Vietravel Reviews 

Avoid at all costs. Fly with anyone else at all. Take a bus. Anything is better. Keep claiming 7kg total for backpack and carry on, asked to show where and only showed carry on until 7kg, nothing about personal item. Ridiculous. Scamming people for a living.

Countless delays without much communication at all. Also had to check-in my bag twice which was a massive hassle after already going through security clearance. Absolute joke of an airline.

My original flight today was supposed to be 21:15 on 2/8 from DANANG TO SAIGON (VU 685)
It was delayed to 22.35 and then delayed once more to 23:05.

My next flight with VietJet Air from Saigon to Taipei is at 1.00 on 2/9 which will be affected and I cannot make it. How can you compensate?

I am a customer and I have the rights to be compensated as I have a business meeting in Taipei the next day.
I am very disappointed and upset.

You have to be responsible and your change of flight status and outrageous delay will cause me to lose/ miss my flight.

I will be waiting for your reply and will send this complain to your web as well until this issue is resolved.
Thanks.

Flew from Bangkok to Ho Chi Minh city. Check-in was easy. While standing in the check-in line, I watched how other passenger were treated, and all went smooth and professional, no one had to complain, so I dont understand the bad reviews. Modern Airbus jet, friendly crew. Can only recommend.

I had my baggage covered for 12,99. The day before my flight it got canceled due technical error, so I needed to check the baggage online in again. But due another technical error of the company, I could’t check in online. Next day at the airport I needed to check in my baggage again, but now for 50 euro’s?!?! Its insane, you just get scammed by the company and you can’t do anything about it.

We tried to check into our flight and pre pay for our checked luggage but the website didn’t work. So we checked in at the counter. Viettravel charged us 4x the cost of the checked luggage at the counter compared to online price. They were aware of their website that doesn’t work. The girl at Viettravel said if we emailed or called the customer service number as proof then they would be able to charge us the online price. A multi million dollar airline that flies complex airplanes knowingly has a website that doesn’t work to charge you more. Terrible experience.

The worst flight experience ever on my flight experience. The staff was rude. Flight was delayed.

AVOID THIS AIRLINES AT ALL COSTS!!!! Clearly their aim is to extort the passengers as much as possible. They charged me and my partner 21€ each for 3kg extra in our backpack at the check-in. We were "assisted" by a woman named DAD in the Da Nang airport on 15/01/25 at 8h30 to Hanoi who didn't even bother to say good morning. Absolutely horrible service provided in every sense of the word. Will never fly with this airline again.

Simple open day light theft. Cheap and the Airline to avoid. We are small family with 3 passengers. Each one can carry 3 carry on, that can weight up to 7 kilos. We had 3 bags 1 weigh 8 kilos and the other two weigh 6.4 and 4 kilos. The Airline staff Nauy billed us $60 AUD for the extra 1 kilo in one luggage. We need to fight it out to avoid the payment.

No issues at all.Very good and affordable airline

The worst flight experience ever. The staff was finding lame reasons to charge us extra for our luggage and was very rude.
When we asked them to redistribute the luggage between our checkin and cabin baggages to comply with the weight limit the staff told us they had already checked in our luggage and that nothing could be done when we specifically told them to weigh the luggage first.

Simple - 0/5
Never ever book this airline.
The staff is a bunch of complete idiots. The airfare might be cheap but they will always create (if not find) ways to charge you extra.

Garbage airline. Far more than the usual problems. Basic problems like opening check-in gates late, not publishing departure gate in a timely matter. No functioning online checkin.

Instant regret. First time I used this airline. I’ve been to Thailand many times without a return flight. I know this can be a requirement - so this airline forced me to buy a return ticket on the spot. First time this happened to me, first time Vietravel - and the last time.

When the plane landed, it made a very loud noise and shook the overhead luggage compartments.

When retrieving luggage, the seams of the overhead compartments even came undone.

The plane was of very poor quality.

My boyfriend and I travelled to Bangkok from HCMC using this airline and everything went so much better than expected!

We were a little bit worried because of all the negative things we read about them on the days prior to the flight, so we tried to be as much prepared as we could.

Starting with the basics: no online check-in as they need to verify passports and other information such as departure ticket from Thailand and hotel booking. We were actually expecting to be asked this at Thailand's immigration counters, not sure if it's routine or if it has to be with Thailand migration becoming more strict now with who they let in, we also had read about that on the upcoming days. We didn't have departure tickets so they told us to book it and come back, they kept our passports during the process and accepted a bus ticket to Malaysia.

Now onto the big deal for us which was the baggage allowance. We had purchased one 15kg bag when buying the tickets and had two more 7kg cabin luggage allowed. We were worried about the extra weight so organized and took some things in and out of each bag in order to get the most of those 29kg total. And we did it, 14.9 on the clock for the checked bag (they didn't weight the other two nor said a thing about the dimensions). Plane was full but there was more cabin room than what you would expect on a full flight with a low cost airline, no stress trying to fit our duffle bag.

So far so great! Just get to HCMC airport with enough time because of the well known waiting lines (almost 1.5 hours between check-in and getting to the flight gate). The flight took off 30 minutes later but only landed 10 minutes after the scheduled time. The plane looked fine both outside and inside, enough legroom (we are between 175/185 cm tall), purchased meals on board which you can pay cash, smooth ride only probably the roughest landing we ever experienced but other than that everything went just fine!

Both ground and air crew were nice.

dogshit experience, staff working at the office have an unprofessional attitude, lying, miss many requests, so I need to redo many procedures to suit the requirements of flying to another country. What a worst experience!

So awful. Firstly couldn’t go through security because I didn’t write my middle name… Secondly they overcharged for overweight luggage. One girl had to pay because they weighted her carry on and her personal bag together(that she both payed for). Worst airline I have ever stepped a foot on. So unprofessional and rude staff.

We took twice this cheap company, and instead of vietjetair, they are cheaper and they did not charge us for our small musical instrument, and they are nice! The customer service is also available and helpful !
Just sometime late but still make it !
I recommend highly compare to vietjetair

Awful airline, cancelled flight and didn’t notify us of this.

Absolutely useless in arranging a refund and not helpful in arranging another flight.

Had to book a later flight ourselves and put our connection flight in jeopardy.

0/5 DO NOT RECOMMEND