Travelive Reviews 31

Travelive always goes above and beyond to make my clients have a wonderful trip. They have always worked with top-notch tour operators and guides, and their customer service is prompt and reliable. I will only hire Travelive for Greece for my clients going forward!

I took my niece to Greece spending $1,300 a day for 10 days hotel and 3 tours. The tours were bad, OK, bad. The hotel rooms went from OK ($200 a night) to bad, to wrong room ordered. As an experienced traveler I wanted to ensure we got good hotel rooms. I should have booked the trip myself. When I brought up the issues to Travelive they lied, made stuff up, stonewalled me for several months transferring me to different people, and did nothing. Their customer service was very poor.

I have added this in response to Travelive response to my negative review. Their response is exactly what I am talking about, making things up. They should know that Jan B. the third person was not with us because they booked her hotel room in Mykonos. She was not with us in Athens, Nafplio, or Santorini. $12,098/2=$6,049 a person.

I paid for the trip in October 2023 when my rooms were booked - 7 months before my trip. The hotel room in Athens was on the first floor of a high rise on a busy street. Not a quality room that is conducive for sleeping well. My agent and I reviewed all of the rooms at the Homeric Poems and picked the only room that would work for me and my niece (2 people). It was described perfectly on my itinerary but Travelive booked the wrong room. The hotel manager knew immediately which room I should have had based on the written itinerary but it now wasn't available. I hardly slept in Santorini - having to walk across a catwalk and down two flights of stairs to get to the bathroom. I didn't realize until I got back that Travelive didn't know the hotel well - thought all rooms were the same - and didn't order the room my agent and I picked. I paid for 4 tours of four hours each so don't know where the 21 hours of private guides came from.

My niece had never traveled overseas and wasn't paying for her share of the trip. She had no idea that the tours were $1,200 each for 4 hours and was shocked. Would she have felt the same if she was an experienced traveler, with prior experience with guides, who paid for her own trip? She would not. The guide in Naflio could hardly walk, was severely disabled, sick, and was very hard to understand. The guide in Athens didn't have tickets for us so we waited over 1/2 hour to get in to the museum. That is why she was frantically running us around - passing up things I wanted to see. I never made a choice in Santorini to take a morning tour over an afternoon tour so that is wrong. If my travel agent had said you need to take an afternoon tour or we won't be able to do over half the things on the tour of course I would have picked the later time. That was never an option.

So if you want a travel service that although expensive, doesn't have quality guides (in my experience), that makes booking errors that aren't fixable, and stonewalls any complaints, than Travelive is your company.

I discovered Travelive post Covid and they have knocked it out of the park every time. Clients always have an amazing unique experience. Recent clients 2nd time using Travelive had a fantastic time from the private tours, guides who treated them like family to the drivers who were so knowledgeable giving them a tour of their own and the icing on the cake the Private Cooking class instructed by Maria! You know you've met a friend for life when Maria emails you 70 recipes after meeting you that were her mothers. This was incredible the clients were so excited to share their experience with me.

My travel agent used Travelive to book several excursions in Athens before a cruise. My flight was delayed and even though the company was notified 24 hours before, I still had to pay for all excursions that I didn’t make. What’s worse is I had to pay twice for one airport transfer - almost 1800 total!
The excursion I booked through Viator was fantastic and I was able to cancel 24 hours out.
I would never use this company again

Our 40th anniversary trip to Italy started in Rome with private tours to the Colosseum, the Vatican, an evening tour of Rome in a golf cart. The private guides were great, golf cart tour was difficult to see much due to traffic. Hotel in Rome was wonderful! Clean, friendly staff and great location for Trevi Fountain and Spanish Steps. From there we went to Tuscany. Hotel here was La Collegiata in San giamingiano. and was terrible. Seasonal Restaurant (which we were not made aware of) was closed. We ate from a small bar menu on a coffee table holding our plates. We spent 3 hours each way in a vehicle for our winery tours. Made no sense to stay so far away from our destinations. Had we stayed in Siena, we would have been 2 hours closer to the wineries we visited and 45 minutes from san giagmingiano. Breakfast at 8:00, no coffee available before that. Leaving for tours at 8:30 made it difficult to eat and be ready. Dark musty rooms, Hot tubs were dirty, no tissues in hotel rooms, paper thin walls, unfriendly staff. Then we headed to Sorrento. Hotel was wonderful! Capri boat ride, driver did not show up to give us a ride back to hotel at dock. We had to call and wait.
We enjoyed our trip because how on earth could you NOT enjoy Italy! But Travelive could have made it better with a different hotel choice in Tuscany. That part of our trip was disappointing. And the amount of time spent in the vehicle for the tours was a waste of half a day.

