Initially spoke with one of the ladies at the Kotara outlet regarding rates, fees & how the process worked. She was very helpful. After a week I went online & ordered our Euro late on the Sunday & rec... See more
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Review summary
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Reviews shaping this summary
Such an easy experience and the gentleman that served me was lovely, even when I arrived 2 minutes after close timehe still helped me with my order. The money was broken down into large and small n... See more
I highly recommend Travel Money Oz at Helensvale. The online ordering system is quick and easy to navigate and my order was ready to be picked up within 3 hours and their exchange rate was better tha... See more
Late last night, I inadvertently added an extra zero to my JPY order. All it took was an email within minutes of paying for it and I had the funds credited to my account this morning. I ordered the co... See more
Company details
Written by the company
At Travel Money Oz, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.
Written by the company
Contact info
275 Grey Street, 4101, South Brisbane, Australia
- feedback@travelmoneyoz.com
- travelmoneyoz.com
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Staff Lack Thorough Knowledge
Staff have incomplete knowledge about their own company's procedures. Very frustrating for customers, especially when trying to transfer funds from their account into their own accounts.
Money saved on currency exchange fees not worth the bother.
16 May 2026
Unprompted review
Reply from Travel Money Oz
Hey Graeme,
Thanks for being upfront with us. Honestly, that sounds incredibly frustrating, and it’s definitely not the smooth experience we want you to have when you're just trying to access your own money.
We'd love to look into exactly what went wrong with the procedure here and make sure our team is completely across it moving forward.
Could you please email us at Feedback@travelmoneyoz.com? We'd really appreciate the chance to learn a bit more about your experience and try to make things right 💚
Just converted nz dollars to aud and…
Just converted nz dollars to aud and got 0.75 whereas cash was 0.85 minus a 10 dollar fee for conversion.used card in atm because problems with app,only 257 dollars on card but can only withdraw 100 dollars then next day cop a 3 dollar fee so have to keep going atm to take out gradually as i just want to cancel the card.just a rip off from start to finish
13 May 2026
Unprompted review
Reply from Travel Money Oz
Hi Brian, we appreciate you reaching out! That does sound quite strange, and we'd be happy to look into this for you. If you could please email our Customer Support team at Feedback@travelmoneyoz.com, they're more than happy to help!
Thanks Enza for great service.....
Enza at the Airport West store was very helpful and provided me with the right information to make the best choice when converting funds.
14 May 2026
Unprompted review
Absolutely Worst / time wasting experience
Absolutely terrible experience. To open card I had to put $20 on card When i UNSUCCESSFULLY tried to place more money on card They CONVERTED the $20 to euros they wanted to charge me $10 to revert to $AU. As I hadn’t used their services to place $20 in the first place This to my mind was morally wrong. I’m cancelling card Grr😠. I wasted almost three hours trying to get any satisfaction
14 May 2026
Unprompted review
Reply from Travel Money Oz
Hi Annette, we appreciate you reaching out! That does sound quite strange, and we'd be happy to look into this for you. If you could please email our Customer Support team at Feedback@travelmoneyoz.com, they're more than happy to help!
Daylight robbery!!
Absolutely disgusted with this whole experience, quick to take your money, currency rates are really low compared to other travel cards, no currency increase passed on, no idea of the currency rates when spoken to in person, changed my mind and wanted to transfer my funds back from euro to Australia within a week and the company after telling me they would tried to take just over two and a half thousand dollars.......so if your being told there's no hidden costs or fees please don't believe them, I am onto the bank and ombudsman, its daylight robbery, misinformed by every person I spoke to!!!! Use Wise!!!
11 May 2026
Unprompted review
Reply from Travel Money Oz
Hi Jodie, thanks so much for reaching out. This is certainly not the experience we want for our customers.
We take your feedback regarding our rates and fee transparency very seriously. To help us understand exactly what happened and to address your concerns regarding the transfer, please reach out to our Customer Support team at Feedback@travelmoneyoz.com
We’d like the opportunity to review your case in detail.
Disappointed
Disappointed, needed good USD notes after 2009 to be accepted in Africa, told by Mandurah branch this cannot be guaranteed unless I receive a lower rate for personal service. Virtually a scam and should be illegal
8 May 2026
Unprompted review
Reply from Travel Money Oz
Hi Brett, we appreciate your feedback and understand your frustration.
During the online checkout process, we do state that specific denominations cannot be guaranteed due to fluctuating stock.
In regard to rates, there is a difference between online and in-store pricing, with walk-in rates often differing from web-exclusive offers. Our online store has less overhead, so prices can sometimes be better than in-store.
We never want a customer to feel misled, and we appreciate you sharing your experience so we can ensure our process is as clear as possible. If you would like to chat directly with our Customer Support team, please don't hesitate to send them an email at Feedback@travelmoneyoz.com
Ordered online for pick up fom the…
Ordered online for pick up fom the Eastland store. When going to pick up the lady with blonde bob style hair was extremely rude and advised that my orders created her more paperwork and time. Have been getting money exchanged from that store for years and was very unnecessary for her rudeness.
6 May 2026
Unprompted review
Reply from Travel Money Oz
Hi there, we really appreciate you reaching out. We are very sorry to hear about your experience at our Eastland store; this is certainly not the level of service we aim to provide, especially to a long-term customer.
Please be assured that we have contacted our Regional Leader to investigate this matter and address it with the team. If you’d like to discuss this further, please feel free to reach out to us at Feedback@travelmoneyoz.com.
We appreciate your feedback and hope to welcome you back soon.
Overall Just Bad
Stupidly difficult to load currency onto cards, as I was prompted errors nearly every time I tried to load any more than $500 at a time.
