The product itself is great. It came very quickly and was packaged very securely. Once I received it and was told that I was on a subscription plan and it would renew in July at a much higher amount... See more
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I placed my order late on 4/23 and was approved 4/24. Said my medication was being processed at the pharmacy. Mind you I was with a different company before them, but they didn’t offer Tirzepatide, so... See more
Company replied
I dealt with a young woman who worked hard to get me some discounts. This is the first person to help with this and I hope others follow her lead, we live in expensive times and that help is appreciat... See more
Company replied
Update: they addressed my concerns and took care to make sure I was satisfied! Thank you, TrimRx!
Company replied
Company details
About TrimRx
Written by the company
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TrimRx provides medically-supervised weight loss treatment using FDA-registered GLP-1 medications like Semaglutide and Tirzepatide. Whether you're starting your weight loss journey or seeking more effective solutions than traditional diets, our board-certified physicians create personalized programs tailored to your metabolism, health goals, and lifestyle needs. Our comprehensive approach combines proven weight loss medications with ongoing clinical support. Licensed medical providers develop customized treatment plans while our dedicated healthcare team remains available 24/7 for questions and guidance throughout your transformation. Beyond a weight loss clinic, TrimRx functions as your dedicated wellness partner, delivering pharmaceutical-grade medications, expert medical supervision, and concierge-level care to help you achieve sustainable weight management and improved health outcomes. Need more info? Call us at +1 888-896-1612 |
Guaranteed Results in 90 Days or your Money Back
We want you to feel confident trying TrimRx risk-free!
At TrimRx, we stand behind the effectiveness of our clinically proven weight loss program. That’s why we proudly offer a 3-Month Results Guarantee for new patients.
If you consistently follow your TrimRx treatment plan, including taking your prescribed medication and completing monthly check-ins for three consecutive months and you are not satisfied with your progress, you may be eligible for a 100% refund of your medication costs.
For more information email us at: guarantee@trimrx.com
Contact info
United States
- 8888961612
- hello@trimrx.com
- trimrx.com
3.2
Average
2K reviews
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Their customer service is horrible
UPDATE - Wow I wish they responded to their portal and emails as quickly as they respond to these reviews. I wish I could just reply to their response. so that leaves me back with the choices that I have already done - email, portal, etc. TRIM RX - PLEASE READ THE PORTAL COMMUNICATIONS!!! You should be able to look me up by my name in your system....so quit telling me that you cannot do anything. Take the initative and respond.
Still Frustrated.........
Their customer service is horrible! I signed up for 12 month plan and did not realize they were charging the full 12 months at once, as they advertise it as monthly amounts. I called immediately and spoke to customer service and they said that 3 months of medication was already in process and that they would credit back 9 months worth. That was on 4/22. I have called, asked for a call back, left a VM, messaged on their portal - no return calls. I have to sit on hold forever to talk to someone. Called today to check on credit and was told it was in the Billing Dept. it has been 16 days and no refund. I did receive the 3 months of medication. Not sure I want to continue with them since customer service is not important to them at all. I asked for a supervisor and Helen told me it would not help and said goodbye and hung up!. WOW! DO NOT RECOMMEND THIS COMPANY!!!
20 April 2026
Unprompted review
Reply from TrimRx
Janelle, we’re sorry to hear about your experience and understand your concerns regarding billing, refund timing, and communication with our support team.
Our longer-term programs are billed upfront at enrollment, while medication is typically fulfilled in stages to allow providers to periodically review patient progress and treatment response before future shipments are processed. Because this is a public platform, we’re unable to review account-specific billing or refund details here.
We would appreciate the opportunity to review the current status of your billing review and provide additional clarification regarding your account. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
Awful customer service
Awful customer service. No one calls back or responds via chat
8 May 2026
Unprompted review
Reply from TrimRx
Hi Rachel, thank you for sharing your feedback. We understand how frustrating delays in communication can be and appreciate you bringing this to our attention.
Our team is continuing to work through patient inquiries, and we appreciate your patience.
Package was cold when it arrived and…
Package was cold when it arrived and everything was labeled clearly.
7 May 2026
Reply from TrimRx
Hi Richard,
Thank you for your feedback! We’re happy to hear your package arrived cold and clearly labeled. We appreciate you taking the time to share your experience!
— TrimRx Team 💙
Reply from TrimRx
Hi Julie,
Thank you for sharing your experience! We’re so glad to hear the process felt easy from start to finish. We appreciate your support!
