Tricon Reviews 64

I strongly urge anyone considering renting from Tricon Residential to think twice.

Since moving into my home in mid-April, I’ve dealt with the same plumbing/septic issue repeatedly. This issue prevents me from using the washing machine included in my rent, and as of now, I have not been able to do laundry at home for almost a week.

When I first moved in, I could see previous tenants’ maintenance requests, and they had also reported this exact same issue multiple times. When the septic company came out earlier this year, they told me they had advised Tricon that the system needed to be replaced. Tricon has chosen to continue servicing the faulty system instead of fixing the root problem.

Despite numerous calls, voicemails, and emails, Tricon has completely stopped responding to me. I have multiple open maintenance requests and no updates. Meanwhile, my garage has flooded several times, destroying personal property.

This week, I had to buy clothes for my kids just so they could go to school, and yesterday I spent more than three hours at a laundromat paying out of pocket—all while paying full rent for a home I cannot fully use.

This is unacceptable. Tenants deserve better than paying full rent for a home with unresolved, recurring issues and zero communication from the management company.

I am a homeowner. I live next door to the rental. Today a service man from Tricon Residential climbed over my gate to look at the fence at the back of the rental. He didn't ring the bell and the fence on the rental can't be accessed from my property. Pretty ignorant.

DO NOT TRUST THIS COMPANY - Discriminatory & Irresponsible Practices

I applied for a home on July 10, 2025, and was initially approved. I was told the property would not be ready for five weeks due to renovations. However, the home sat untouched the entire time--no work was done, and there was absolutely no sense of urgency about our family's situation.

Then, just three days before our scheduled move-in, my application was suddenly canceled without valid reason. I firmly believe this was due to discrimination--a heartbreaking and unjust experience that left my family homeless.

We are not eligible for any more extensions at our current residence, which has already been rented to new tenants. This company has shown a complete lack of professionalism, empathy, and integrity.

I urge anyone considering working with this company to read the reviews and take them seriously. Our voices are not being heard. Our complaints are being ignored.

These are not good people, and this is not a good company. They do not deserve 1 star!

From an HOA standpoint, NOT GOOD! Tricon is overdue with payment of HOA assessments. Emails have been exchanged many times and they keep stalling by requesting various documents. Documents I have already sent them and not required to provide. Our HOA has an online HOA management website with all their account info and the documents they keep requesting already available to them. They login to the website 2 or 3 times a week, but still have not paid the invoices or late fees. Next week we place a lien on the home and charge them for all the fees.

If you can help it, steer clear of this company. They purchased my home from a prior rental management company and the experience has been horrible. They half complete work orders and then cancel them without finishing the job. There are expectations about utilities that are not clear to the tenant and when you don't carry through with the changes, additional costs are added to your lease with no notice and take days a dog fight to get them resolved.

Terrible Customer service
On hold for hours every time you call.
Weird fees all time
Poor communication
No follow through.
Pathlight was never like this.

It's not just that these guys are slow to respond/fix issues, but my neighbors constantly berated me because my lawn was not maintained for weeds. They blamed me for causing issues with their yards, even though they had lawn services. The HOA cited Tricon, and they swept it under the rug.

Horrible company!!!! Do not rent from!!!! Had a slab leak for 7 days before they finally sent a plumber. The plumbers work was not approved for several more days so a total of 10-12 days of leaking and flooding our house.
No fans, no remediation, no mold check nothing. Finally 4-5 weeks later they approved flooring and only installed half the floors. Still had concrete and tack strips all over 3 months later!! Cannot get ahold of anyone to finish the work. Worthless, trash company that does not care about their tenants. They would rather you move than do anything to fix something that is broken. Even if it is dangerous to your health.

While I love my home. My experience has been nothing short of terrible. On move-in day the smart door lock would not work. I could not access the home. While they sent someone within an hour this was the first of many inconveniences. I have not been able to use the smart home features since moving in although im being charged monthly for them. I can't access the camera, door, maintenance or pay my rent. I can't access the app at all. I have called monthly to complain and I have written email. I've had to pay my rent via rent cafe (which is sn additional charge) or instructed to go in person. While the issue remains unresolved with zero return communication. On the other hand they are quite able to communicate additional charges and responsibilities for me. I was charged $400 for a plumbing issue went they sent immediately after service. I also received an email about rocks in my lawn as a HOA violation. When I replied that the issue was preexisting they discontinued communication. This is so unfortunate because I selected Tricon because of their reputation. Im truly heart broken and disappointed.