Myself with wife enjoyed of Europe Tour with Travellive (India) pvt. Lmt. In last september '22 . * First thinking about any foreign tour- huge money involved & fear . . what about ! (Trust) Myself experience excellent . . . Accommodation - 3&4 Star Hotel , Food - buffet break-fast , Light Launch and Indian beautiful Dinner. Transport : A.C Bus and availed all type of conveyance like Curise , Steamer , Big boat , rope way , Swiss train etc. Every country's different guide had been provided . 26 years Europe travelling experience Manger with us and all their services were excellent 👌

My wife has always dreamed of going to Italy. We used Travelive to help with the trip of a lifetime. It was everything we had hoped for and was absolutely amazing. It was the first time we traveled to Europe and was stress free thanks to Travelive. Every tour guide and driver was on time, professional and friendly. The hotels were wonderful and the suggestions and tips were great. Can’t wait for our next trip and will definitely use Travelive again.

I am an advisor with a small boutique agency in NH. I started to use Travelive about 4 years ago after meeting them at a luxury travel convention in Las Vegas. I will never use anyone else because I don't worry while my clients are traveling, ever. Travelive sends me updates, is quick with response to questions and adds little surprises that mean so very much to our mutual clients. Pre, During and Post Covid, their customer service is second to no one. Their hands on full heart approach gives me all the confidence in the world that everything will exceed expectations for our clients. I am so grateful for the professionalism and expert knowledge I receive from Deb, Danielle, Mina and so many others.

My husband and I used Travelive for our Greece honeymoon June 2019. After searching the internet a year ago for a travel agent company in Greece to help with our trip we had decided to use Travelive. From the moment I emailed for a quote I was immediately impressed at the fast response time. We started to work with Faye who helped us customize our itinerary. We picked the days and hotels and Faye did the rest!! Every question I had was emailed back to me right away! I was nervous about working with a travel agent in Greece while we are in the US but as time went on and my questions were responded to right away I felt at ease. We received our final paperwork a month before the trip and Faye & Stella took care of everything! They planned the most amazing itinerary for us and we were over the moon excited! Stella sent me a text message when we landed in Greece in case we needed assistance while we were there for easier response. Every time we had a question she answered right away!! I was so incredibly impressed at how much Faye & Stella cared at making sure we had the best time ever. which we did.. and it was a dream come true. Our Greece honeymoon was the trip of a lifetime and it would not be possible without the both of them!!! We are forever grateful for helping us create endless memories! I highly recommend travelive and we will be using them for any future trips!

My son and I went to Greece through Travelive in 2013. It was wonderful!!! *I am going to call them this morning about a trip to Greece with my daughter next summer!

My husband and I just got back from our honeymoon in Greece that Travelive organized. We had an unforgettable honeymoon and that is all thanks to Tavelive! Everything was organized down to the last detail. We had private transportation to and from every airport, ferry dock, hotel etc. We received welcome drinks at every hotel we checked into and the quality of hotel that we stayed in were impeccable! they were extremely responsive to emails and consistently followed up with us. Actually, when we arrived in Greece a member of the Travelive staff reached out to us to ensure that we had everything we needed. If we ever go back to Greece or go to any of the other countries they serve we will be using them!

Travelive did an amazing job planning our trip to Italy.

For my sons graduation from West Point, my dad wanted to take all 3 of us on a trip to Italy. This was going to be a trip of a lifetime as we had 3 generations, all named Joseph Anthony (Sr., Jr. and III), going together. Joe Sr. booked the trip using Travelive. Booking a trip of this magnitude online with a company you've never done business with before is risky.