— TrimRx Team 💙
Didn't Inform me my glp1 would be mixed…
Didn't Inform me my glp1 would be mixed with b12. Can't seem to get it resolved. My meds hadn't been shipped when I contacted them. Absolutely terrible customer service. I was told compounded trizepatide. It should be stated if/what vitamins are going to be added. If it were b6, I wouldn't be as concerned but b12 has shown to create impurities. Ive also tried canceling my account and I cant seem to do that either. Their every day monthly price is 399. You can get a zepbound savings card discount for 499 of the real name brand. Seems like a ripoff.
Hard to "continue" working with your support team when they never answer and if they do are ruse and unhelpful. Ill be sure to warn others of this terrible company.
7 May 2026
Unprompted review
Reply from TrimRx
Hi Kathy, thank you for sharing your feedback. We understand your concerns regarding formulation details and communication, and we appreciate you bringing this forward.
Medication formulations can vary depending on provider and pharmacy protocols, and we encourage you to continue working with our support team so your questions and account concerns can be reviewed directly.
Thank you again for your feedback.
Ordered my medication
Ordered my medication. They took my money. Tried to contact them through email and phone. No response at all. No news on when I will receive my medication. Not a good way to start with a new customer. Do better Trim RX
8 May 2026
Unprompted review
Reply from TrimRx
Debra, thank you for sharing your feedback. We understand your concerns regarding communication and the lack of updates related to your order status and shipment timeline.
Prescription processing and shipment timing may vary depending on provider review, pharmacy coordination, and order volume. Because this is a public platform, we’re unable to review account-specific order details here.
We would appreciate the opportunity to review your account and provide additional clarification regarding the status of your medication order. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
My refill shipped without me having to…
My refill shipped without me having to chase anyone.
8 May 2026
Unprompted review
Reply from TrimRx
Alexander, thank you for your feedback! We’re glad to hear your refill process was smooth and hassle-free. Providing a reliable experience is very important to us.
— TrimRx Team 💙
Customer service answered my dosage…
Customer service answered my dosage question without making me wait days.
8 May 2026
Reply from TrimRx
Kenneth, thank you for your feedback! We’re glad to hear your question was answered quickly and that you received timely support from our team. We appreciate you sharing your experience with us.
— TrimRx Team 💙
Stay Away
Getting set up went smooth, I paid for my prescription and received my GLP1 and it worked a described. after my first month I requested my second dose, and it came without issue. Down 20lb happy and have my diet straight. This is where things go off the rails, request my third month and it was approved and charged 399.00, but never received a shipment notice. I wait two weeks try the customer support line always says they are busy leave a message. They never got back to me. I messaged my doctor no response. I requested a new prescription that's when I got a response saying they had to change my prescription I agreed. 3 weeks later still no prescription and no response to my messages. This company will take your money will not communicate, most importantly when you are venerable and trying to make a real change, they will not be a solution but an obstacle...
RX team just responded to this review.
1: They told me to contact them through the portal and I've been doing this the hole time, no response...
2: I have just emailed them using the email they provided I will let everyone know if they correct the issue.
6 May 2026
Unprompted review
Reply from TrimRx
Samuel, thank you for sharing your feedback. We’re glad to hear your initial treatment experience and first shipments met your expectations, but we understand your concerns regarding communication delays and refill coordination for your continued treatment.
Treatment continuation and refill approvals may sometimes require additional provider review or prescription updates before shipment can be finalized. Because this is a public platform, we’re unable to review account-specific prescription or order details here.
We would appreciate the opportunity to review the current status of your refill and provide additional clarification regarding your account. Please reach out through your patient portal or contact us directly at hello@trimrx.com with the email associated with your account so our team can further assist you.
Thank you for sharing your feedback.
— TrimRx Team 💙
My refill shipped without me having to…
My refill shipped without me having to chase anyone.
8 May 2026
Reply from TrimRx
Thanks so much for your review! We’re glad to hear your refill shipped smoothly without any hassle. We appreciate your support!
Lack of Communication
The beginning was great. I did the online form, and the approval was almost instant and script sent. When it came time for renewal, they charged me before verifying how everything was and then sent the form but never sent the meds and the cost went up $100. I tried communicating with their online chat and no response. I called they said they were expediting yet still nothing. I tried the online chat again and nothing. I called to cancel since it’s been over 2 weeks, yet they told me I would be charged $38 even though they are the ones who haven't followed through. I am disputing this charge with my CC company and hopefully it gets rectified. This could have all been avoided had they followed through with the plan they set forth.
