Booked my flights, they charged me the amount, but then did not issue any tickets. They say it takes up to 24h but nothing happened, the chat response is AI, and no visibility on the tickets. Even if... See more
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See what reviewers are saying
⚠️ Avoid Travelfrom! I paid €658.60 for a Economy flight and waited over 8 hours for ticket issuance. After several emails, they told me they could not confirm my ticket. I was left without a ticket j... See more
Company replied
They show prices cheaper than any other flight booking website, and you can book a flight. They are supposed to confirm the booking within 24 hours according to their website. I've waited more than... See more
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After paying for extra luggage, it wasn’t added to the ticket and I was forced to pay again. Customer service was unhelpful and there is no way to file a formal complaint through the website. Upda... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Get employees who can really help or find another line of business
Getting very annoyed with Travelfrom.nl. First of all, you get constant changes to your ticket which you have to accept within a certain timeperiod otherwise a fine. secondly, changes they suggest have a very short lay over (on airports where as a EU citizin you have to go through immigration which takes a long time). Please think Travelfrom, why would I otherwise use your service!
Thirdly, if you want to change your ticket you have a very short response time. If you don’t meet this very short response time you have to fill in the form through the website all over again.
And lastly, guess what happened then: they send me a completely new itenarary with again a very short lay over time and costing 1100 euro more than the one they sent me before (of which the deadline I didnt meet.
So where are we now? I have a proposal that doesnt bring me one step further but which costs me 1100 euro more. What are these people doing? Travelform, your head is clearly somewhere else.
People, Do not use this agent. I repeat: do not use Travelfrom.nl
Update:
I got a new proposal. The third one. Extra costs 4034 euro. Yesterday the costs were 44 euro. What happened in between can be read in my text above. I will leave it to the readers of trustpilot what they think of the way you are doing business Travelfrom.nl.
Update 07/08
No, your service is not up to standard.
You sent a proposal that was acceptable which expired within half an hour.
If your know the response time is so short, warn clients, give them a call. That is why clients book through an agent.
Secondly, you made a new proposal after expiry of the first, which was wrong (lay over was too short). The costs were then 1100 euro.
I had file a new request, you then came with a proposal for the original flight but now not 44 euro nut 4000 euro. (Ah I forgot, another mistake in between, but who is counting mistakes at this point).
All done in an automated way like no one with any common sense had looked at it before pressing the send button.
My point is, your service is bad. Why?
1. At the most crucial point you do not provide the customer with the information that will get them what they need.
2. You make many mistakes.
3. Your system is bureaucratic and seems to be done in a automated way. No common sense is involved (or your employees lack it.
In conclusion. My problem is not solved and you have stolen valuable pleasurable time from me during my holiday. WHilist you are paid to provide the exact opposite.
Raoul Boucke
4 August 2024
Unprompted review
Reply from Travelfrom.nl
Dear Raoul Boucke,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with Travelfrom.nl. Your concerns are very important to us, and we want to address them thoroughly.
Firstly, we understand the frustration caused by constant changes to your ticket and the urgency to accept them within a short time frame. Unfortunately, the timing for these changes is determined by the airlines, and we are obligated to follow their guidelines. On average, the time given for accepting changes is around 2 hours. We strive to communicate these as quickly as possible to give you ample time to respond.
Regarding layover times, we acknowledge that short layovers can be stressful, especially when navigating immigration processes. We will make sure to review our process to provide better-suited itineraries that account for these factors.
Lastly, the cost of changes is calculated based on the tariff rules established by the airline, which can sometimes result in higher fares. We recognize how frustrating this can be and are committed to seeking the best possible solutions for our clients.
Again, we apologize for the inconvenience you've experienced. We value your feedback and are committed to improving our services. If there’s anything further we can assist you with, please do not hesitate to contact us.
07/08
Please note that we have already processed your new ticket change request. You can pay the bill in the same section where you sent the request.
Please do not delay, as the number of seats on board the aircraft is limited.