I have stayed at 2 different Tricon homes and I'll say that this place is the absolute worst. They buy the cheapest everything to put in the home and will charge you when they got what they paid for. They will also never give the deposit back. You will receive charges for non existent damage and then will not respond to any disputes of charges or quite anything if I'm being frank. The repair teams are AWFUL. You can't schedule a time just a 4 hour time window that they give you a time the day of. And guess what, if you're not home at exactly the time they show then they won't even wait 10 min.

Company has been charging for pool cleaning service for 3 months and no one has yet to show up to clean the pool. tried to contact Gina Carr for the last month and will not respond to any emails. just as bad as pathlight.

On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by Pathlight, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT last year!!!!

I want to start off by saying thank you for letting us know what’s going on behind the scenes with the management transfer. I would have given 5 stars ⭐️ but the payment system is not so user friendly. Meaning that the system gives us a hard time doing online split payments. and then there’s a huge late fee involved. We feel like that should have been waived for all customers involved with the way this new company operates. As to compared to pathlight we were able to do split payments and have multiple accounts payment options; it allowed everyone to pay separately.

Other than that tricon is a good company so far, they have assisted us with the tickets we submitted. & thank you gentlemen and ladies working for tricon, you are appreciated.

Don’t rent from this company!!!!! At all, run don’t use them, they don’t care about your safety!! I called to report an issue and when I told the lady that we would not rent from them she laughed!!!! She didn’t even know why….. the reason why is we went to look at a house only to find it not secure!!!! Multiple windows unlocked, back door unlocked and a blanket in one of the closets like someone had been sleeping there……RUN!!!!

So far, so crappy! Been with this management
company less than a month and already got an eviction notice! No one called, texted, or e-mailed us that there was a problem with our payment, but then the company had to pay a process server to deliver, then realized that they messed up and still haven't fixed several issues with payments and then are trying to charge me late fee's and other fees for stuff I don't have. They never communicate well and customer service, although very nice, doesn't have a clue!

HORRIBLE Company!! Stay far from Tricon. They took over management from Pathlight property management but are just as horrible. They charge so many extra fees over my original rent. It’s ridiculous!

I give no stars, but had to give at least one to share my experience,

My residence was transferred to this property management company. I was to be on a month-to-month lease with a rental payment of $2,150.00, up from $2,095.00 to begin February 1, 2025. with my previous rental company Pathlight Properties, LLC. My rented residence was transferred to Tricon without informing me the resident by email, letter or phone, I simply went on the Pathlight website January 27th 2025, to pay my rent and was directed to Tricon who could not be reached by phone or through their website, because the transfer required a PIN from TRICON, who could not be reached. Eventually spoke with someone who walked me through making a payment, which they would not process.

Every step of the transition of management companies has been a complete nightmare, From TRICON's dismissive and extremely rude customer service reps to difficult to navigate websites and rejected full payments. Because they unilaterally decided despite my providing them with emails confirming the month-to-month payment amount agreement with Pathlight, and their eventual welcome email, that stated all terms of my agreement with Pathlight would remain intact, that my rent effectively immediately would be $2,600.00 if I did not sign a lease with them right now! and just as an added bonus gave me added fees. a $5.00 lease transfer fee, mind you I had nothing to do with the management companies decision... a $14.05 month-to-month lease fee, and a $104.75 late fee AFTER they rejected my payment because this lease, just demanded of me was not signed, or for what ever reason who ever answers the phone or email wants to give me.

They know I cannot move my family out on the street, I don't have the money to hire a lawyer to have my rights respected and the prior agreement with the other property management company honored.

