompted review
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Reply from Trinity Financial

Hi there, thank you for the five star review for David and Daniel! They were happy to help. Kind regards, Aaron at Trinity Financial

Rated 5 out of 5 stars

Excellent

Sophie, our broker was recommended to us by a friend, and we were not disappointed. She was brilliant the whole way through, helping us try different options to find a match for our challenging house and financial situation. Certainly went the extra mile to help us. Excellent communication. And friendly! Would recommend.

4 February 2025
Unprompted review
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Reply from Trinity Financial

Hi Cameron, thank you for the five star review! We are really pleased to hear Sophie provided such a great service. Kind regards, Aaron at Trinity Financial

Rated 5 out of 5 stars

Thank you for all your help

Thank you for all your help! Couldn’t have done this without you!

3 February 2025
Unprompted review
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Reply from Trinity Financial

Hi Odeta, no problem at all. Thank you for taking the time to leave us a five star review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Excellent

I have used Trinity Financials for one first time buy and two remortgages and I definitely recommend it. Professional and excellent communication. Jed is already ready to answer questions and to follow-up with third parties if necessary.

27 January 2025
Unprompted review
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Reply from Trinity Financial

Hi Vincenzo, thank you for the five star review and excellent feedback. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Very happy with our experience

Very happy with Luisa’s help finding us a suitable mortgage deal.

24 January 2025
Unprompted review
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Reply from Trinity Financial

Hi NH, thank you for the five stars! Best wishes, Trinity Financial

Rated 5 out of 5 stars

First Time Buyer - Great experience

Got referred to Trinity Financial from our sellers estate agent. Luisa, our broker, was extremely helpful and answered all of our questions (of which there were many being first time buyers). She also found us a number of good deals that worked for us, and was thoughtful to help pick lenders who would be most agreeable to our situation.

Would highly recommend you anyone looking for a very personal, communicative and professional experience from their broker.

25 January 2025
Unprompted review
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Reply from Trinity Financial

Hi Chris, thank you for Luisa's great feedback and for leaving a review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

HIGHLY RECCOMEND

Working with Oliver and Liam was seamless and effortless. As a first-time buyer, they made me feel at ease with advice and answers whenever I was unsure or concerned. Oliver was the first broker I had contacted and despite speaking to many others, none made me feel as comfortable. Oliver and Liam were easy to get a hold of with questions through text, calls and emails. I would highly recommend Trinity Financial

21 January 2025
Unprompted review
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Reply from Trinity Financial

Hi Kishen, thank you for recommending us and providing great feedback on Oliver and Liam. We appreciate it. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Dedicated and prompt

Tyler Rushbrook has given us invaluable advise, provided a dedicated service and delivered extremely prompt results.

17 January 2025
Unprompted review
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Reply from Trinity Financial

Hi Henny, thank you for Tyler's glowing review! Best wishes, Trinity Financial

Rated 5 out of 5 stars

Responsive and hassle free

Found them through money saving expert, first rate and responsive, got me the deal I was after.if only the rest of the house buying process had been as easy as this.

1 January 2025
Unprompted review
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Reply from Trinity Financial

Hi there, thank you for the review! Glad the mortgage process was smooth, but sorry to hear the rest of the buying process wasn't quite as easy. Best wishes, Trinity Financial

Rated 5 out of 5 stars

Absolutely stellar team

Luisa (and her colleagues Daniel and Correll) were simply stellar during our entire purchase process, going above and beyond to provide us with efficient support every step along the way. Luisa was extremely diligent to help us find a mortgage provider, she never wasted our time -- the communication was always proactive and swift. Luisa and her colleagues were critical to ensure accelerated completion by escalating our case to the mortgage lender. This allowed us to complete right on time prior to Christmas as we needed.
On the protection side, Connor was also amazing -- thorough, honest and straightforward.
On top of their professionalism, the whole team at Trinity Financial were incredibly friendly and empathetic, providing great support during the otherwise stressful process of first time buying. We warmly recommend using them. To Luisa, Connor and the rest of the Trinity Financial team: many, many thanks for your help in the past seven months!

2 January 2025
Unprompted review
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Reply from Trinity Financial

Hi Mariam, thank you very much for taking the time to leave such a glowing review. We are really pleased with the feedback. We hope you are very happy in your new home. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Great communication and service

Great communication throughout the process of re-mortgaging. We especially appreciated the time Jed gave us when considering the best options for our current circumstances. I would highly recommend!