Also, for the inconvenience caused to you, the service fee of our agency for processing the application is not included in the bill.
07/08
We would like to clarify the situation regarding the charges for changing your flight dates.
The amount for changes is calculated exclusively according to the rules of the airline's tariff. Based on the changes you indicated in your request, the surcharge reflects the airline's fee for those adjustments. As we have emphasized, this amount is determined solely by the airline.
In light of the inconvenience you encountered, we did not add our company's service fee to the bill. We strive to provide transparent and fair service to our customers, and we appreciate your understanding.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
Yesterday in the afternoon they…
Yesterday in the afternoon they canceled my ticket.Going to L.A.(LAX) they said it was fully booked.And then i book another flight in the Evening.I just message them more than 4 times what is the update of our ticket.until now more than 8 hours still waiting my confirmation if the Airlines will allow us to travel.
This is my first time that i booked in this agency and i will not repeat anymore.
I travel alot this is my firstime to experience this situation.Very bad
26 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Kamille,
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience you have experienced. At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline about the availability of free seats for the flight and booking class at the price you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
We understand how frustrating this situation must have been, especially as a frequent traveler. We strive to provide the best service possible and regret that we fell short on this occasion. Please be assured that we are continuously working to improve our processes and communication.
Thank you for your patience and understanding.
Worst experience possible
Worst experience possible. It would have been better to take the ticket on the company website (even if it was more expensive). Never try the experience
19 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Grégoire G.,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your negative experience. We strive to provide the best service possible, and it's clear that we fell short in this instance. To better understand what went wrong and how we can improve, we would appreciate it if you could provide more details about your experience.
Could you please provide us with your booking reference number and any additional information that influenced your opinion? This will help us identify the issue and address it promptly.
We value your feedback and hope to have the opportunity to restore your trust in our services.
Just ask for Yuliana she Will help you…
Just ask for Yuliana she Will help you the best
20 July 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback!
We're delighted to hear that Yuliana provided such excellent assistance. If you need help in the future, just ask for Yuliana – she'll be more than happy to assist you to the best of her abilities.
Your satisfaction is our priority, and we appreciate your kind words.
DO NOT BOOK HERE .
I have a flight today july 19,2024 but this company move it by saturday tomorrow july 20.2024, because they offer me alternative flight and and its already 5 days ago and they said to expedite the request to the airlines until now still now no re issue ticket and dont receive any iterinay.
My stress is to the highest level
If my ticket will not re issue today and they make any problem i will take legal action for this.
19 July 2024
Unprompted review
Reply from Travelfrom.nl
Hello!
We urgently check the information according to your order. As soon as we clarify all the information, we will inform you.
22/07
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and stress caused by the change to your flight schedule.
We understand how critical timely travel arrangements are, and we regret the delay in reissuing your ticket and providing the updated itinerary. Please be assured that we have been working diligently to resolve this issue with the airline.
We are pleased to inform you that we have provided an alternative flight option for you without any additional payment on your part. We have borne all the costs to ensure you can travel as planned. Your updated itinerary has been sent to your email.
We deeply regret the distress this situation has caused you and appreciate your patience. If you have any further concerns or need additional assistance, please do not hesitate to reach out to our customer service team.
Thank you for your understanding.
Very unreliable service
If you are lucky you can buy tickets cheap. If you are unlucky then you end up with big problems.
Our return flight got canceled. The helpdesk did not do anything. They take the phone, say they will look into it and that we will get an email about the status. Called them 3 times and 3 times same 'trick'. Never got an email about the status. Lost about half a day with this.
Fixed the problem with the airline myself. Now they write that they could not reach me on the phone.
If you want a reliable service. Don't book here!
12 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Willem K.,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our service. We understand how frustrating it must have been to deal with the cancellation of your return flight and the lack of assistance from our helpdesk.
Your comments have been noted, and we are taking steps to improve our customer support processes to ensure such issues are addressed promptly in the future. We regret the time you lost and the frustration caused.
