Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
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After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
Asks customers to review
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Reply from TravelUp
Dear Nick,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are delighted to hear that you found our service very easy to use and that your booking experience was fast and efficient.
We are particularly pleased that you were able to find a great deal through TravelUp. We understand how important it is for travellers to have a booking process that is simple to navigate while also providing competitive prices, and it is wonderful to know that we were able to deliver this for you.
Your feedback is greatly appreciated by our team and serves as a positive encouragement to continue providing a straightforward, efficient and convenient booking experience for our customers.
Thank you once again for choosing TravelUp. We look forward to helping you with your future travel arrangements and hope to provide another smooth experience.
Warm regards,
TravelUp
Reply from TravelUp
Dear Maheen,
Thank you for your kind feedback!
We’re pleased to hear that you found your experience with TravelUp easy and straightforward.
We always aim to keep the booking process simple, clear, and convenient for our customers, so it’s great to know you had a smooth experience. We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
TravelUp
Easy to use but my payment were…
Easy to use but my payment were declined several time ???
27 September 2026
Reply from TravelUp
Dear Customer,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are pleased to hear that you found our website and booking process easy to use.
We are sorry, however, to hear that your payment was declined several times during the booking process. We appreciate that having to retry a payment multiple times can be frustrating, particularly when you are trying to complete your booking and secure your chosen fare.
Payment transactions can occasionally be declined for a number of reasons, including card issuer security checks, payment verification requirements, or temporary issues with the payment processing system. Unfortunately, a declined transaction does not always provide us with visibility of the specific reason for the decline, as this can be determined by the card provider or payment processor.
We appreciate your patience in retrying the payment and are glad that you were ultimately able to proceed with your booking. Your feedback is valuable to us as we continue to review and improve the payment experience for our customers.
Thank you again for choosing TravelUp and for sharing your experience. We hope to assist you again with your future travel arrangements.
Warm regards,
TravelUp
amazing easy company to use
i use travelup alot and never have an issue. always very very clear insttructions to follow
14 May 2026
Reply from TravelUp
Dear Chris,
Thank you so much for your fantastic feedback and for continuing to choose TravelUp for your travel bookings.
We’re absolutely delighted to hear that you use our services regularly and have consistently had positive experiences with us.
It’s particularly pleasing to know that you find our instructions very clear and easy to follow. We understand how important it is for customers to have straightforward information throughout the booking process, and we work hard to make every step as simple, transparent, and convenient as possible.
Your continued trust and support genuinely mean a great deal to us. We look forward to helping you with many more journeys in the future.
Warm regards,
TravelUp
Well so far not a good impression of…
Well so far not a good impression of travelup as I am unable to log into my flight details online and unable to log in on the app
27 September 2026
Reply from TravelUp
Dear Mel,
We are sorry to hear that your initial experience with TravelUp has not been as positive as you expected, particularly as you have been unable to log in and access your flight details either online or through the app.
We understand how important it is to have easy access to your booking information, especially when you need to review your itinerary, check your flight details or manage your reservation. We appreciate that being unable to access your booking can understandably be frustrating and may cause unnecessary concern.
We would be happy to look into this for you and assist with resolving the issue. Kindly drop us an email at admin@travelup.com, including your TravelUp booking reference and the email address registered against the booking. Our Admin Team will be able to locate your reservation, review the access issue and provide you with the appropriate assistance regarding your flight details.
We apologise for the inconvenience caused and appreciate you bringing this matter to our attention. We hope our team can assist you promptly and improve your experience with TravelUp.
Warm regards,
TravelUp
I have used Travel up several times for…
I have used Travel up several times for booking my tickets, this time I got scammed who impersonated Travel up and offered good discounts to lure the people. They have used virtual banks like Revlout, Starline to initiate the transfers. They sent me emails with Travel up look alike logo and WhatsApp messages with Travel up logo. I did report this crime to the police and Revlout bank refuses to refund the money as it was initiated by me and verified the tranfer. Please be aware and Travel up to be careful of scammers impersonating them there are few other sites still activated offering discounts of tickets on call. They are using London numbers starting with +44 203 95.....
5 September 2026
Unprompted review
Reply from TravelUp
Dear Ryan,
We are very sorry to hear about the experience you have described, and we completely understand how distressing and concerning it must be to believe that you were dealing with TravelUp, only to subsequently discover that you may have been communicating with an unauthorised third party.
We are particularly concerned by your description of individuals using TravelUp branding, emails, WhatsApp messages and telephone numbers in a way that may give customers the impression that they are communicating directly with TravelUp. We take the protection of our customers and the misuse of our company name and branding extremely seriously.
