We all know Orange covers nearly everywhere but what sets them apart to me are their wonderful Customer Service representatives. Every time I have a question or a problem there is a CS Rep to help. Ye... See more
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I had issues installing my eSIM and Michaela was very helpful. I panicked because I have an iPhone 16pro, which only supports eSIMs, but I kept getting an alert that said my phone carrier could not ac... See more
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Orange service has been excellent. When I have questions the chat bot works and if the chat bot can't answer a real person comes on line and they have been brilliant. The agents are patient and give... See more
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Alice was great - very patient and helpful. However the I found the installation instruction very confusing. The instructions say, don't activate until you are ready to use. But when you go to install... See more
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Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About Orange Travel
Written by the company
Orange Travel – Your Global Travel eSIM Partner
Orange Travel is a leading provider of eSIM solutions for international travelers, offering affordable and reliable mobile data plans in over 200 destinations worldwide. Whether you're heading to Europe, the United States, Morocco, Türkiye, Mexico, Thailand, or beyond, Orange Travel ensures you stay connected from the moment you land — no roaming charges, no SIM card swapping, and no hassle.
Our digital eSIMs are designed for convenience: simply purchase, scan, and activate within minutes. We provide prepaid data plans for short getaways, long-term travel, and even digital nomad lifestyles. Choose from weekly, and monthly data packages, add calls & SMS and get connected!
🌍 Why choose Orange Travel?
- High-speed connectivity through tier-1 local networks in each country
- Multi-operator coverage to keep you connected even in remote areas
- 24/7 multilingual customer support via live chat and email
- No contracts, roaming fees, or hidden costs
- User-friendly dashboard to manage your eSIMs and monitor usage on our website and app
- Eco-friendly – no physical SIM, no waste
Whether you're a solo adventurer, a remote worker, or a family on vacation, Orange Travel is the smart, sustainable way to stay online abroad.
🔗 Learn more and explore our plans at
https://travel.orange.com/
📲 Download the app to activate your eSIM in seconds
Contact info
Paris, France
- contact@travel-orange.com
- travel.orange.com
4.3
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Have to re-register every time you buy a sim…
I registered before and had to get a new esim. However, you have to go through the same process everytime you buy a sim.
17 August 2026
Reply from Orange Travel
Hello,
Thank you for sharing your feedback. We understand that having to complete the registration process again when purchasing a new eSIM can feel repetitive, especially if you have already registered with us before.
Registration is mandatory for customers who need to use an eSIM for more than 30 days, as required by French law. This means that when purchasing a new eSIM that falls under this requirement, the registration process needs to be completed again for that eSIM.
We appreciate your understanding and your feedback. We’re always looking for ways to make the process as simple and convenient as possible. 💛
Happy travels!✈️
The Orange Travel Team
Orange e-sim didn't work in my pixel 4a.
17 August 2026
Reply from Orange Travel
Hello,
We’re sorry to hear that your Orange Travel eSIM didn’t work on your Pixel 4a. We understand how frustrating it is when you arrive expecting to be connected and the service doesn’t work as expected.
We’d really like to look into what happened and check whether there was an issue with the eSIM, device compatibility, or the network connection. We have reached out to you via email so if you could, please, reply with your order details so our team can investigate and assist you.
We hope we can help resolve this for you.
Happy travels! ✈️
The Orange Travel Team
I needed help when I mistakenly…
I needed help when I mistakenly selected the incorrect Sim for my travel. The support agent was extremely helpful and gave me just the help I needed. Thank you so much for your kind patient help! Laura!
1 September 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Laura was able to help you with the mix-up and provide the patient and helpful support you needed.
We’ll be sure to share your kind words with Laura, she’ll be very happy to know she made a difference!
Happy travels! ✈️
The Orange Travel Team
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that everything has always been perfect with our services.
Your continued trust and satisfaction mean a lot to us. We look forward to keeping you connected on many more journeys to come! ✈️
Happy travels!
The Orange Travel Team
Takes some time around 1.5 hr to…
Takes some time around 1.5 hr to connect after landing. Other than that pretty reliable
17 August 2026
Reply from Orange Travel
Hello,
Thank you for your feedback! 😊
We’re glad to hear that you found the service reliable overall, and we’re sorry that it took around over an hour to connect after landing. We completely understand how frustrating that can be when you’re expecting to be connected right away.
The eSIM should normally connect to a partner network automatically and almost instantly once you arrive at your destination. However, in some cases, the phone may not automatically connect to an available partner network. If this happens, please contact our support team right away so we can help you get connected as quickly as possible.
We’re always happy to assist, and we really appreciate you letting us know about your experience.
Happy travels!✈️
The Orange Travel Team
Onboarding process was very easy and…
Onboarding process was very easy and the posted setup guides were detailed and easy to follow. The app is very easy.
My phone did have issues during the installation and I reached out to Orange support for guidance. The response from support (Joanne) was almost immediate and with a detailed and reassuring set of instructions.
Thank you Joanne and Orange Travel!
1 September 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found the onboarding process easy, our setup guides detailed and helpful, and the app simple to use.😊
We're especially happy that Joanne was able to assist you so quickly when you encountered an issue during installation. Providing clear, detailed, and reassuring guidance when our customers need us is exactly what we strive for.
We'll be sure to share your kind words with Joanne.
Thank you for choosing Orange Travel and for taking the time to share your experience!
Happy travels! ✈️
The Orange Travel Team
fast and helpfull
1 September 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that you found our service fast and helpful.
We truly appreciate your trust in Orange Travel and look forward to keeping you connected on your future travels!✈️
Happy travels!