If there is anything we can do to rectify the situation or if you have any further concerns, please contact us directly. We value your feedback and hope to provide you with a better experience in the future.
unprofessional
We booked a flight at 15/8/2024 at 16:40 and after making plans the flight was abruptly delayed to 19:05. We asked to switch to an earlier flight, they told us they do have one for us in the morning and that we need to approve, so we did. Unfortunately they later reached out to us and told us that they canceled our confirmation and it will not be possible and that there’s another flight a day earlier. We immediately approved despite the added costs of staying another day. But that was canceled too. Extremely disappointing and unprofessional.
Booking number: 2UN9LP2B
9 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Yarin Malul,
We urgently check the information on your order. We ask you to wait a little longer.
We will update our answer here as soon as possible.
11/07
We sincerely apologize for the inconvenience and disappointment you have experienced. We understand how devastating and frustrating it can be when plans change unexpectedly.
Unfortunately, the airline makes changes to the flight schedule and our ability to accept alternative arrangements is limited by availability and the restrictions they impose. We strive to offer the best possible solutions, but we regret that in this case we were unable to meet your expectations. Unfortunately, the forced changes from the airline were not enough to be able to offer you a morning flight at no extra charge.
We received this information both in the airline's internal system and over the phone. We have made every effort to resolve your issue in your favor.
As an exception, we have waived our agency's service fee for processing your request for our own changes. We have now emailed you detailed information from the airline regarding the amount for making changes to tickets.
We value your feedback and will use it to improve our services and communication. We hope to have the opportunity to improve your services in the future.
Thanks for understanding.
they took 250 euros from me
they took 250 euros from me: BXW7U1DR. and there are no tickets. I just asked them give my money back but my money is not back since 1 day. The thing is prices are getting higher and higher and they just blocked my money. keep saying "oh we understand you feel bad because you coyldn't buy cheap tickets from us" etc. etc
NO! The problem is you simply took and blocked my money! I don't care if you don't sell cheap tickets! Just don't take money if you are not selling a ticket! I see all posts similarly so do NOT rely on this firm!
7 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Can Gunendi,
Thank you for contacting us and sharing your experience. We sincerely apologize for the inconvenience you have experienced.
We understand your frustration about not having tickets.
As for the delay in refunding your money, we recognize that this is unacceptable. Rest assured, we make processing your refund as soon as possible a priority. We regret that this may have had an impact, especially given the price increase.
The refund was made today. Usually, the funds are transferred to the buyer's account within 1-3 working banking days. If after the end of this period the funds do not arrive in the account, we will provide you with confirmation of the return. You can use it to check the status of the transaction in your bank.
Your feedback is important to us in order to improve our services and we aim to ensure that similar issues do not reoccur.
Once again, we apologize for the inconvenience and thank you for your patience.
It is the first time and maybe the last…
It is the first time and maybe the last time I use your services.
The ticket price increased just after i completed my personal data and before I completed the payment.
Tickets prices do not just increase when a customer is filling in personal data. By the way, I did a new search for the same ticket on my other device and it showed the previous low priced ticket...
I am not after any compensation or reply, I am just raising a flag...
6 July 2024
Unprompted review
Reply from Travelfrom.nl
Dear Karim,
Thank you for your feedback. We apologize for the inconvenience you experienced with the price change during your booking process. Ticket prices can fluctuate based on airline availability and demand. We understand how frustrating this can be and are continuously working to improve our services.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team.
10/07
According to the personal information provided by you, the tickets were successfully issued and sent to the buyer's e-mail address under the specified order number.
Reply from Travelfrom.nl
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our service. Providing good and quick service is our top priority, and we are glad everything went smoothly for you.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
After a canceled flight
After a canceled flight, I had to book two new flights on my own initiative to get to my destination. These tickets were refunded in no time. Thank you Oksana for the excellent service!
