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3.1

Average

TrustScore 3 out of 5

2 reviews

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3.1

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(2)

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Rated 1 out of 5 stars

Travel Hub Londo Bad experience

We have booked returned ticket from Hyderabad London with Travel Hub Head Office
38 Napier Road, Wembley, Middlesex – HA0 4UA
Branch Office
3-5 Woodcock Hill, Kenton, Harrow - HA3 0X
Call : 02087821308 / 02033550545

For the return journey travel hub missed our baggage on the ticket by marking it zero baggage, however, we fully paid for baggage and ticket. When we reached to check-in counter BA staff told us there is no baggage mentioned on our ticket and if we wanted to take the baggage we need to pay additional £170 which would be refundable to the agent and agent can return the overpaid back to us, Travel Hub is also confirmed the same that they will refund the baggage. Now it's more than 1-month travel Hub and BA hasn't returned the overpaid baggage amount and I am chasing travel hub on daily basis and they are saying BA hasn't yet refunded them back so they can't refund me. This is like I am trapped between travel hub and BA and not sure who is holding my extra payment.
All I want with this review is, please be very careful while booking your tickets with Travel Hub and make sure, your tickets are correctly created by the travel hub or any agency with whom you are booking tickets. I would request be very careful while booking with travel hub as they speak differently and deliver different tickets. To avoid surprises on the travel day I would request avoid travel hub booking as on the travel day for travel agency mistakes you might suffer and your schedule might be disturb. I would not recommend travel hub anymore due to this bad experience with their team.

29 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Services

Your service is excellent.Moses your sales consultant went above and beyond to ensure i had all my timings and dates right and never once showed he was annoyed of me asking him the same question thrice! He took his time explaining to me and understood my requirement which i was extremely happy.Well done Moses! Hope there are more individuals like you in this world!

27 July 2020
Unprompted review

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