The Orange Travel Team
I purchased an Orange Travel eSIM for…
I purchased an Orange Travel eSIM for my trip to Paris. When I arrived at Paris airport, I tried to activate it, but the mobile data did not work at all. I checked the settings and tried several times, but I still had no internet connection.
Because I needed internet immediately after arriving, I had to buy another eSIM from a different provider, which worked without any issue.
Unfortunately, my experience with the Orange Travel eSIM was very disappointing.
17 August 2026
Reply from Orange Travel
Hello,
We’re truly sorry to hear about your experience with your Orange Travel eSIM in Paris. We completely understand how frustrating and disappointing it must have been to arrive at the airport needing internet immediately, only to find that your mobile data wasn’t working.
Your eSIM should normally connect to an available partner network automatically when you arrive at your destination. If this doesn’t happen, our support team is always available to help troubleshoot the connection and get you online as quickly as possible.
We’d really like to investigate what happened in your caseso we reached out to you via email so we can further assist!
We sincerely apologize for the inconvenience and hope we have the opportunity to make this right.
Happy travels!✈️
The Orange Travel Team
Very good experience
Very good experience, thank you for your customer service support.
1 September 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that you had a very good experience with Orange Travel and that our customer service team was able to support you.
We truly appreciate your trust and look forward to keeping you connected on your future travels! ✈️
Happy travels!
The Orange Travel Team
Olivia in customer service was super…
Olivia in customer service was super helpful with my queue concerning re-using an Europe SIM. Not only did she answer my questions but reminded me that I could check back in a week to make sure the registration was completed. Great friendly helpful.
31 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Olivia was able to help you with your questions about reusing your Europe eSIM.
It's great to know that she not only provided the information you needed but also went the extra mile. We're very happy that you found her friendly and helpful!
We'll be sure to share your kind words with Olivia. Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels! ✈️
Happy travels!
The Orange Travel Team
A wonderful and efficient…
A wonderful and efficient correspondent; regarding my questions. I was a great pleasure!
31 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that you found our support both helpful and efficient, and that you had such a pleasant experience.
Your satisfaction means a lot to us, and we look forward to assisting you again on your future travels!
Happy travels!✈️
The Orange Travel Team
Joanne was very helpful
Joanne was very helpful, quickly solved my problem@
31 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Joanne was able to assist you and quickly resolve your issue. We'll be sure to share your kind words with her! ✨
Thank you for choosing Orange Travel. We look forward to keeping you connected on your future adventures!
Happy travels! ✈️
The Orange Travel Team
Great Ervice
I made an error activating and sharing my plan, I could not see the esim in my settings. Through the bot I got connected to a live agent, Olivia.
She was patient and asked the right questions. Listened to my comments, then resolved the issue. it took less than 15 Minutes
30 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Olivia was able to assist you so quickly when you had trouble activating and locating your eSIM.
It's great to know that she took the time to listen, asked the right questions, and patiently guided you through the issue until everything was resolved — all in less than 15 minutes!
We'll be sure to share your kind words with Olivia. We're sure she'll be thrilled to know how much you appreciated her support.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!✈️
Happy travels!
The Orange Travel Team
Quick reply and excellent service
25 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that you received a quick response and excellent service from our team.
Your satisfaction means a lot to us, and we look forward to keeping you connected on your future travels!
Happy travels!✈️
The Orange Travel Team
Reply from Orange Travel
Hello,
Thank you so much for your kind feedback! 😊
We're delighted to hear that your eSIM worked great and that Gabriella provided you with excellent support.
We'll be sure to share your lovely comments with her. It's wonderful to know that she made such a positive difference to your experience.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!✈️
Happy travels!
The Orange Travel Team
Thanks to Gabriela for her in depth…
Thanks to Gabriela for her in depth knowledge in Esims. I really appreciate her patience with me.
30 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that Gabriela was able to assist you with her in-depth knowledge of eSIMs and that you appreciated her patience and guidance.
We'll be sure to share your kind words with Gabriela. We're sure she'll be happy to know that her support made such a positive difference to your experience.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!✈️
Happy travels!
The Orange Travel Team
Michaela fixed the issued I raised…
Michaela fixed the issued I raised promptly and politely. Thank you.
27 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you for your kind feedback! 😊
We're delighted to hear that Michaela was able to resolve your issue promptly and professionally.
We'll be sure to share your appreciation with her. Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels!
Happy travels!✈️
The Orange Travel Team
I did have problems installing the…
I did have problems installing the esim, within 1 minute I was communicating with a real person who solved my problems within 5 minutes!
5 star service!
27 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your 5-star review!😊
We're delighted to hear that, even though you initially had some trouble installing your eSIM, our team was able to connect you with a real person within just a minute and get everything resolved in only a few minutes.
Providing fast, human, and effective support is exactly what we strive for. We're so glad we could get you connected quickly!
Thank you for choosing Orange Travel, and we wish you many smooth and connected journeys ahead. ✈️
The Orange Travel Team
Antonio was a service agent who helped…
Antonio was a service agent who helped me immensely and very quickly. They are great with customers and would recommend.
27 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback!😊
We're delighted to hear that Antonio was able to assist you so quickly and effectively.
We'll be sure to share your kind words with him. It's great to know that his support made such a positive difference to your experience.
Thank you for recommending Orange Travel and for choosing us to keep you connected on your travels!
Happy travels!✈️
The Orange Travel Team
Fantastic customer service
27 August 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your kind words! We’re really happy to hear that you were satisfied with our customer service 🧡
Have a great trip ✈️
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