TriJewels Reviews 489

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, stunning, and exceeding expectations. The staff, particularly some team members, are frequently highlighted for their helpfulness, professionalism, and personalized approach, making the entire process easy and seamless. People also appreciate the excellent customer service, noting the quick responsiveness, clear communication, and dedication to ensuring satisfaction. However, some people were dissatisfied with the service of the company, mentioning a lack of respect towards customers. Additionally, one customer felt the chain on their beautiful necklace was too thin and difficult to change.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its beauty, quality, and stunning... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Service

Clients share positive opinions on service, highlighting outstanding communication and impressive speed. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more

Company replied

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Vijay is amazing!

25 April 2025
TriJewels logo

Reply from TriJewels

Hi,
Truly appreciate your sweet words!
It was a pleasure helping you, and I’m always here whenever you need.
Best,
Vijay B

Rated 5 out of 5 stars

Vijay and Rupa are awesome to work…

Vijay and Rupa are awesome to work with. They are very responsive and friendly. The ruby pendant necklace they created is beautiful!! Thank you!

18 April 2025
Unprompted review
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Reply from TriJewels

Hi,
Thank you so much for your kind words! It was a pleasure working with you, and we're so happy you loved the ruby pendant necklace.
Best,
Vijay B

Rated 5 out of 5 stars

Vjay created my dream diamond ring!

With perfection Vjay created my diamond ring exactly as my husband had intended it to be from his drawings.
We had a setting from the prior jeweler and were never really happy with it.
Vjay is an artist and my ring is a work of art. His prices were much less than I had expected and from drawings, to wax molding approval in less then two weeks. Our other jeweler took a month and charged us a lot more. I've also bought emerald and sapphire and diamond eternity rings from Vjay. They are perfect and cost less then the same item from other jewelers.
Vjay is incredible! I'll never need to find a jeweler again!
Christine & Tom

15 April 2025
Unprompted review
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Reply from TriJewels

Hi,
I am truly touched by your words—it means a lot that we could create something so meaningful for you. I’m so glad the ring turned out just as you hoped, and it’s been a pleasure working on every piece with you.
Best,
Vijay B

Rated 4 out of 5 stars

The owner is very responsive

After I spoke with the owner regarding my concern, he and I came up with a solution. He is very quick and responsive. I am pleased with his response. I look forward to receiving the new ring.

14 April 2025
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Reply from TriJewels

Hi
We spoke as we agreed pls don't worry we will work together on it as it is custom made only after one make it one can feel otherwise
Best
Vijay

Rated 5 out of 5 stars

Excellent quality and customer service!

Vijay and the team at TriJewels are amazing, taking my request and turning it into reality. The customer service and attention to detail are untouched. Excellent communication and quick turnaround as well. 100% satisfied. You’ve got my business going forward!

2 April 2025
Unprompted review
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Reply from TriJewels

Hi,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that we could bring your vision to life. Looking forward to creating more beautiful pieces for you in the future!
Best,
Vijay B

Rated 5 out of 5 stars

Vijay and his crew are AWSOME!

Vijay and his crew are AWSOME!! I am blessed to have stumbled unto TriJewels website after searching many other websites for engagement rings. The selection on hand is plentiful and beautiful but I wanted specific stones and design and I was able to put it all together through their website and of course, Vijay was very helpful in designing a beautiful band set to go along with the engagement ring. I was able to surprise my wife by taking her to New York and to TriJewels to pick up her ring. This was a great experience for the both of us and I am very grateful to the entire TriJewels staff for making it all possible. I highly recommend TriJewels, whether online, phone, or in person

12 March 2025
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Reply from TriJewels

Hi,
Thank you so much for your wonderful feedback! We’re truly grateful you found us and that we could bring your vision to life. It was a pleasure being part of such a special moment, and we look forward to serving you again!
Best,
Vijay B

Rated 5 out of 5 stars

Great experience A to Z

I found TriJewels doing a research while shopping for ruby earrings and doing comparisons. Being an experienced shopper, I am always very skeptical of jewelry vendors and unfortunately learned the hard way by purchasing glorified glass advertised as “gemstones” (topaz, sapphire, ruby etc). I am also keenly aware that it is plain stupid to believe that they are selling truly natural rubies for $50, $200 or even $1,000. At best, you can get high quality synthetic lab-created products. That said, I developed good working trust-based relationship with Vijay who was firm and straightforward on pricing which turned out to be quite fair. The shock came when I received the final product which was drop-dead gorgeous. This being my first experience, I am planning for a few more purchases - naturally fitting my budget! The company as I was advised has local staff in New York, which is quite remarkable.