TravelUp would like to make clear that customers should exercise caution when approached by anyone claiming to represent TravelUp, particularly where they are offering unusually discounted fares or requesting payment through methods or accounts that cannot be verified as belonging to TravelUp. Customers should only make payments using the payment methods and channels provided through our official booking process.
We are also pleased that you have reported the matter to the police. If you have retained copies of the emails, WhatsApp messages, telephone numbers, payment details, websites or any other information relating to the individuals who contacted you, we would strongly encourage you to retain this evidence, as it may assist both the relevant authorities and our own investigations.
As you have used TravelUp several times previously, we are especially sorry that this incident has affected your confidence in our company. We appreciate you taking the time to highlight the issue publicly, as awareness of impersonation scams can help other travellers recognise potential warning signs.
If you believe that someone has been impersonating TravelUp or misusing our branding, please contact us directly at admin@travelup.com and provide as much information as possible, including copies of any correspondence, telephone numbers, payment information and websites involved. Our team can then review the information and escalate it internally where appropriate.
We sincerely regret the distress and financial concern this situation has caused you and appreciate you bringing the matter to our attention.
Warm regards,
TravelUp
not very clear
27 September 2026
Reply from TravelUp
Dear Ghulam,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are sorry to hear that you did not find the information provided as clear as you would have liked. We understand how important it is for customers to have clear, straightforward and easy-to-understand information when making travel arrangements, particularly when reviewing flight details, booking conditions, prices and optional services.
Our aim is to make the booking process as transparent and user-friendly as possible, and we appreciate your feedback as it helps us identify areas where the information and presentation could be improved.
We are pleased that you still chose to book with TravelUp, and we hope that your overall travel experience is a positive one. If there is any particular part of your booking or information that you would like us to clarify, please feel free to contact our team at admin@travelup.com with your booking details. We will be happy to review the information and provide clarification where required.
Thank you again for your constructive feedback and for choosing TravelUp.
Warm regards,
TravelUp
Super efficient incredible price!
27 September 2026
Reply from TravelUp
Dear Jerry,
Thank you for your fantastic feedback!
We’re delighted to hear that you found TravelUp super-efficient and were pleased with the price you received.
We always strive to provide a smooth, quick, and convenient booking experience while offering competitive prices for our customers. It’s wonderful to know we met your expectations, and we truly appreciate you choosing TravelUp.
We look forward to assisting you again with your future travel plans.
Warm regards,
TravelUp
excelient website
26 September 2026
Reply from TravelUp
Dear Inderjit,
Thank you for your kind feedback!
We’re delighted to hear that you found the TravelUp website excellent.
We work hard to make our website easy to navigate and the booking process as simple, clear, and convenient as possible. We truly appreciate your support and hope to assist you again with your future travel plans.
Warm regards,
TravelUp
Instructions and information clear and…
Instructions and information clear and easy to follow
26 September 2026
Reply from TravelUp
Dear Lawrence,
Thank you for taking the time to share your experience and for awarding TravelUp four stars.
We are delighted to hear that you found the instructions and information clear and easy to follow. We understand how important it is for travellers to have straightforward and accessible information throughout the booking process, particularly when reviewing flight details, booking requirements and travel arrangements.
Our aim is to make the booking journey as simple and convenient as possible, while ensuring that customers have the information they need to make informed decisions about their travel.
It is great to know that the information provided met your expectations and made your experience with TravelUp easier. Your feedback is greatly appreciated and encourages us to continue providing a clear and user-friendly service.
Thank you once again for choosing TravelUp. We look forward to assisting you with your future travel arrangements.
Warm regards,
TravelUp
The booking was smooth.
26 September 2026
Reply from TravelUp
Dear Tony,
Thank you for your positive feedback!
We’re delighted to hear that your booking experience with TravelUp was smooth and straightforward.
We always aim to make the booking process simple, convenient, and hassle-free, so it’s great to know everything went smoothly for you. We truly appreciate you choosing TravelUp and look forward to assisting you again in the future.
Warm regards,
TravelUp
Terrible customer service
Terrible customer service, they simply ignore emails. We had to cancel the cost through our credit card company before they would engage. The response below says to email them but that is what I have been doing and the email address I’ve been using!!! Their response is for show only!!
23 August 2026
Unprompted review
Reply from TravelUp
Dear Nicole,
We are sorry to hear about your experience and sincerely apologise for the frustration caused by the difficulties you experienced when trying to contact us.
At TravelUp, we take customer communication seriously and always aim to ensure that queries are acknowledged and handled as efficiently as possible. We understand how concerning it can be when you feel that your emails have not received a response, particularly when the matter relates to a booking and payment.