24 May 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your experience with us. We're sorry to hear about your canceled flight, but we're glad that you were able to book new flights and reach your destination. It's great to know that the refund process was swift and that Oksana provided you with excellent service.
Your satisfaction is very important to us, and your kind words will be shared with Oksana and the team. If you need any further assistance, please don't hesitate to reach out. We're here to help!
I wanted to change my return ticket and…
I wanted to change my return ticket and costumer service, Yuliana, helped me very well.
24 May 2024
Unprompted review
Reply from Travelfrom.nl
Dear Zeinab Sadati,
Thank you for sharing your positive experience with us. We're delighted to hear that Yuliana provided excellent assistance with changing your return ticket.
Your satisfaction is our priority, and it’s great to know that Yuliana was able to help you effectively. We’ll be sure to pass along your kind words to her and the rest of our team.
If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Never book by travelfrom please…
Never book by travelfrom please people,they are scammmers,I am waiting for months for my money,I bought tickets from them and they canceled a few hours before the flight,I am stille waiting for my money.They are scammers don’t people.This is my reservationnumber:N:E8TUSR1C
22 February 2024
Unprompted review
Reply from Travelfrom.nl
Dear Mourad,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
13/05
We sincerely apologize for the inconvenience you've experienced regarding your refund for the canceled tickets. We understand the frustration and disappointment this situation has caused you, and we truly regret any inconvenience it has caused.
While we haven't received a refund authorization from the airline for your tickets, we want to assure you that we value your trust and satisfaction as our customer. Therefore, we have made the decision to issue a refund to you directly from our agency. You should expect to see the refund reflected in your account shortly.
On the part of our agency, the return was carried out today, May 13th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
We take allegations of scamming very seriously and assure you that it is never our intention to deceive or mislead our customers. We strive to provide excellent service and transparent communication at all times.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for bringing this matter to our attention.
you need to READ this before reserve a ticket with them
I reserved a ticket with them for a flight after 4 days. I didn't receive the ticket, so I contacted customer service, and they told me the confirmation would come after 48 hours. Subsequently, I requested a refund, but I didn't receive a response. Later, I received an email stating that they couldn't provide me with the ticket, and still, there was no refund. I had plans to travel in 4 days. In conclusion, they don't actually have tickets; they advertise an old price on Skyscanner, and when you make a payment, they make you wait for 48 hours before informing you that they couldn't provide the ticket. As a result, you're left waiting indefinitely for a refund. It's a big scam. I have screenshots of everything, and I've already contacted my bank. I will report this fraud everywhere until I receive my money back. When I read the reviews, I thought people were exaggerating, but now that I've experienced it myself, I urge you to save your money.
Edit on 8th of May. I got my refund in short period of time.
6 May 2024
Unprompted review
Reply from Travelfrom.nl
Dear Mohamed Youssef,
We sincerely apologize for the inconvenience you have experienced. After reviewing our records, we found four orders matching your personal details for 2024. All these orders were successfully issued and services provided. However, it seems that there was a disagreement with one particular order that caused you difficulties.
We are sorry that you did not receive your ticket as expected and that there was a delay in communication regarding the confirmation and refund process. Please accept our apologies for any disappointment or inconvenience this may have caused.
We take your feedback seriously and are working hard to investigate the issue further to understand what went wrong with the specific order in question. We value your trust and are committed to providing transparent and reliable bookings for all our customers.
If you could provide us with additional details or screenshots related to your booking, it would greatly help us to resolve this issue effectively. Rest assured, we are actively working to resolve this issue and ensure that you receive the refund you are entitled to promptly.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to correct this situation. If you have any further questions or concerns, please do not hesitate to contact us directly.
Thank you for bringing this to our attention and we hope to resolve the issue to your satisfaction.
Reply from Travelfrom.nl
Dear Jamy,
Thank you for your positive review and kind words about Andriana Nosal! We're delighted to hear that you had a great experience and received helpful assistance from Andriana.