12 March 2025
Unprompted review
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Reply from TriJewels

Hi,
We truly appreciate your trust and kind words! It was a pleasure working with you, and we’re so glad you loved your ruby earrings. Looking forward to creating more stunning pieces for you!
Best,
Vijay B

Rated 5 out of 5 stars

Third purchase and not the last!

This was the third time that I worked with Vijay and this was such a wonderful experience. Vijay and his company are on track with design to finish and shipping quickly. I sent him a pic of a ring I wanted and he had it casted and made within a week and I got it today and I am overjoyed with the quality and look of the ring. I highly recommend this jewelry company and will return again for another wonderful piece of art! Thank you Vijay for the excellence once again.

28 March 2025
Unprompted review
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Reply from TriJewels

Hi,
Thank you so much for trusting us once again! It was truly a pleasure bringing your vision to life, and we’re thrilled to hear you love the ring. Looking forward to creating more beautiful pieces for you in the future!
Best,
Vijay B

Rated 5 out of 5 stars

This company is so awesome

This company is so awesome! From the product to the customer service! They gave exceptional service my bracelet is so beautiful! I will definitely make more purchases and highly recommend!
Rupa is so amazing!

27 March 2025
Unprompted review
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Reply from TriJewels

Hi,
We truly appreciate your support and are so glad you love your bracelet! Rupa and our team are always here to help with your next piece.
Best,
Vijay B

Rated 5 out of 5 stars

TriJewels is Definitely Worth It

I had an amazing experience with Trijewels! I hadn't heard of the company before, and found it via google. I was a bit skeptical, ordering something so expensive from a site I hadn't heard of before. The reviews were great, including on reddit, so I decided to try it out (particularly after seeing they include an appraisal note). I asked a question and Rupa responded immediately. I ordered what I wanted, and she coordinated again closely with me, remembering my question and making sure everything was as expected. Came right on time, beautiful and beautifully packaged. Really a great experience all around.

11 March 2025
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Reply from TriJewels

Hi
Thank you so much for giving us a chance! We’re so glad Rupa could make the experience smooth and reassuring for you. It means a lot that you trusted us, and we’re thrilled you loved your piece. We truly appreciate your support and look forward to serving you again!
Best,
Vijay B

Rated 5 out of 5 stars

Great Service and Products

Got an eternity ring for my wife for our 25th anniversity. The ring was great quality, pretty, and they shipped on time. Great customer service to ensure we got the right one and size for her. Would certainly recommend TriJewels.

5 March 2025
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Reply from TriJewels

Hi
Thank you so much for trusting us with such a special milestone! We’re delighted to hear that the eternity ring was perfect for your wife and that our team could assist you in finding the right one. Wishing you both a wonderful 25th anniversary and many more to come!
Best
Vijay B

Rated 5 out of 5 stars

Carisa emerald hoop earrings

Purchased Carisa emerald hoop earrings. Emeralds are a nice color green. Not too light or dark. These hoops are the perfect size for me. Not too large but larger than Huggies. They have a nice selection for you to find your perfect size. Overall great quality and service.

26 February 2025
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Reply from TriJewels

Hi,
Thank yiu so much for giving us a chance, we hand pick all our stones ourselves so makes it easy to maintain the quality promised,
If there is anything else you need please reach out to us
Best
Vijay B

Rated 5 out of 5 stars

The personal care

The personal care, reassurance and comfort that Vijay gave was beyond what I expected. I searched for a long time to find the band that called out to me and the love for my girlfriend. Vijay walked me thru the whole process and listened to the vision I had in my head and made it a reality. The ring arrived today and I have not stopped smiling and am outstanded at the quality and craftsmanship of the ring.