We are also sorry that you felt it was necessary to involve your credit card provider before receiving engagement from our side. This is certainly not the experience we want our customers to have.
We would appreciate the opportunity to look into the circumstances surrounding your booking and the communications you sent to us. If you are willing to provide your booking reference and contact details, please email admin@travelup.com so our team can review the matter and assist you further.
Thank you for bringing your experience to our attention. Your feedback is important to us, and we hope we can have the opportunity to address your concerns appropriately.
Warm regards,
TravelUp
I e just booked with hotel Baracuda in…so just seen the reply and disgusted with the reply and I’m still contesting this and hope my bank decline and PayPal also
I e just booked with hotel Baracuda in Spain and the dates I chose showed but as soon as I clicked to pay it changed and now it’s say I carnt get refund or changes I’ve contacted PayPal and hopefully or should I say better get
My money back or change to correct dates I’ve already contacted PayPal and the hotel or shivargo sites are hopless
26 September 2026
Reply from TravelUp
Dear Amanda,
We are very sorry to hear about the frustration and concern caused by your booking, particularly as you believe the dates displayed during the search process were different from the dates reflected after payment.
We completely understand how upsetting this can be, especially when you are then advised that the booking is non-refundable and cannot be amended. We also appreciate how stressful it must have been to contact PayPal and the hotel while trying to resolve the matter.
At TravelUp, we want our customers to have a seamless and straightforward booking experience, and we are genuinely sorry that your experience has left you feeling disappointed. Situations such as this are unfortunate, and we appreciate you bringing your concerns to our attention.
We have investigated the booking in question and would like to clarify how our website booking process works. For all website bookings, a system-generated booking confirmation is presented/sent before the booking is finalised. This confirmation contains the key information selected or provided during the booking process, including the property details, dates of stay, guest information and other relevant booking details.
The purpose of this confirmation step is to give customers an opportunity to carefully review the details of their booking before providing their consent to proceed. The booking cannot proceed to finalisation until this confirmation has been acknowledged and consent has been provided.
Having reviewed your booking, we can see that the booking confirmation was presented and the required consent was provided before the booking was finalised. The accommodation subsequently issued is consistent with the details contained within that booking confirmation and with the information for which consent was provided. On this basis, our investigation has not identified an error or oversight on TravelUp’s part in relation to the dates ultimately booked.
We do, however, understand how a discrepancy perceived during the booking process can be extremely confusing, particularly when customers may be comparing several properties, dates or offers at the same time. It is possible in such circumstances, especially when multiple browser tabs or different booking options are being viewed simultaneously, for details from one option to become confused with another before the final confirmation is completed. We mention this only to explain the process and not to dismiss the concerns you have raised.
We appreciate that the non-refundable and non-changeable conditions attached to the booking make the situation particularly frustrating. These conditions form part of the accommodation rate selected at the time of booking and can restrict the changes or refunds available once the booking has been confirmed.
We are sorry again for the frustration this situation has caused and appreciate that this is not the experience you expected when making your reservation. We hope the above clarification helps explain the booking process and the findings of our investigation.
Warm regards
TravelUp
Reply from TravelUp
Dear Muragesh,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy and straightforward. At TravelUp, we work hard to make booking your flights and holidays as simple, convenient, and hassle-free as possible, so it’s wonderful to know that your experience met your expectations.
We truly appreciate you taking the time to share your feedback with us. Your kind words mean a great deal to our team and encourage us to continue providing a smooth and reliable booking experience for our customers.
We hope to have the pleasure of helping you with your future travel plans.
Warm regards
TravelUp
Reply from TravelUp
Dear Mr. Lalani,
Thank you for your wonderful 5-star review!
We’re delighted to hear that you found the booking process easy once again. It’s particularly pleasing to know that you continue to choose TravelUp for your travel arrangements and that we’ve been able to provide you with a consistently smooth and straightforward experience.
We understand how important it is for booking travel to be simple and convenient, and our team works hard to make the process as clear and hassle-free as possible from start to finish. Your continued support and confidence in TravelUp are greatly appreciated.
Thank you again for taking the time to share your feedback. We look forward to helping you with many more journeys in the future.
Warm regards
TravelUp
Easy process of booking
26 September 2026
Reply from TravelUp
Dear Thelma,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found the booking process easy and straightforward. We know that arranging travel can sometimes feel complicated, so our aim is to make the experience as simple, convenient, and hassle-free as possible for our customers.
It’s wonderful to know that everything went smoothly for you, and we really appreciate you taking the time to share your positive feedback. Your support means a great deal to the TravelUp team.