We just got back from our trip a little over a week ago and all I can say is, this trip couldn't have gone off any better. Everything was on time and exactly as planned. Everything from hotel reservations, to transfers and tours was planned by Travelive.

Every transfer, tour and reservation was on time and exactly as we were told. Our room accommodations were amazing, the transfers from Airport to hotel, hotel to train, train to hotel and hotel back to airport were all on time.

In Venice, we had someone meet us as soon as we got off the plane, then they took us to the dock to where our boat taxi was waiting for us and they took us right to the front door of our hotel.

Travelive did exactly what we used them to do. They planned, coordinated everything. We were never left guessing what was next. We had messages in our room waiting for us letting us know when and where we needed to be next.

My dad is a stickler for being on time and he would have worn us out had we had to wait at all. Never once did we have to wait on anyone. All tours and transfers were exactly on time.

I cannot say enough how great of a job this company did planning our memorable trip to Italy. I will be using Travelive for future travel needs from now on.

They are absolutely amazing honestly! Back in September, we went on our honeymoon, and woah let me just tell you best trip of our lives. Everything was perfectly organized, we did miss one of our ferry's *note (because a local told us it wasn't our ferry. We had to pay out of pocket for a ferry and room which was awful but once we got to beautiful Mykonos all those issues melted away! We want to book an exact trip but we would like to not miss our ferry next time. All our drivers were amazing and great people. All out Hotel especially the de.light hotel was our FAV OMGS just so perfect omgs. It was a trip of a lifetime and I would go back right now if we could. Everything was great would def recommend to anyone and being able to make payments makes life soo much easier!!!

My husband and myself decided to finally have a honeymoon after 20 years of marriage. We decided on Greece as our dream spot. We didn't want a cruise as we wanted to be able to spend 2-3 days on each island and really experience it. As I was searching the web I came across the travelive website. It seemed exactly what we were looking for. I made contact and over the next 8 months communicated via email and telephone directly with Mina Agnos. She was incredible, working and re-working the itinerary until we finally were able to see and do exactly what we wanted over 21 days and in a very tight return schedule. We had to get back home on a particular day and that date could not move. Mina went over and above in all cases to ensure we were comfortable and looked after very well. She understood we had never traveled and put our minds at ease that this was going to be the trip of a lifetime.

She arranged for our pick up at the airport and transportation and pick up to each island and hotel. She also arranged a wonderful tour guide while we were in Athens. He was incredible and it was so nice to have the time to really see the city by ourselves as this was a private tour for the entire day. He took the time to explain in detail what we would be seeing and experiencing. We would then explore and return at our leisure all the while he waited for us. He took us to a very local restaurant and arranged a wonderful lunch for us as well. After several discussions Mina was able to understand my personality and decided that Jordan would be the perfect guide for us and she was right.

All in all it was a wonderful trip and I am certain this was due to Mina's attention to detail and ability to determine what we expected and ensuring she made it happen. We will return to Greece one day however our sights are now set on Italy/Tuscany hopefully in the near future. We will contact Mina for our next big adventure as Travelive also covers this region and I know that she will assist us once again with custom itinerary's with a personal touch!

Worst Travel agency!!! SCAMMERS! i have tried to book my vacation with an agent and they kept quoting me a different price the 2 times i called. They are rude, they are scammers. one said they are from the US the other said they operate in Greece when i asked to complain to the owner. I kept getting a different story. Do not trust them. I am just lucky i never gave them my money. AVOID AT ALL COSTS! BOOK WITH A REPUTABLE SITE YOU KNOW!

