Easy to order, on time delivery, exactly what I ordered. Communication between order and delivery can be better (e.g. sms/email updates) but generally a good experience. Bought Salomon boots (an upgra... See more
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Review summary
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The company I dealt with TREKKINN.com were very good-I ordered exactly the size and model of boot I needed and chose standard delivery -being delivered BY 17/4/26. However it was this side of the chan... See more
Struggling to get in the UK so was happy I could purchase from Trelkinn. Remember to check the tracking all the way rather than just Royal Mails generic messaging
Company replied
Well priced walking shoes, which arrived via Royal Mail, in good condition. Only downside is that they took a week to arrive.
Company replied
Company details
Written by the company
Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running. Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories. Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee. Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy. Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers. Shipping & secure payment! Visit us today at www.trekkinn.com
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
3.9
Great
27K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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All kinds of brilliance under 1 roof !!!
Great pricing firstly , next comes their MASSIVE range (Top tip - if you can’t find it , Trekkinn probably sell it !!)
Then there’s fast tracked delivery and you earn coins to save money on future purchases
And lastly, this is just Trekkinn , there are loads of different ‘inn shops under 1 roof , each specialising in your specific sport or activity .
Give em a try
I love em ! 👍🏻
21 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great communication
Great communication, boots arrived by Royal Mail a day early .
Bought the boots as a birthday gift and my husband was thrilled .
Would use this company again .
Thank you
16 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Saw it was a Spanish company and…
Saw it was a Spanish company and expected a bit of a wait. No. Items arrived promptly from UK hub.
20 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Over the top packaging
Easy to buy product. SO disappointed with the packaging. Could have send it in a envelope! Instead was in a whole load of plastic.
21 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
I want to return the item and I am…
I want to return the item and I am being charged over £11 to do that.
Joke!!
Would not buy from them again.
25 March 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
Would use again
Quick delivery, arrived 2 days early!!
Very happy with whole purchase experience.
20 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great boots at a competitive price
Great boots at a competitive price. Importantly I can buy a UK 11.5, half sizes are very difficult to obtain.
I have had several pairs of North Face boots from this company and have been 100% satisfied. Typically boots take a week to arrive so don’t expect next day delivery.
26 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Tradeinn in was ok but the courier…
Tradeinn in was ok but the courier service is terrible,they left my parcel at the front gate and the parcel was soaking.
Too lazy to walk up my driveway and place at the front door or porch.
Typical of UPS ,this has happened numerous times this week
25 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great
I was a bit skeptical ordering from here to start with, but I shouldn’t have worried. Great service, great delivery - some deliveries from UK businesses can take just as long… and I saved £30 on some Adidas Terrex. Can’t fault anything.
27 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very poor service - do not recommend
They sent the wrong size trousers.
The last order I put in, after 1 week, they said didn't have the trousers in, and refunded me, however order took 2 weeks to arrive.
For some reason, it appears they have taken 2 payments this time for the trousers I ordered, under 2 seperate order numbers!!!. They sent the larger size, and the size I ordered, I then get an email saying no longer in stock!!
Shouldn't advertise products in stock if you can't fulfill the orders.
I do NOT recommend this company.
27 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Order was delayed almost one week
20 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Did not realise the company was based…
Did not realise the company was based in Spain, item arrived fairly quickly, but needed to return as too small.
Followed instructions to the letter, posted item off on 27th February, it sat in the Netherlands for ages, kept emailing customer services, who are absolutely useless, as just keep getting the same responses, ot different agents who haven’t read previous messages.
Item is now at their warehouse in Spain.
Still haven’t had a refund, absolutely infuriating.
DO NOT BUY FROM THIS COMPANY?
25 March 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Failed to deliver items as promised when paid for, with no apology or refund
I don't usually write reviews but feel I have to after my experience with TrekInn. I ordered two head torches from them ahead of a trip to South America, where they offered a slightly lower price than competitors. Unfortunately, my experience has been extremely negative and their service wholly unsatisfactory.
As soon as I ordered the items, the delivery date slipped from Thurs-Fri to Fri-Mon. They later emailed me on the Thursday to say the item had been shipped late, with a delivery date on Monday. On the Monday afternoon, with no sign of the items, I contacted them to say I needed them urgently due to the trip and was reassured that they were in the country and would arrive very soon, even though the tracking link they sent me said the items were still in the Netherlands. After I contacted them again on Tuesday, they stopped replying to my emails, and I was forced to purchase replacement head torches at much greater expense and inconvenience at a nearby store, ahead of my trip on the Wednesday.
Whilst I was away, I eventually received an email from the company telling me the items had been delivered - 13 days after the original delivery date. However on getting home, there was still no sign of the items. On emailing TrekInn, they informed me that it is my responsibility to complain to the delivery company, but because 7 days had already passed (given I was away), the time limit had expired and there was nothing I or they could do.
I have asked them twice to raise a formal complaint given I have spent nearly £90 (including a delivery charge) and not received the items, and they have ignored my emails. At no point have I received an apology from TrekInn that the items were extremely late, not delivered, and caused me the inconvenience and expense of having to buy alternatives.
When items are ordered and paid for by a customer for a specific use and deadline, but the company delivers them 13 days after the final delivery date that was specified when making the purchase, then it is the responsibility of the company to offer a refund. This is regardless of whether or not the items ever turn up, and is the first and foremost issue. The company has failed to deliver the items paid for in time (apparently 13 days late, at best), and it is the customer's legal right to obtain a full refund. We will be taking this forward through legal routes with all the evidence that we have given that, unfortunately, despite 12 emails to date, we have not been offered a refund or compensation.
My experience has been extremely poor and I would recommend avoiding this company.
11 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Everything went fine
Everything went fine, the order is just like the pictures, but like others said, it came late a few days
23 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Shoes fine delivery not so
The shoes were absolutely fine and exactly as described. The delivery on the other hand wasn’t great. Paid £5 and it took 9 days from order to delivery which in 2026 is not acceptable IMO
24 March 2026
Unprompted review
Reply from Trekkinn.com
Good Morning,
Thank you for your wonderful feedback! We’re delighted to hear that everything was perfect. We look forward to serving you again.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Dreadful after sales service
Dreadful after sales service. The products are of course fine because the brands are the brands you select BUT the service is awful. The website leads you to believe that you are in a UK domain, so doesn't make clear you are ordering outside of the UK or that delivery is coming internationally. The delivery dates quoted are not correct, when you question them with their "support" team, they say sometimes deliveries may be a few days late - mine was nearly a month. Leads me to feel that the helpdesk is a bot, same answer every time - keep checking the tracking. Really misleading and I will never order from them again.
23 March 2026
Unprompted review
Reply from Trekkinn.com
Dear Stephanie,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great service
Great service, happy with the item ordered and much cheaper than the uk. Delivery was in a good timescale and kept up to date with tracking, would recommend and use again
20 March 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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