We hope to have the opportunity to assist you with your future travel plans and provide another easy and enjoyable booking experience.
Warm regards
TravelUp
Avoid! Absolutely joke of a company
Absolutely joke of a company. I wrote a few weeks ago that the company cancelled my booking without informing me they were, or had done so. I payed my deposit, and was told via there verification system that I had payed. Something went wrong, I hadn't payed but was not notified. So for some reason, despite the issue being on there side I am not entitled to my deposit back. Stay away.
23 September 2026
Unprompted review
Reply from TravelUp
Dear Andy,
We are very sorry to read about your experience and understand why you would be frustrated by the circumstances you have described.
We appreciate that concerns relating to a booking being cancelled, payment verification and a deposit can be particularly stressful, especially where you believe you were not clearly informed about what was happening with your reservation.
At TravelUp, we take concerns regarding payments, booking cancellations and communication with our customers seriously. We would like the opportunity to investigate the circumstances surrounding your booking in detail, including the payment verification process, the status of the deposit and the communications that were issued to you at the time.
As we do not have sufficient booking information from this review to identify and review the specific case, we would kindly ask you to contact our team directly at hotels@travelup.com, providing your booking reference and the email address used for the reservation. This will allow us to locate the booking and review the relevant records so that we can provide you with a clear explanation of what happened and address any concerns regarding the deposit.
We are sorry again for the frustration and disappointment this situation has caused. We genuinely appreciate you bringing the matter to our attention, and we hope you will allow us the opportunity to investigate this properly rather than leaving your concerns unresolved.
Warm regards
TravelUp
Reply from TravelUp
Dear Sahib,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process so easy and straightforward. Our aim is to make arranging your travel as simple and convenient as possible, and it’s great to know that you were able to navigate the process effortlessly with just a few clicks.
We truly appreciate you taking the time to share your experience with us. Feedback like yours is a great encouragement to our team and motivates us to continue providing a smooth, user-friendly booking experience for our customers.
Thank you again for choosing TravelUp. We hope to assist you with many more journeys in the future!
Warm regards
TravelUp
Simple to do
25 September 2026
Reply from TravelUp
Dear Jeff,
Thank you for your wonderful 5-star review!
We’re pleased to hear that you found the booking process simple and easy to complete. At TravelUp, we aim to make booking your travel as straightforward and convenient as possible, without unnecessary complications.
We really appreciate you taking the time to share your positive feedback. It’s great to know that your experience was smooth, and we hope to make your future bookings just as easy.
Thank you for choosing TravelUp, and we look forward to helping you with your next journey!
Warm regards
TravelUp
Tried to book 2 long haul flights…
Tried to book 2 long haul flights London to Penang with return included. Quoted a reasonable price but when you book you get bombarded with requests for extra after extra at astronomical cost. Not an unusual occurrence. About time these companies were properly regulated and upfront in cost quoting. No chance of that happening. Booked a good couple of flights with Flight catchers. Straight forward, quick, no additional charges, easy peasy. Job done! Guess what my advice is fellow travelers!!!!!!!!!!!
26 September 2026
Unprompted review
Reply from TravelUp
Dear George,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience while trying to book your long-haul flights from London to Penang left you feeling frustrated, particularly regarding the presentation of additional products and services during the booking process.
We understand your concern that, after selecting a flight at an advertised price, being presented with multiple optional products can make the booking journey feel less straightforward. We appreciate that customers want to be able to identify the core cost of their flights clearly and complete their booking without feeling pressured to purchase additional services they do not require.
The additional products and services offered during the booking process are optional and are intended to provide customers with choices that may be relevant to their individual travel requirements. However, we recognise that the number or presentation of these options can affect how customers perceive the overall booking experience. Your comments are therefore valuable feedback for us when considering how we can make these stages clearer and more streamlined.
We are also sorry that you felt the overall pricing was not sufficiently transparent. We understand the importance of customers being able to understand what they are paying for and distinguish the cost of the flight itself from any optional products or services before completing their purchase. We aim to provide the relevant information throughout the booking journey so customers can make an informed decision before proceeding.
We appreciate that you have also shared a positive experience with another travel provider. Naturally, customers will choose the booking process that best suits their needs, and we respect your decision. Your comments nevertheless give us an opportunity to reflect on the areas where the experience did not meet your expectations.
We’re disappointed that your experience resulted in a 1-star rating, but we genuinely appreciate you taking the time to explain your concerns. Feedback such as yours is important in helping us understand how customers perceive the booking journey and where greater clarity and simplicity may be needed.
We hope that if you choose to consider TravelUp again in the future, we can provide you with a much more straightforward and satisfactory experience.
Warm regards
TravelUp
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