Travelstart UAE Reviews 

Tried to charge me around £154 for a flight date change. Ended up getting it for free with the actual airline.

Horrible customer service and long waiting on hold. Abysmal.

Travelstart caused me much stress and frustration with respect to a refund. It took 3 months and many calls to their customer service centre and emails before the company refunded me for the ticket. ( I paid an extra 289 AED so that my ticket would be refundable and when I asked for a refund was informed that the rules for that ticket had subsequently changed and was no longer refundable). I also paid for seat selection and when I tried to actually select seats, it was not allowed. I was charged 390 AED to correct the spelling of a passenger's name, one letter had to be deleted. Furthermore, I had to pay for a new ticket and was promised that the original ticket would be refunded. My parents aged 76 and 82 respectively were afraid to travel with the one name spelt incorrectly and were under much stress until the day of their travel. It took a week up to the date of travel to correct this. Initially, I was told that it couldn't be done and that I had to purchase a new ticket. The airline concerned informed me that there was no need for a new ticket if I paid the admin fee of 390 AED. TRAVELSTART still owes me 693.66 for other items. As per Travelsart's email of 19 October 2018, I was informed that an amount of 693.66 will be reflected in my account within 2-3 business days. Upon checking with my bank, to date, this amount has not been reflected in my credit card account. I have all the email evidence of this company's poor business practices and urge travellers to be wary of purchasing airline tickets with this company.

They are expensive and a cheating company. Don’t book any ticket with them. Go directly to the airline homepage you save yourself your money and time. Hotline does not work. Every time I tried to call nobody picked up the phone or just hang up.

This company should be reported to legal authorities. It is a commercial scam. I have experienced problems at each and every step of the process of buying, cancelling and trying to get reimbursed for a ticket. I have been waiting for seven weeks for reimbursement, after being promised reimbursement in 2-6 weeks. There is no honesty and clarity in any of their dealings. It is either a totally incompetent group or, as I fear, a commercial scam.

This company is a scam, thye show you a price then when you enter you card detail the price changes, this price change is regardless of the type of card used and no alternative method of payment. So why do this way? because they know no one will notice it and basically they are robbing the customer. If not why not include it in the price as its not an option there is no alternative.

this is a terrible shity company, they charged extra mobey for the use of credit card without mentioning it or any clear indication, I could buy these tickets cheaper in other site, and when I called their customer service they didn't care AT ALL they seem not bothered that a customer was treated wrong, I am going to report this company to ECONOMIC DEPARTMENT, and I will keep telling everyone about this garbage cheating company, you don't deserve to be in UAE , this 8s a country of law and rules

Hi

I am facing a similar experience with Travelstart.ae!! :( I had to cancel a ticket for my daughter, who was traveling to get engaged. Due to some unfortunate passport expiration issue. The Qatar airlines would not allow her to board her flight and we had to cancel the ticket on the spot.
This happened in Dec,2017. Now I requested a refund from Travelstart.ae where I booked the ticket and they told me the amount of the refund and confirmed it to be 267 KWD. and they told me to wait 4-6 weeks for a refund to be sent!!
I am now 10 weeks , 6 emails and 2 phones calls and waiting and still no refund!!

Is there someway to complain to authorities about this company's activities and non compliance??

BEWARE!! THIS MERCHANDISE HACKS YOUR INFO!!

I was unlucky to purchase flying tickets with this awful company. For reasons related to their incompetent in finalizing the bills, they couldn't charge the full fees of these tickets from my Visa card. So, and without any prior notice, they hacked my Master Card, the one I used a year earlier this incident, and charged the full fees! This is against any professional dealings you would expect from any merchandise. I warn you, stay away! You don't know what they will do to your information! They hack, they store confidential information, I assume they would forge documents and steal whatever available to them. DON'T RISK IT!! STAY AWAY!!!!

This serves as a warning so that u will not do the same mistake as I did. I booked a ticket from TRAVELSTART company through Wego application. I payed 5,769AED to TRAVELSTART through debit card and they sent me E-Confirmation ticket. After 7 hours the company cancelled my ticket. What the F!###### After several calls and arguments with the TRAVELSTART staff with their lies and b### reasons, they cannot do anything. They just give me an option that if I wish to continue i need to pay more since the ticket changed its price or if i wish to refund it will takes 14 days. I google the reviews and the people had the same experienced with me, others are even worst. It's almost a scam. Now i dont know when i will get back my money, i need to wait how many days and purchase a ticket again in a higher price.

Please spread this! before others will be the next victim.

Awful experience and still to be sorted. Have had two bookings cancelled without notice and still haven't received my money back. First toking was cancelled just after half an hour and was contacted by travel start that reported a change in the airline companies fares. I payed the extra amount, which was promptly withdrawn from my debit card, and rebooked the flight through the link I was sent via mail. The morning after I receive another mail telling me that the booking was cancelled for the second time and that the amount paid had been returned. No such thing happened and I am still waiting for their reply. Tried calling their call center numerous times and waited up to 25 minutes without ever speaking to anybody. I finally managed just now, at 4 o'clock in the afternoon to speak to someone at their call center , "Mustafa", who said that I could rebook the ticket directly through the airline I intended to use and that my money had already been returned to me. False, I have not been refunded and after telling him so, he told me that it would take between five to ten working days to have a refund! It is absolutely intolerable. A total scam. They took the money immediately and now not only do I have I have to wait to have it returned, but they tell me they will only be reimbursing me 267.10 out of the 1870.10 that I paid! If I will not be compensated for the whole sum within the next 24 hours I will certainly be reporting to the police.
Bottom line, STAY AWAY FROM TRAVELSTART!!!!!!
Update:
I have been trying to get in touch with their customer service telephone line and noticed that there is no reply on the option 1 (make a new booking) as i have waited more then 30 min listening to the recorded music and message. I then tried to select option 2 (change or cancel a booking) and was promptly answered. How curious !! Nevertheless once the operator answered and hear my not so happy voice she pretended the communication was poor and hung up. Now, as they must see my telephone number, they are not answering at all!!! certainly going to report to the authorities.