I did not want to sign a lease, I planned to move out in July due to financial issue, and could not move out sooner because my children are not out of school for the Summer until June 2025.... but was forced to by Tricon, stating that they would only honor the $2,150.00 if I signed a 12 month lease. Which I had to do. Their favorite phrase by phone is that is not my department, then they transfer you into a void... I waited the 2 hours and 33 minutes on hold only to have the call drop, called back, told them that the number they transferred me to never responded and how long I remained on hold... dead silence, then a rude, do you want me to transfer you back into the que. and an immediate transfer back into the void, it took 3 days of calling back and stating my concerns, (my rent is due, until I sign a lease, the web site wont let me sign in, and I need to know how to proceed)

Then around the 10th of the month, someone from TRICON starts emailing me basically to strong arm me into signing a lease, the lease is processed on 2/15/25 and NOW I can resubmit payment through their website, but they will only allow me to pay with all the non-sense fees.

TRICON has presented itself as a predatory company, with no regard for its tenants, lacking honor and integrity. I am not dealing with them because I elected to, and given a choice other than sign with us or deal with a period of homelessness, I would not, as I look forward to more unpleasantries with their service over the next 12 months, rest assured, I will be prepared to depart this turmoil at the end of my lease on January 5th 2026... Incase your not looking at dates in this review... Lease was processed on 2/15/2025 and ends January 5th 2026.... (my Pathlight lease expired on 2/2025) the math is not mathing... odd date, to force another lease, but I will be prepared. An honorable property management company does not have to manipulate tenants to retain them, keep that in mind should you willingly elect to lease from them.

TRICON also limits your ability to review them on their website, controlling the narrative, would an honest company do that?

well, usually i have nothing but good things to say about Tricon, but when i was denied service to look up in my attic because i have some animals or whatever the hell is up there, they told me that this service wasn't in my lease which makes no sense and so i have to come out of my pocket with hundreds+ dollars to see what's going on & fix the problem and still make rent SMH!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give zero starts I would - this has been the absolutely worst company we have ever had to deal with - from issues day one with repairs that were promised - roof leaks, mold, pool unusable and HOA after HOA violations caused by their lack of care. But try withholding the rent for lack repair and they will start eviction without a care for their tenant's health or safety. Dead beat company - STAY FAR FROM THEIR PROPERTIES!!!!!!!!!

I’ve been living in this home for 11 years and I’ve never heard that it’s the tenants responsibility to paint the entire house and for the rent that they’re asking for this is truly ridiculous because if we have to paint we need the DEED so we can paint it the color we want, but according to the lease we have to let them know if we want too but WHY IF WE HAVE TO PAINT OURSELVES? Make it make sense because it’s NOT MAKING ANY!! We almost burned up here from them sending someone out to fix the breaker box who evidently didn’t know what he was doing a few years back. They constantly send contractors out who don’t know anything they just hire people who can’t even read a tape measure or do anything for that matter. Some issues that we’ve reported still haven’t been fixed properly just a shabby, pathetic, awful, horrible service. They redid the kitchen cabinets by painting over them and the countertops, the drawers still get stuck, wheels falling off! I mentioned that it’s mold and all they did was come out and painted over it SO SAD!! The master bathroom shower keeps pealing and all they do is send someone out to paint over it I’ve had this done at least 3 times within a couple of year’s. Just told them about the master bathroom cabinet and they just placed a wood piece of wood under it and nailed it down like that fixed it. They came out to do the foundation and it still has cracks on the patio and in the inside and the paint don’t even match. The stove went out a few years ago and they came and out and replaced it with a easy baker oven instead of the same size that they took out! I can’t even prepare holiday meals in it because it’s so SMALL! We tried to get Stanley Steamer to come out to do the air ducts but they stated that Tricon had to do it bad mistake! They came out and did the air ducts and it’s still dusty! We asked for window screens and they still don’t fit. The patio door is a sliding door and it’s HORRIBLE but they said they can’t find any when in fact Home Depot and Lowe’s still carry them I guess we have to do that too! I have a whole lot to say but it may become a novel. They replaced the carpet for the entire house a couple years ago and it’s not even it look like it’s coming from the base of the wall. This is my 3rd review about them and their ridiculous, terrible, and awful landlord capabilities for those of us who’ve been living in their homes for over at least 5 years.