When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more
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Review summary
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After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more
Company replied
They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more
Company replied
I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more
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Company details
Written by the company
It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels
Contact info
48 West 48th Street, Ste 801, 10036, NewYork, United States
- 212-869-8415
- sales@trijewels.com
- trijewels.com
4.8
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I can’t thank them enough…
I can’t thank them enough. They made and delivered a ring that was a surprise for my wife in a short amount of time and it turned out perfect. They were also super helpful with the sizing. I would happily do business with them again.
6 August 2024
Reply from TriJewels
Hi
Thank you for your kind words! We're delighted to hear you had a seamless experience and love your ring.
Best
Vijay B
I am a repeat customer
I am a repeat customer.
Easy order process
Great selection
Excellent price
Great customer service
20 August 2024
Reply from TriJewels
HI
Thank you so much for keep coming back to us.
Appreciate the business, always here for you guys.
Best
Vijay
Reply from TriJewels
Hi
thank you so much for the opportunity, always around for any after sales service
Best
Vijay B
Amazing 1st purchase experience with…
Amazing 1st purchase experience with TriJewels!!! Vijay is very knowledgeable and an expert. Lots of choices with competitive price. Highly recommends.
24 July 2024
Unprompted review
Reply from TriJewels
Hi,
Thank you so much glad you liked your halo earstuds
Always here for any after sales service
Best
Vijay B
Amazing service and beautiful designs
Amazing service and beautiful designs! Love attention to details and flexibility.
25 July 2024
Unprompted review
Reply from TriJewels
Hi
Thank you for your purchase! We're thrilled that you found our items beautiful and our customer service great.
best
Vijay B
Reply from TriJewels
Hi
Thank you for your feedback! We're glad you found our service professional.
Best
Vijay B
This was the easiest jewelry purchase…
This was the easiest jewelry purchase ever. Great communication throughout the process and the ring is absolutely beautiful. Thank you for making this process seamless. Highly recommend TriJewlers for your jewelry needs.
27 June 2024
Reply from TriJewels
Hi
Thank you for your kind words! We're delighted to hear you had a seamless experience and love your ring.
Best
Vijay B
It was a good experience A bit confused…
It was a good experience A bit confused on how to pick out the ring size but found the size is not with what stone you pick.
1 July 2024
Reply from TriJewels
hi
glad it worked out, yes it can be over whelming sometimes ..if you need any guidance would be happy to assist thanks
Vijay B
Returning Customer with another Fantastic Experience
This is the second ring I have bought from Trijewels, for my wife.
We had a great experience the first time around, and are very pleased with our purchase and experience this time as well.
Vijay is fantastic!
He is very knowledgable, works with your requirements, and guides you through the process.
I highly recommend Trijewels.
10 June 2024
Unprompted review
Reply from TriJewels
HI
Thank you so much for keep coming back to us.
Appreciate the business, always here for you guys.
Best
Vijay
Vijay was extremely helpful and…
Vijay was extremely helpful and responsive. Highly recommend for customer service alone. Can’t wait to see the rings!
13 June 2024
Reply from TriJewels
Hi
thank you so much, we are super excited to bring both the rings together, enjoyed showing the stones alive on via video and glad you liked it ..let us know the final output.
thanks
Vijay B
They were great with customer service
They were great with customer service. I needed a smaller ring size than available and it wasn't a problem. I was also looking to stack with my other two rings and they sent me a prototype to ensure it fit before creating it. Overall in LOVE and great experience!
19 May 2024
Reply from TriJewels
Hi,
We really enjoyed making the ring ..thank you so much n giving us a chance , pls look after it any issue in future we are here for you..
best
Vijay B
Reply from TriJewels
Hi
thank you so much for the opportunity, hope it brings you all the luck and love
Best
Vijay B
Bad quality and customer service
First time a stone come out from my eternity ring was less than 30 days since I received it. It took TriJewels 6 MONTH to repair it and send it back to me. I wore it about 10 times in next 3.5 years and it happened again. Company refused to take any responsibility for embarrassing quality of their product and only offered to ship and repair my ring at my expense. Manager/owner Vijay never even bothered to return my call as was promised by his stuff. I highly advise not to deal with that company.
