Treat Your Dog Reviews 

16
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TrustScore 4.5 out of 5

4.5

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4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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1-star

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4.5

All reviews

(16)

1 review in the last 12 months

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Rated 5 out of 5 stars

PERFECT

Excellent from start to finish. Great website easy to navigate. Ordered some Doggy ice cream. Ordered Strawberry, Peanut butter, Coconut and Bluberry. My Cockapoo loves them all, I had a little taster myself, very nice. Ordered 6pm on 9th, delivered with standard delivery on 14th not the fastest delivery but no probs ice cream will not melt comes in powder form and just add water and freeze. PERFECT. Thank you to "Treat Your Dog" I am a happy shopper and my puppy Teddy is a happy dog with is ice cream. I will be using again.

14 July 2026
Unprompted review
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Reply from Treat Your Dog

Thanks so much for leaving a wonderful review and supporting our small business 🙌

Rated 5 out of 5 stars

Super impressed by this company

Super impressed by this company.
Had a special request for a last minute delivery and it was delivered perfectly on time just as we needed it.
Had a conversation with someone on the phone to ask for speed and they went above and beyond.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Always a treat to shop with tyd

Always a treat to shop with tyd. Helpful when answering any queries and never had an issue with the products. Doggo loved breaking into his advent calendar, even the days he wasn't supposed to.

30 November 2023
Unprompted review
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Reply from Treat Your Dog

Thanks so much Rae for leaving such a lovely review! I am so pleased your dog enjoyed its advent calendar they are such a great idea for dogs to join in the Christmas festivities.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I got the size of my dog's coat wrong three times and Suzanne was extremely helpful and patient with an easy returns and replacement item service. Thank you so much!

31 January 2024
Unprompted review
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Reply from Treat Your Dog

Thanks Kirsty for leaving such a lovely review. I am so pleased we could finally get the correct sized coat to fit your dog which is so important. Thanks again for supporting my small business.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and thorough description of products to ensure I got the right product for my dogs needs

1 June 2023
Unprompted review
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Reply from Treat Your Dog

Thanks Liam for leaving a great review I was glad we were able to help you with your order. I hope your dog enjoys its new toys and bed.

Rated 5 out of 5 stars

This is the second coat I’ve bought for…

This is the second coat I’ve bought for my standard poodle the quality is great it’s quite thick and waterproof the front legs have a wee pleat for movement I love them . I honestly think these are the best I have bought the blue also has great clap there really great bargin . Some are dearer on other sites this is great

29 October 2022
Unprompted review
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Reply from Treat Your Dog

Thanks Margaret for your review so pleased you are happy with your Walksters coats. I agree I think they are great quality for a reasonable price. George your dog looked fabulous in them.

Rated 5 out of 5 stars

excellent customer service

What excellent customer service. Suzanne answered all my questions and was able to recommend products to me based on my dogs needs. The drying coats have been great with the wet weather and my dogs adore the healthy treats

30 September 2022
Unprompted review
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Reply from Treat Your Dog

Thanks Nicola for your lovely comments it was a pleasure to assist you and I am pleased you and your dog are happy with your products.

Rated 5 out of 5 stars

Fantastic next day delivery from new…

Fantastic next day delivery from new owners . Loved dog bed .
Thank you

8 October 2022
Unprompted review
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Reply from Treat Your Dog

So pleased you and your dog are happy with your bed. Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

New ownership - highly recommended

The new owner of the company is really friendly and she helped me with quite a few queries I had about some of the products I was looking to buy. Overall brilliant service, highly recommend! Thank you.

5 October 2022
Unprompted review
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Reply from Treat Your Dog

Thanks for the review Susan I was happy to assist you, hope you and your pup enjoy your products!