29 April 2026
Unprompted review
Reply from TrimRx
Shannon, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. This is not the level of communication or follow-through we aim to provide. We would appreciate the opportunity to review your case in detail and work toward a resolution. Please contact us at support@trimrx.com with your information so our team can investigate what happened and assist you further.
— TrimRx Team 💙
I signed up for a 1 year plan that…
I signed up for a 1 year plan that stated it would be $159 PER MONTH on their website. After being approved for the medication, the portal indicated that that was a ONE TIME price and it would go up to $299 per month after that. Nowhere on the website did I see anything about that being an introductory offer. They make it look really appealing by showing how much you will "save" by taking this particular plan and then they hit you with double the price after you sign up. Their customer service agent was a very ignorant person who would not even let me speak. She was a smart ass. DO NOT BELIEVE THIS WEBSITE. It is false advertising.
8 May 2026
Unprompted review
Reply from TrimRx
Susan, we’re sorry to hear about your experience and understand your concerns regarding pricing, plan details, and communication with our support team.
Promotional pricing may apply to certain introductory offers for first-time patients, while standard program pricing can vary depending on the selected treatment plan and enrollment option. Because this is a public platform, we’re unable to review account-specific details here, including the pricing and enrollment information associated with your account.
We would appreciate the opportunity to review your concerns further and provide additional clarification regarding your plan and billing details. Please reach out through your patient portal or contact us directly at hello@trimrx.com so our team can assist you further.
Thank you for sharing your feedback.
— TrimRx Team 💙
The intake form was straightforward
The intake form was straightforward. I liked that it asked real health questions and not just payment info.
8 May 2026
Reply from TrimRx
Hello Marina, thank you for your feedback! We’re glad to hear you appreciated the intake process and the thoughtful approach to gathering health information. Providing personalized and responsible care is very important to us.
— TrimRx Team 💙
Refill went through ON TIME and…
Refill went through ON TIME and tracking showed up the next day.
8 May 2026
Reply from TrimRx
Hello Tina, thank you for your feedback! We’re glad to hear your refill process was timely and that tracking information was provided quickly. We appreciate you sharing your experience with us.
— TrimRx Team 💙
Beware, no communications with company
Beware, I mistakenly placed an order and then tried to cancel via multiple emails and phone calls, with no response. I rejected delivery of the order via UPS and still have heard nothing from this company. Be sure when you place your order, you know what you are doing, because you won't be able to change it.
8 May 2026
Unprompted review
Reply from TrimRx
Hi Carl,
We’re sorry to hear about your experience and understand how frustrating this situation must have been. Because this is a public platform, we’re unable to review account-specific details here, but we encourage you to reach out through your patient portal or via email at hello@trimrx.com for further assistance.
Thank you for sharing your feedback.
— TrimRx Team 💙
Reply from TrimRx
Hi Dawn,
Thank you for sharing your experience! We’re so happy to hear you’re making great progress and appreciate you taking the time to leave your feedback.
— TrimRx Team 💙
Customer service is awful
Customer service is awful! I am still waiting to hear back from them as I have called and emailed numerous times. They charged over $2500 on my credit card twice. I paid for the 12 month plan up front and for some reason was charged another $2500. I am going to the BBB as well as this is horrible service. Beware!!!
5 May 2026
Unprompted review
Reply from TrimRx
Hello, thank you for bringing this to our attention. We sincerely apologize for the frustration and concern caused by this experience. We understand how serious billing issues like this are, and this is not the experience we want for our customers.
Our team would like the opportunity to review your account and investigate these charges as soon as possible. Please contact us directly at support@trimrx.com with your account details so we can assist you further and work toward a resolution.
— TrimRx Team 💙
Reply from TrimRx
Hi Raymond,
Thank you for sharing your experience! We’re so happy to hear you’re making great progress and truly appreciate you taking the time to leave your feedback. Wishing you continued success on your journey!
— TrimRx Team 💙
Reply from TrimRx
Hi Kelly,
Thank you for your feedback! We’re so glad to hear your refill process went smoothly. We truly appreciate your support and thank you for taking the time to share your experience!
— TrimRx Team 💙
I was paying almost double locally
I was paying almost double locally. This has been easier and the cost is much better for me.
8 May 2026
Reply from TrimRx
Hi Ada,
Thank you for sharing your experience! We’re so glad to hear TrimRx has been a more affordable and convenient option for you. We truly appreciate your support!
— TrimRx Team 💙
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