TREASURE REALTY Reviews 289

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

St. Regis Resort North Topsail unit 2404 Writing on the internal walls, ice maker didnt work, bedroom TV didnt work. No onsite management team, no sheets,towels or even toilet paper. Did not discl... See more

Rated 1 out of 5 stars

My parents booked a condo at Topsail Dunes for the week of 7/13. My dad just received a phone call tonight (7/2), stating that the condo would not be ready in time due to damages and their reservation... See more

Company replied

Rated 5 out of 5 stars

This was our first time renting from Treasure Realty and we were really impressed with their clear communication and how easy they were to rent from! The condo we rented was just as described, very cl... See more

Rated 5 out of 5 stars

We have vacationed @ North Topsail Beach for 7 yrs and Treasure Realty was the agency we rented through. The check in process is very organized and folks are very friendly and helpful. Maintenance iss... See more

Company details

  1. Vacation Rental
  2. Travel Agency

Information provided by various external sources

Treasure Realty is #1 in Topsail Island rentals & real estate sales. We have 400+ vacation rentals and 100's of real estate listings in North Topsail, Topsail Beach and Surf City, NC.


Contact info

3.2

Average

TrustScore 3 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don't Hesitate!!! We have been using Topsail Realty to…

We have been using Topsail Realty to rent on the island for several years and have never had a problem. Always very professional and quick to solve any problems that do arise. I would highly recommend Topsail Realty to any person looking to book a great vacation in beautiful Topsail Island.

21 February 2019
Unprompted review
Rated 5 out of 5 stars

Great realty company!

Easy to book with. Online guest site to make payments was easy to use. Answered questions promptly.

21 February 2019
Unprompted review
Rated 3 out of 5 stars

Auto cancellation policy by Treasure Realty

We have been renting with Treasure Realty for 14 years and this is the first time our rental got canceled. Apparently our deposit didn’t reach the office on time, but in 14 years we haven’t backed out of our agreement. We were able to re-apply for the same rental unit but had to wait the two days until we were able to reach them to be sure the unit was still available. A phone call would have been appreciated rather then to just cancel. Our travel plans had all been arranged.

21 February 2019
Unprompted review
TREASURE REALTY logo

Reply from TREASURE REALTY

Hi Kimberly,

I am so sorry that happened. This time of year we have a good number of people that book but never send money and the system got a bit overzealous. We now have the system set up to automatically email a guest the minute that booking in canceled to keep mistakes from happening. We certainly need to figure out how to make the system consider the number of times a guest has booed with us and be more lenient. I'm happy you were able to rebook your desired home.

Sincerely,

Isaac

Rated 5 out of 5 stars

👍👍

👍👍 I have used Treasure Realty multiple times and it always has gone smoothly! They're awesome!

21 February 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Questions were answered quickly, accurately, and the agent we worked with was very efficient and knowledgeable. Will definitely use Treasure Realty again.

21 February 2019
Unprompted review
Rated 5 out of 5 stars

love our Topsail home away from home

We have been staying on Topsail using Treasure Realty every year. I Couldn’t imagine using anyone else. Service has always been exceptional and the homes we have stayed at are clean and comfortable. Thanks for all your hard work!

21 February 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look