Bumbling customer service as I was trying to get information about a duplicate payment, when it would bounce back into my account etc, but they were completely useless.
Overall just a bad experience, will be cashing my remaining funds out and moving to a different travel card, recommending that you avoid them.
14 April 2026
Unprompted review
Reply from Travel Money Oz
Hi Jake, we are really sorry to hear this. This is definitely not the smooth experience we aim for. Dealing with loading errors and duplicate payments is stressful enough without feeling like you aren’t getting the help you need.
We’d like to make this right and have our Customer Support team look into what happened with your card. Could you please email us again at Enquiries@travelmoneyoz.com?
We know you're planning to move on, but we’d value the chance to at least resolve these technical issues for you and ensure your remaining funds are handled correctly. We hope to hear from you soon.
Too much trouble to help
Came to pick up order and asked for smaller currency notes, as was given 50 x 6 and 10 x5, i asked for smaller notes due to to grand children coming on holiday with us and wanted them to get used to the money. I asked Maria for smaller notes but was met with " cant do that, you get what your given on a pre determined ratio for on line orders", when I asked have you got anything at all you could swap, she again said " no its a first come first served basis"
Very disapointed at lack of customer service towards customer as everything I asked seem to be met with negatives and that is too much trouble.
I will not be returning to this service again , perhaps some additional training for staff is required at the Joondalup branch.
22 April 2026
Unprompted review
Reply from Travel Money Oz
Hi Simon, we appreciate you reaching out.
In regard to receiving smaller denominations, we're really sorry for the inconvenience and understand the frustration. Sometimes supply lines are impacted by events in the world outside of our control, and we can't always get a hold of all of the denominations we'd like to offer.
As stated during the online order process, we can't guarantee any specific denominations for orders placed online, as the orders are packed as a mix of available denominations at the time of the order being received. If you need to break larger notes, one way is to use them at popular tourist spots, restaurants, or well-known attractions — they’re usually happy to accept them and can provide change.
If you would like to discuss your experience in more detail, please don't hesitate to reach out to our Customer Support team at Feedback@travelmoneyoz.com.
Money won't load into card
Thanks travel money for your speedy response
15 April 2026
Unprompted review
Reply from Travel Money Oz
Hi Ang, we appreciate you reaching out. That does sound very strange, and we'd love to look into this for you. If you send an email to our Customer Support team at Feedback@travelmoneyoz.com, they're more than happy to help.
Sharnae at Travel Money Oz
Sharnae at Travel Money Oz, Helensvale was so very kind and helpful with our order today. Was so refreshing to see someone happy and smiley at work. Is always so professional and capable when we use her for our currency exchange. Thank you Sharnae 🤗 Keep up the great work!
8 April 2026
Unprompted review
Michelle at Travel Money Oz Sydney CBD…
Michelle at Travel Money Oz Sydney CBD was fantastic, fast and very helpful. Great service and a smooth experience!!!
7 April 2026
Unprompted review
The staff at tea tree plaza Westfield…
The staff at tea tree plaza Westfield are wonderful especially Venessa. Very friendly and helpful. Highly recommended
30 March 2026
Unprompted review
Ordered currency for home delivery
Ordered currency for home delivery, and no one has turned up yet. It has been over two hours since the scheduled time. All I have to do is wait, and I can not plan anything else for that day. There's no one I can ring. Have already sent an email, but no luck.
The review system doesn't allow typing the email address here, but it was sent to the suggested email address.
29 March 2026
Unprompted review
Reply from Travel Money Oz
Hi AJ, I’m so sorry to hear about the delay with your home delivery. We know how frustrating it is to have your day on hold, and this definitely isn't the experience we want for you.
We’ve checked our inbox and haven't received an email regarding this yet. Could you please confirm if it was sent to Feedback@travelmoneyoz.com?
If you could resend your details to that address now, we’ll prioritise an investigation with our delivery partners immediately to find out what happened.
We look forward to hearing from you!
DO NOT TRUST THEM
DO NOT TRUST THEM! These guys will rip you off. Their exchange rates from AUD -INR are terrible.
Very generic reply.
24 March 2026
Unprompted review
Reply from Travel Money Oz
Hi Steven, thanks for reaching out, and we’re genuinely sorry to hear you feel this way. We aim to be as transparent as possible with our rates and always strive to provide great value for our customers.
Just so you know, we offer a Price Beat Guarantee in-store to ensure our customers get a competitive deal. Alternatively, you can order foreign currency from our online store, which can sometimes offer a better rate than in-store due to lower overheads.
You can learn more about these offers here > https://www.travelmoneyoz.com/price-beat-guarantee, and https://www.travelmoneyoz.com/order-online
If you would like to discuss your visit in more detail, don't hesitate to send us an email to Feedback@travelmoneyoz.com :)
The cashier was friendly and helpful.
6 March 2026
Unprompted review
Fantastic
So easy to Order, on line, and so easy to pick up.
Fantastic service, my pick up was counted out in front of me, super friendly service, by Esra?
Money given to me in a plastic wallet.
No problem ordering the $$$ amount, and excellent exchange rate!
16 March 2026
Unprompted review
Easy to deal with and good rates!
Easy to deal with and gave me a good rate with no hidden fees, charges or deals.
16 March 2026
Unprompted review
Ordered money and it never turned up
Ordered money and it never turned up, no one to ring or contact. No communication at all whatsoever. Waste of time and money.
15 March 2026
Unprompted review
Reply from Travel Money Oz
Hi Bobby, thanks for reaching out! That is very concerning to hear, and we'd love the chance to investigate further for you.
If you could please contact our Customer Support team at Feedback@travelmoneyoz.com, they will be able to assist - we look forward to hearing from you!
Great customer service
14 March 2026
Unprompted review
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