We just got back on March 30, 2016 and Travelive went beyond expectations to help me get my missing piece of luggage back. A delay on our first plane flight out of Denver caused us to miss our connecting flight to Cairo in Frankfurt. We were rerouted from Frankfurt to Athens to Cairo which meant instead of getting into Cairo around dinner time, we got into Cairo about 2:00am. We called in Frankfurt and told Travelive of our delay. They were able to ensure our transfer to the hotel was changed to meet us at the airport when we arrived. When one of the three pieces of luggage was missing, they help get my luggage back...albeit when I returned to Denver. The Cairo airport personnel only work certain hours on certain days which did not coincide with our vacation plans. Travelive worked thru the red tape to find and then reunite me with my luggage. On the trip, we had people meet us at every airport and transfer us to where we needed to go. Prior to our vacation, they worked with us to build an itinerary that we wanted both in Egypt and in Jordan. They also were able to find accommodations that would work for 3 people as our daughter came with us on the vacation. I would totally recommend Travelive to coordinate a trip again as it was great to have someone help us out when things did not go as planned.

We were very pleased with our trip. Traveled to Barcelona, Madrid, Seville, and ended in Lisbon, Portugal. The transportation was very reliable, hotels were in wonderful locations, and our tours were great too. Nico, our travel agent was so helpful and always checking making sure all was well. Once we arrived to our destinations we had contact there for any problems or concerns we might have had. I highly recommend this company if you are looking for making your travel plans simple and fun, it was so easy and it is customized to our interests. Upon our return we had follow up emails interested in our feedback on our experience,wonderful customer service, you can't go wrong with this company.

Thank you so much for organizing our trip. It was fabulous and definitely a honeymoon that will last a life time. Our favorite part was Sorrento and the hotel that you provided us was just breath taking. Besides the few miscommunication on our trip at Rome, everything else was excellent (my wife and I did not realize nor it was written on the voucher that we were supposed to take the last stop in Rome. We took the first stop in Rome and our driver was not there. We were mandated to pay extra cost for the driver to pick us up where we were although it was not our fault, that part was a little annoying but it was settled - Perhaps, the company might want to add that on the itinerary to make sure to take the last stop in Rome to make sure that the traveler are not confused).

Overall, it was an amazing experience and sure worth a lifetime. We will definitely be using this company again to plan our future trip in Europe!

Again, Thank you for everything and special BIG THANK YOU to our Travel Agent Nico Comunian. He was attentive, responsive, and made sure that all of our questions were answered and handled appropriately.

We flew into Madrid from the US and immediately took the AVE train to Sevilla. We had some concern about travelling all those hours, but the train was so quick, easy & comfortable, it was fine. We spent 6 nights in Sevilla. We could have spent more. The town has so much to offer in way of sights, history, charm, welcoming people and great food. It is a great walking city. We did a day trip to Ronda and a day trip to Cordoba. We did these by car; easy day trips. We spent 3 nights in Granada, which had the same Moorish influence as Sevilla; narrow winding streets and the Alhambra but not quite the same charm. If you go to Granada, do an E-bike tour. Battery power-assisted bikes are a must for the hilly terrain. We did 20 miles effortlessly, in a few hours, we circled the city. Mid-May was a great time to be there, not overly hot. We do not speak Spanish. We got by without much trouble. We did have English speaking guides with us for some part of most days. I had traveled in the north of Spain on a previous trip, if it is your first or maybe only trip you will ever make to Spain, I recommend Andalusia. Overall, we had a wonderful time and would be happy to return.

This company needs to be avoided unless you want to get screwed out of your money. The difficulties in Greece may be the reason for this but they have totally ruined what was suppose to be a very special occasion for my girlfriend and I. Our 8 year old daughter has been excited for 7 months about her European adventure. They have taken $3167.00 and are refusing to get on calls ....have cancelled our rooms in Greece. We are suppose to departing Monday for the trip and Owner won't call us ......won't refund our money. Other managers apologized and said they can't discuss it .......These people are a total disgrace. Have not worked today .....have called and called and still nothing. Current hold time well over an hour and It's been the same all day......she refuses to get on phone. Hiring an attorney to seek advice but please don't involve yourself with these people as they are desperate people with zero ethics, zero morals and have absolutely no issue wrecking a family's special vacation.

Update - July 23rd - Finishing our vacation in Mykonos and we have paid for all of our hotels out of pocket! Owner still won't call us and still has our $3167.00. I have a degree in Hotel and Tourism Management and have travelled the world and this is without down the worst experience I have ever had in my life.