1 December 2024
Unprompted review
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Reply from Trinity Financial

Hi Frances, thank you for the five star review and great feedback! Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Friendly, flexible, and efficient

Oliver and the team were extremely helpful all the way through - they were totally flexible when circumstances changed and Oliver even called me back when he was on holiday about an urgent matter. We managed to get a decent fixed rate and everything went through smoothly. 100% recommend.

10 December 2024
Unprompted review
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Reply from Trinity Financial

Hi L C, thank you for the great feedback and Oliver's excellent review. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Really great service and support…

Really great service and support through my re-mortgaging! Particularly appreciated the various follow up calls the team made. Thank you.

10 December 2024
Unprompted review
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Reply from Trinity Financial

Hi John, thank you for the five star review and positive feedback. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Exceptional services

This is the third time I have used Trinity Financial, and my journey through the remortgage process was remarkably seamless. I am truly grateful for the experience. From the very beginning, I had the good fortune of having Jed Newton as my case officer once again. Jed played a pivotal role in this process, providing me with regular updates that kept me fully informed about every stage of progress. His proactive communication helped alleviate any uncertainties I might have had.

The clarity and promptness of our exchanges made me feel reassured and supported every step of the way. I was genuinely impressed with how efficiently everything was managed; it felt as though there was a dedicated commitment to ensuring that the process moved swiftly and smoothly, without unnecessary delays.

Reflecting on the entire experience, I can confidently say that the level of service I received was nothing short of outstanding. I genuinely could not have asked for a more positive experience. Because of this, I would wholeheartedly recommend this company to my friends and family, knowing that they, too, would be met with the same high standard of care and professionalism that I enjoyed.

2 December 2024
Unprompted review
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Reply from Trinity Financial

Hi Mindy, thank you very much for taking the time to leave such a great review. We are really pleased to hear how happy you are with our service as we try to do everything possible to make securing a mortgage as straightforward as possible. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

I was applying for a new mortgage on a second home.

I was applying for a new mortgage on a second home, the help I received from Luisa was excellent, I felt guided throughout the process and communication was always very quick and proactive, I would highly recommend Trinity Financial and Luisa in the future.

13 November 2024
Unprompted review
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Reply from Trinity Financial

Hi James, thank you for the great five-star review. We really appreciate the feedback. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

I had the pleasure of working with the…

I had the pleasure of working with the team during my buying process. I had one aborted and one successful purchase and Jed and team were amazing throughout. They have in depth knowledge, always are on the lookout for best offers, provide sound advice and are always very transparent and timely in their communications. Sincere thanks from a very happy customer!

28 November 2024
Unprompted review
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Reply from Trinity Financial

Hi Maliqi, thank you very much for taking the time to leave such a glowing review. We were happy to help. Best wishes, Aaron at Trinity Financial

Rated 3 out of 5 stars

I found Trinity Financial to offer a…

I found Trinity Financial to offer a decent service overall. They were quick and responsive, making the mortgage process easier to handle. The staff, like Luisa, Scott, and Georgia, are friendly and professional. They effectively guided me through the steps, providing support when needed. However, while they are competent, the overall experience was satisfactory, meeting expectations without exceeding them. It's a solid choice if you need straightforward guidance and good communication.

15 November 2024
Unprompted review
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Reply from Trinity Financial

Hi Rizwan, thank you for the feedback and for taking the time to leave a review. Best wishes, Trinity Financial

Rated 5 out of 5 stars

This is one Mortgage Broker I would recommend

Jatin and Correll were professional, and friendly, and provided amazing support.
The turnaround of providing a mortgage in principle was swift, i.e. within a week.
From start to finish, their guidance was simply superb. Their communication and follow-up were consistent and exceptional throughout the process.

20 November 2024
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Francis, thank you very much for taking the time to leave such a glowing review. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Fantastic service

David at Trinity Financial has been our mortgage broker since our first house purchase and has always provided a fantastic service.

Diligent, thorough and considerate, David and Trinity are a great company to work with

21 November 2024
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Mr Bourdais, thank you very much for taking the time to leave such a great review. We are really pleased with the feedback. Best wishes, Aaron at Trinity Financial

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