13 February 2025
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Reply from TriJewels

Hi
thank you so much for such a warm and honest review, i personally enjoyed meeting you video chat and getting to know what you needed and how we can make it happen, we had fun specially when it comes out so nice ..thanks again be in touch
Best
Vijay B

Rated 5 out of 5 stars

I bought and returned one ring

I bought and returned one ring, not because of the quality, more the color. The customer service was excellent so I am trying again. After speaking to the owner and explaining what I was looking for, he sent me very helpful info and link on how to order exactly what I want. Very hopeful this one is perfect!

26 February 2025
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Reply from TriJewels

HI
thank you for trying again as even if the product does not suit your taste i am glad the transaction was smooth and trust worthy.
hope you like the 2nd ring
Best
Vijay B

Rated 5 out of 5 stars

I really like the quality of your…

I really like the quality of your products. This is my third purchase in your store. My wife is very happy.

30 January 2025
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Reply from TriJewels

Hi
Thank you for always coming back to us first and giving us a chance.
really appreciate the relationship we have with you and your family.
Best
Vijay B

Rated 5 out of 5 stars

Expertly Crafted and Amazing To Work With!!!

I was first introduced to TriJewels by one of my closest friends, who owns several gorgeous pieces from there. After admiring her collection, I decided to treat myself to my very first piece—a stunning gold bracelet. From the moment I reached out, Vijay was incredible to work with. When I mistakenly provided the wrong wrist measurements, he was incredibly accommodating and resized the bracelet right away.

After such a positive experience, I didn’t think twice about turning to Vijay again when it came time to choose my engagement ring. I was feeling a bit overwhelmed trying to decide, but Vijay was so patient and genuinely helpful, offering guidance without any pressure to rush my choice. His approach gave me the confidence I needed to make the right decision.

When my ring arrived, I couldn’t have been more excited—it came quickly, within just a few days, and I am completely in love with it. I honestly couldn’t recommend Vijay and TriJewels enough. The quality, service, and overall experience have been exceptional. I would absolutely buy from them again without a second thought.

11 January 2025
Unprompted review
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Reply from TriJewels

Hi Mansi
thank you so much for giving us the opportunity to make the gorgeous engagement ring and the bracelet ..we wish you all the best
thanks
Vijay B

Rated 5 out of 5 stars

Pretty as a secret picture!

Arrived within promised timeframe, presented beautifully and "disguised" cleverly so the packaging didn't scream "steal me, I am a piece of valuable jewelry!"

15 January 2025
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Reply from TriJewels

Hi
We truly appreciate your thoughtful review! Creating a seamless and special experience from delivery to unboxing is what we strive for. We're so glad you loved it—enjoy your beautiful piece!
Best
Vijay B

Rated 5 out of 5 stars

Expertly Crafted Jewelry

The people at TriJewels are highly communicative and dedicated to providing the highest quality, best fitting jewelry! They made the process of selecting and ordering my ring extremely easy. And, when it arrived as promised within a few days, it came in a securely shipped manner via FedEx with a beautifully wrapped box and Certificate of Authenticity enclosed. Very Professional!

30 January 2025
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Reply from TriJewels

Hi
We're so happy you had a great experience! Your satisfaction is our top priority, and we’re glad you love your ring.
Best
Vijay B

Rated 5 out of 5 stars

Amazing customer service for my…

Amazing customer service for my gorgeous custom order! Highly recommend. I will definitely be a repeat customer!

21 January 2025
Unprompted review
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Reply from TriJewels

Hi
We truly appreciate your glowing review! It’s always a joy to create something special for you, and we can’t wait to serve you again.
Best
Vijay B

Rated 5 out of 5 stars

The ring is stunning

The ring is stunning, well priced, amazing quality and came super fast!

11 December 2024
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Reply from TriJewels

Hi
Your feedback means a lot to us! We’re delighted that you’re happy with your purchase!
Best
Vijay B

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