At Travelfrom, providing excellent service is our top priority, and we appreciate your feedback. We'll be sure to pass along your appreciation to Andriana and the rest of our team.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Thank you for choosing Travelfrom. We look forward to serving you again.
Quick and complete
Had a very simple question: my bank payment (CC) seemed to have stalled, redirect after payment didn't work. The lady helping me was very well mannered and got back to me promptly with all the info I needed.
21 April 2024
Unprompted review
Reply from Travelfrom.nl
Dear Robin Wiersma,
Thank you for your positive review and for sharing your experience with us. We're delighted to hear that you found our service quick and complete.
We apologize for any inconvenience you experienced with your bank payment, but we're glad that our team member was able to assist you promptly and effectively. Providing excellent service is our priority, and we appreciate your kind words about the manner and efficiency of our support.
If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help!
Thank you for choosing Travelfrom. We look forward to serving you again.
Despite all the bad reviews my…
Despite all the bad reviews my experience was good. There was an error after doing the payment which didn't redirect me to the confirmation page. Customer service was swift with their reply (Sofia Melnyk) and sent me the e-tickets immediately. Shortly after also received the confirmation email
15 April 2024
Unprompted review
Reply from Travelfrom.nl
Dear Danny,
It's great to hear that despite the negative reviews, you had a positive experience with our service. We apologize for the error you encountered after payment, but we're pleased that Sofia Melnyk from our customer service team was swift in responding to your issue and promptly sent you the e-tickets and confirmation email.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We're committed to providing excellent service and ensuring your satisfaction.
Thank you for choosing us. We look forward to serving you again!
My flight got cancelled and it is…
12/04/24 - My flight got cancelled and it is taking 8 months and counting for them to give a refund of the ticket.
17/04/24 - Although it is taking 8 months for the airline to refund my money to travel form or to inform travel form. 1 day after writing this review the airline suddenly refunded the money back to travel form so they instantly can give me back my money for my cancelled flight.
I will never book with them because they try to delay and hope you forget or leave it and steal your money unless you write bad reviews!
12 April 2024
Unprompted review
Reply from Travelfrom.nl
Dear Matthijs Brand,
We urgently check your order information and the status of your refund. We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPDATE 15/04
We are sorry to hear about your unpleasant experience with the delayed refund for your canceled flight. Eight months is an unacceptably long wait and I understand how frustrating this situation can be.
Please note that we take your feedback seriously and aim to resolve this issue quickly.
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made today, April 15. Usually, funds are credited to the buyer within 1-3 business days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for bringing this to our attention and once again I apologize for the inconvenience. We appreciate your patience and understanding.
Horrible website and communication
Horrible website and communication. Never saw something so complicated before. It's like they actively try to make it impossible to view your flight booking details.
9 April 2024
Unprompted review
Reply from Travelfrom.nl
Dear Karsten Madsen,
Thank you for reaching out to us regarding your experience. We sincerely apologize for any frustration or inconvenience you encountered while trying to view your flight booking details on our website.
We strive to provide a user-friendly experience and effective communication for all our customers, and we regret that we fell short of meeting your expectations in this instance. Your feedback is extremely valuable to us as it helps us identify areas for improvement.
Regarding the online flight registration, we're glad our specialists were able to provide you with comprehensive information about the flight check-in process. We appreciate your patience and understanding.
We are actively working to address any issues with our website and communication processes to ensure a smoother and more transparent experience for our customers. If you have any specific concerns or need further assistance with your booking details, please do not hesitate to contact us directly.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your experience with us.
Good experience
The flight ticket was issued quickly and I could make my check in on the official airline website right away
7 April 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your positive experience with us! We are thrilled to hear that you had a smooth and efficient booking process with us, and that you were able to check in promptly on the official airline website.
At Travelfrom, we strive to provide excellent service and make the travel experience as seamless as possible for our customers. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again for your future travel needs.
Thank you once again for choosing us!
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