Travellodge Reviews 

728
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chichester Central. Lovely really helpful staff, clean comfortable room and fabulously situated just by the cathedral with everything Chichester has to offer on the doorstep, plus designated blue bad... See more

Rated 2 out of 5 stars

We paid for an upgraded room whose air con unit had some much dust on the filter that it could barely keep going let alone Chuck out any cold air. We were placed by the door to the lifts which constan... See more

Rated 1 out of 5 stars

Had to check out 4 days before my actual date. Very disgusting hotel. Extremely poor customer service, dirty worn stain bedding, blood stain mattress, faulty shower which damaged my hand, dog shit dir... See more

Rated 1 out of 5 stars

I will not be using Travel Lodge again !! Completely saddened by them and their lack of compassion and empathy towards my situation. Booked a room for my step children so they could visit their d... See more

2.1

Poor

TrustScore 2 out of 5

728 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(728)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having just spent 2 weeks at the Travel…

Having just spent 2 weeks at the Travel lodge Anchor Road in Bristol we were very impressed with the way we were treated by all the staff, one member of staff called Marie was so helpful as we had to book an extra 2 days because our daughter was recovering from open heart surgery, she was so kind and thoughtful.

28 March 2025
Unprompted review
Rated 1 out of 5 stars

A Horrible Place to Stay

I stayed at Travel Lodge Bristol City Centre and didn’t sleep a wink due to the constant noise from the guests above me. I repeatedly complained, but nothing was done. I promised I would never stay at Travel Lodge again. However was booked into Travel Lodge Kew Bridge as part of a gift package. The staff are amazing, especially the cook. But what started out as a relaxing day, relegated to a disaster. Noise, banging, shouting, slamming doors pretty much all night. Complained at the front desk. Was told other guest had complained too, but there was little they could do. Never, ever, ever again!! Fantastic rooms but the calibre of people that use these hotels, makes it an extremely bad place to stay. Truly horrible!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

South Croydon- Travel lodge

I booked this room at short notice and stayed for one night. Upon arrival, I requested to see the room, and I found it had two single beds, which I wasn't happy with. However, the supervisor Deon I spoke with was brilliant—kind, helpful, and pleasant. He went above and beyond to change my room to a more comfortable setting that suited my needs better. I am very pleased and thankful for his assistance.

The new room had all the necessary facilities and products, including tea, glasses, and an iron, which made my stay even more enjoyable. Overall, I had a great experience and would be happy to return!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Chatham

I've been staying in the travel lodge at Chatham . Over the last month or so I've used this hotel quiet a lot . All the staff are fantastic lovely and friendly .. I've stayed in cheap hotels . I've stayed in expensive hotels . But for value for money and friendliness I cannot fault this place . It's a little tired and certainly not the best looking of hotels . But I loved staying
here and will gladly do so again in the future .. so Travellodge it's up to you to look after your staff as it's them that deserve the award ..

17 March 2025
Unprompted review
Rated 4 out of 5 stars

Just came back from Liverpool stayed in…

Just came back from Liverpool stayed in a convenient travelodge by the pier, but I found the entrance quite frightening as anyone could enter by pushing a entry button and then you have to wait for lifts to get to the rooms. Anyway the staff were so polite and friendly that nothing was any trouble for them. At breakfast they were on hand to refill anything that was less of and they always smiled. Maybe London has made me pessimistic…. but apart from the entrance the location was close to loads of museums and places to eat drink and be merry. Thank you Liverpool for cheering me up. 😁

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Michael Jackson

I wanted to bring my 888th month old baby with me and your website said that three and under is free. The lady did not let me bring my baby in for free so which she insisted I pay the fee for two people. You also don't have free breakfast without any eggs, milk, nuts, fruit, vegetables, oil, salt, sugar, grains, water, oxygen or carbon dioxide. I only eat peppers you didn't have any.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest staff at travelodge lincoln…

Dishonest staff at travelodge lincoln city center travelodge wife left ring in room realised straght away contacted manager who said she had got it would post back to us 7 days no ring contacted her again said she put it into safe for her team to post it on now saying carnt locate it wel i wonder sounds like stolen to me investigation. Saya same carnt locate it offerd compansation 5 weeks ago still not paid as promiesd will now take legal advise this was my wif3s late mothers ring vwry centimental to her very incompetent managment need to be honest

9 February 2025
Unprompted review
Rated 3 out of 5 stars

February in the cold

My Daughter and I arrived at The Travelodge Norwich Central on 10th February 2025. Was greeted by Paula to say that there was no hot water. We live in Lowestoft and no one had previously informed us. This is the second time it's happened. Several other people were being checked in but we're not being told. We were not happy? The staff did their best but I am an elderly lady who needs these simple facilities. The hotel heating systems needs necessary funds from the owners, to reciprocate the brilliance, it once had been.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Rugby weekend and Travellodge over charged…

Rugby weekend and Travellodge charged £250 for a double room which tonight (Monday) is £25. Shocking exploitation of demand. Based on night at a £250 room the room was small, furnishings basic, interior design very poor, overlooking a building site. Facilities were all basic including the shower.

22 February 2025
Unprompted review
Rated 4 out of 5 stars

Don't bother with breakfast

Staff on reception very helpful, room OK. But breakfast was awful, most things running low and not replenished very quickly, the juice tasted like it had been watered down and no one was clearing the tables. I am so glad that we didn't pay for the 2nd day or I would have been asking for a refund!!!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

travellodge on A38…

I stayed at travel lodge on A38 Northbound near Burton on Trent
I stayed several weeks due to circumstances and all the staff were friendly professional and helpful. In particular Dave the deputy Manager he went above and beyond in ensuring I had a comfortable stay…
Thank you

1 February 2025
Unprompted review
Rated 1 out of 5 stars

I lasted less than 10 mins....

I lasted less than 10 mins....
Nowhere near Cambridge (not even on a bus route), near a Gregs and Burger King (both closed), (but the Shell Petrol Station was open). Lots of people outside with their roll ups, I have no problem with social security/immigration usage, but absolutely no mobile phone signal and stupidly expensive for flaky 'wi fi'.
Enjoy 1970's inner city life (in the middle of no where).

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Another excellent stay in London with Travelodge

Stayed at London City Travelodge Feb 10th-14th. Extremely pleased and could not give less than 5 stars
- comfy, clean, warm room. Not one of the "extra large" rooms but plenty large enough for us. Bed extremely comfortable and gave us 4 good nights' sleep
- breakfast deal very good. Excellent value. Good range of choice and very tasty
- staff very friendly and helpful
- excellent location: 2 tube stations within 5 minutes walk, close to Tower of London. All the main tourist sites are within 4km on foot/15 minutes by tube
Our 5th stay in London with Travelodge - just as good as previous visits

10 February 2025
Unprompted review
Rated 3 out of 5 stars

Travellodge Windsor Central

Stayed 2 nights at Winsor travel lodge, position is fantastic, 80 yards from the station exit, right in town so super access to everything including the castle. Hotel entrance is a little dark and dowdy on approach but fine when you are through the doors.
Rooms were clean but dated, bath handrail had rust stains, limescale marks on the bath, dated shower.
No hairdryer or extra blankets although these may have been available from reception, no signage to say they were and we didn't ask. No tissues and the cheapest toilet paper you can buy, but staff were very nice and friendly. I mention all this to align expectation, with all that said I had a great stay, would definitely book stay here again.

4 February 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look