quick and easy to raise the claim and submit the details needed, quick response and surveyor attended promptly, very professional, freindly and explained everything in detail, settlement figure was d... See more
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Review summary
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Reviews shaping this summary
This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
Company replied
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload d... See more
Company replied
Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
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Excellent service from start to finish
Excellent service from start to finish.
My claim was dealt with rapidly and the staff kept in touch regularly.
13 May 2026
Reply from Trinity Claims
Hello Andrew
We're delighted to hear you received excellent service and that your claim was handled rapidly with regular updates. Thank you for your feedback.
Kind regards
Kerrie
The works carried out on our home by…
The works carried out on our home by Homesafe was superb from day one the workers and work carried out was by far the best I have ever witnessed.
The workers was very professional
The work was spot on and the final finish was amazing.
11 May 2026
Reply from Trinity Claims
Hello Mrs Maloney
We appreciate you taking the time to share your experience. We're happy to hear that you were impressed with the professionalism of our team and the quality of their work.
Kind regards
Kerrie
After a long wait in getting costs…
After a long wait in getting costs together , we finally got a settled which was fair and let us organise our own repairs
12 May 2026
Reply from Trinity Claims
Hello Scott
We're happy to hear that the settlement met your expectations, and you appreciated the flexibility to manage your own repairs.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Customer
We're glad you found our service fast and efficient. Thank you for your positive feedback.
Kind regards
Kerrie
Every body has been brilliant who have…
Every body has been brilliant who have come out to repair leak and to access the damage and drying out process
12 May 2026
Reply from Trinity Claims
Hello Dorothy
We appreciate your positive feedback. We're glad to hear that everyone who assisted with the leak repair, damage assessment, and drying process was brilliant.
Kind regards
Kerrie
Robin was excellent, explained what was happening and answered all my questions. Nothing was too much trouble for him. Thank you Robin.
Robin was friendly, polite and very knowledgeable. He explained everything he was doing and answered all my questions. He told me Trinity would be coming again and most important how to turn the dryer off.
12 May 2026
Reply from Trinity Claims
Hello Mrs Oxford
We're happy to hear that the technician was helpful, courteous, and informative. We appreciate you mentioning that they thoroughly explained the process and answered your questions.
Kind regards
Kerrie
Reply from Trinity Claims
Hello June
We appreciate you taking the time to leave us feedback. We are so pleased to hear that our team member was friendly and helpful and explained things well.
Kind regards
Kerrie
Ceiling repair - escape of water
Our claim was dealt with at a fair pace and we were kept fully updated along the way. The job was completed to a high standard and we are very pleased with the end result. Jordan worked tirelessly to leave us with a ceiling that we could be proud of and he did just that. Thank you Jordan. However, on the downside, there were times when it felt like he was under pressure to get our job finished because there was more work needing to be done elsewhere. We would like to say a big thank you to Iain who made sure that our job was allocated to the team as quickly as was possible once everything had been approved and, to our claim assessor who got the wheels in motion quickly from the outset. Finally, thank you to all of the claims team.
12 May 2026
Reply from Trinity Claims
Hello Carol
We're happy to hear that your claim was handled efficiently and the work met your expectations. We appreciate your recognition of the team's efforts.
Kind regards
Kerrie
SR GILL BUILDERS - LIFE SAVERS
Whilst Trinity was a challenge when it came to my claim which took a very long time from claim to completion, with very poor communication.. it was a massive relief to have Ryan and team proactively managing the works and ensuring communication was shared timely. The team did a great job and managed to complete what was a messy situation with great attitude and professionally.. can’t fault the workmanship, very happy with outcome..
1 May 2026
Unprompted review
Reply from Trinity Claims
Hello Jonathan
We're happy to hear that the team's proactive management and excellent workmanship led to a positive outcome despite the initial challenges. We appreciate your feedback regarding the claim process.
Kind regards
Kerrie
Excellent service
Excellent service and the work completed was by skilled and talented workers. Very pleased as trinity went above and beyond. Thank you
12 May 2026
Reply from Trinity Claims
Hello Mr Leason
We're happy to hear that you received excellent service and skilled workmanship. We appreciate that the team went above and beyond and thank you for your feedback.
Kind regards
Kerrie
Speed and good communication
7 May 2026
Reply from Trinity Claims
Hello
We're happy to hear that you had a positive experience with our speed and communication.
Kind regards
Kerrie
Claim for badly damaged carpet.
My claim for a carpet,which had been badly damaged with a burn from an overheated charger lead, was handled swiftly and efficiently by very helpful and pleasant staff. I've been impressed with the ease of use of the claim portal. All of my messages were dealt with quickly and responded to very comprehensively. From initial claim to approval for funding to replace the carpet took only 5 days. That is impressive! We have not made any claims for 40 years, but thankfully when we have needed to, it's been dealt with efficiently. This company has got everything right, from the outset. Well done to you all!
12 May 2026
Reply from Trinity Claims
Hello Anne
We're happy to hear that your claim was handled swiftly and efficiently. We appreciate your positive feedback regarding the ease of using our claim portal and the speed of our responses. It's great to know that our service met your needs and that you were impressed with the overall experience.
Kind regards
Kerrie
Great assessor
12 May 2026
Reply from Trinity Claims
Hello Mrs Vaughan
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Efficient
Quick, efficient service - able to speak to people who understood my problem and dealt with it politely.
12 May 2026
Reply from Trinity Claims
Hello Chris and Sarah
We appreciate your feedback and are happy to learn that our service was quick and efficient. It's great to hear that our team addressed your problem politely.
Kind regards
Kerrie
I was hesitant at first to claim for…
I was hesitant at first to claim for accidental damage to my iPad, but I needn’t have worried. Trinity were excellent from start to finish even when I asked to get a quote direct from Apple regarding the damage instead of their third party tech people. Thank you to the staff at Trinity for helping me through the whole process.
10 May 2026
Reply from Trinity Claims
Hello Amanda
We appreciate you sharing your experience. We're glad to hear that our team was able to assist you with your iPad claim and provide excellent support throughout the process. Thank you for your feedback.
Kind regards
Kerrie
Helpful Staff
John was very thorough and explained everything clearly. He couldn’t have been more helpful. (All three technicians were really good.)
11 May 2026
Reply from Trinity Claims
Hello
We appreciate you sharing your feedback. We're happy to hear that the technician was thorough and explained everything clearly, providing excellent assistance.
Kind regards
Kerrie
The first contact was not the best
The first contact was not the best. I eventually had to make contact by telephone. The email was very difficult.
The claim was over one month before any real progress was made.
10 May 2026
Reply from Trinity Claims
Hello Alex
We regret that the initial contact and claim progress did not meet your expectations. We appreciate your feedback.
Kind regards
Kerrie
Company are fine
Company are fine , it’s a pity though that their door company did not come out to assess the door like they should have done! We waited in for them! But no contact from them advising they weren’t coming! RUDE
11 May 2026
Reply from Trinity Claims
Hello Sharon
We appreciate your feedback and are sorry to hear that the door company didn't assess your door as expected and failed to communicate their absence.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Patrick
We're happy to hear that you had a great experience with our system and communication. Thank you for your positive feedback.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Trevor
Thank you for your feedback. We’re pleased to hear you experienced great communication.
As you haven’t included your claim details, please could you email them to feedback@trinityclaims.co.uk so we can share your comments with the relevant team.
Kind regards
Kerrie
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