Rated 1 out of 5 stars

Poor service and products

Poor service and products. I returned the product as it was of inferior quality and not only did I have to pay the return postage but also the delivery postage for a product that I rejected due to poor quality. Avoid this company as there are many companies out there which provide both better products and customer service.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Waterproof dog coat

I have just received a waterproof dog coat for my Golden Retriever. I ordered size 5 and it fits perfectly. She is only 8 months old, so I will definitely be ordering the larger size when she has grown a bit more. I got messages and emails telling me how my order was progressing. Cannot fault this company.

9 December 2021
Unprompted review
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Reply from Treat Your Dog

Thanks Sue for taking the time to leave a review. We are so happy to hear the coat fits perfectly and you enjoyed our service. Thank you

Rated 1 out of 5 stars

My advice is not to buy from this…

My advice is not to buy from this company. I unfortunately ordered a canvas dog carrier which looked great as it made travelling in car easy and going camping etc. Their sizing is all wrong I have a Jack Russell terrier which is classed as a small dog and as I wanted her to have plenty of room I ordered a medium. My husband looked at the size measurements and said I should go for large which we both thought was strange. When it arrived it looked well made but when we put our dog into it and travelled in the car for twenty mins she had been very very sick which doesn’t happen when she is in her cage. When my husband unzipped it to let her out a bit of gauze broke off and stabbed his finger. He thinks this could be a serious health hazard if a bit fell off and the dog might choke on it.
My real upset is the lady I dealt with at the company by email. I asked for a refund or exchange as the product was not fit for use. She was dismissive and rude and told me she was correct and everything they did was perfect. Not good enough customer service wise and will never use them again as there are so many other really great companies doing the same thing. I see someone else has also had a problem with sizing and not getting their money back

19 July 2021
Unprompted review
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Reply from Treat Your Dog

I am sorry that you have felt the need to leave a review here but I wanted to share again why we have been unable to offer you a refund.
I can see that we have dealt with all of your communications in a pleasant manner on every occasion, but based on the following information we have been unable to refund your crate:
You contacted us 2 weeks after the crate was delivered and said the crate hadn't arrived. We replied and asked for more information to help. You did not reply to this. We realise this had arrived by way of further communications from you.
A week after this initial contact, you contacted us again asking for a refund as your dog was sick in the crate when travelling. We replied on how to help with finding information regarding travel sickness in dogs.
A day after this, you shared you had broken the crate when your husband's hand was pushed through the fabric.
You also told us someone advised on the size of the crate, but at no time did we advise. The website description of the PetGear crate does share that this crate with sizes M to XL is for small to medium breeds. This is the PetGear sizing and we add this information to help people be guided on the crates, but full measurements are shown too.
We have replied to each of your communications quickly, helping wherever we have been able but on this occasion, we have been unable to satisfy your desire for a refund. Had you returned the crate before use we would happily have refunded you in full, as we do with our customers when required.

Rated 1 out of 5 stars

Don't use

Don't use , There towelling dog coat was hopeless the Velcro to hold it on was facing the opposite direction to the bit it should stick on. The collar area nearly strangles the dog and I went for the largest size.
Then I returned everything they sent and they didn't refund me the full amount. They kept money from me for no reason. Every thing was returned as i brought it with no damage.

9 April 2021
Unprompted review
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Reply from Treat Your Dog

I am sorry you didn't feel the Velcro on the Henry Wag drying coat was not strong enough. The sizing chart does share measurements but we appreciate that all dogs are different shapes and sizes and hence why returns of course are available. I have checked your order and you have been issued a full refund for the products. You have not been refunded your postage as this has been used. I hope this is clearer for you.

Rated 5 out of 5 stars

Ordered a Scruffs dog bed from…

Ordered a Scruffs dog bed from treatyourdog as it was cheaper than all other websites I had found the dog bed on. Bed as described, communication with company fine and product was delivered quickly, received within 2 days.

16 October 2020
Unprompted review
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Reply from Treat Your Dog

Thank you for your review Rachael. We are happy to hear you found us great value and the bed is exactly what you were looking for.

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