27 May 2024
Unprompted review
Reply from TriJewels
Hi
Sorry you feel this way, lets break it down the whole order,
you ordered this ring you are talking about in June 2020, after wearing it a stone fell and we repaired it free of cost and in five working days (Not 6 months, No body waits for repair that long) and you used and abused the ring it till June 2024, for 4 years with no issue, now when stone fell again, you want the ring to be repaired free of cost, i wish i could afford to do it, we have sold and shipped close to 40K plus jewelry pcs till date, we have clear warranty policy and it has worked out for all our customers till date, read it here : https://www.trijewels.com/Pages/Warranty (Please read)
please get your jewelry checked with us at least every six months and it will last forever, but pls don't abuse it and then expect us to repair it for free.
anyways as i said in all my emails pls send it back we will fix it for a nominal cost like anything else one uses in life, one has to pay to get it serviced just like our car or house or appliances etc
hope this reply will make you understand our position, we love to help you out if you want your self to be helped fairly and squarely.
please be in touch waiting for your email or call to resolve the issue.
Best
Vijay B
Reply from TriJewels
Hi
Thank you for your purchase! We're thrilled that you found our items beautiful and our customer service great.
best
Vijay B
Returning Customer
I cannot emphasize enough how thoughtful and understanding TriJewels was regarding my purchase. All my questions were answered and my conserns were put to rest. I am extremely happy with my ring. It is beautiful, and I received it days earlier than expected. I will be a returning customer. Thank you TriJewels!
27 March 2024
Reply from TriJewels
Hi
thank you so much for giving us a chance, we loved making it for you...always around if you got any more questions
best
Vijay B
Reply from TriJewels
Hi
thank you so much for the opportunity, always around for any after sales service
Best
Vijay B
Reply from TriJewels
Hi
thank you for the allowing us to make this gorgeous ring, always around if you need any help.
Best
Vijay B
Your gotta love Sapphires!
Your representative was fantastic designing the perfect pendant for me. Very knowledgeable.
2 April 2024
Reply from TriJewels
Hi
wow we had fun making the bigger version thank you for giving us a chance to big the gorgeous necklace
always here for you
Best
Vijay B
They communicate/confirm
They communicate/confirm, my ring was as displayed online, and I received it in a timely manner well presented.
16 March 2024
Reply from TriJewels
Hi
Thank you for your positive feedback! We're delighted to hear that you're happy with your purchase and our service.
Best
Vijay B.
Exceptional Experience: Professional, Attentive, and Lovely Pieces - 5-Stars
Over the past few years, I've been a loyal customer of TriJewels. Recently, I had the pleasure of purchasing a custom ring, designed from scratch, with the expert assistance of Vijay—a first-time experience for me.
I wish outstandingly run businesses like TriJewels and owners like Vijay were the norm instead of the exception. I've been consistently impressed with TriJewels' website, which is incredibly detailed and informative. It allows customers to visualize how a piece will look by showcasing different options for metal, stone, and colors. The professionalism of the staff is also noteworthy; they are respectful, attentive, and extremely knowledgeable about their products. Vijay, in particular, stands out for his personal touch. He not only provides excellent customer service but also takes the time to speak to you as a person, not just as a customer.
I highly recommend TriJewels and you don't have to rely on this review - if you have a question write to TriJewels and you can get a personal response to your own questions just like I did when trying to figure out if I could actually be happy with a custom designed ring.
28 March 2024
Unprompted review
Reply from TriJewels
Dear EA,
You are too kind with your words, I am not alone in this company there is the production team, merchandisers, designers, shipping team, listing team, developers and jewelers they are my backbone and our heart of the company we are super grateful to them to build such a great company, We are not complete without each other.
thank you again for keep coming back to us for more it is a honor, hope to make this new ring exceptional and she loving it.
thank you
Best
Vijay B
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