Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
Company replied
Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travala
Thank you for your kind review! We’re glad to hear that you found our support helpful at any hour.
Providing reliable assistance whenever you need it is very important to us, and we truly appreciate your support. We look forward to helping you again in the future.
Best regards,
The Travala.com Team
First time I've paid with crypto
First time I've paid with crypto. Awesome experience. Travala gets all the stars from me :D
15 March 2026
Reply from Travala
Thank you for your amazing review! We’re thrilled to hear that your first crypto payment experience with us was smooth and enjoyable.
Your support means a lot to us, and we’re delighted to have been part of your journey. We look forward to helping you with many more bookings in the future! 😊
Best regards,
The Travala.com Team
consistency...
17 March 2026
Reply from Travala
Thank you so much for leaving positive feedback ! We work hard to provide consistently great service.
I wish I had known about Travala earlier
I wish I had known about Travala earlier. My travel experience has improved a lot since I started using Travala. I really like that it supports crypto. Everything has been smooth with all my bookings through this travel agency. The cashback program is also very generous.
24 February 2026
Reply from Travala
Thank you for your wonderful review! We’re thrilled to hear that Travala.com has made such a positive impact on your travel experience.
It’s great to know that you’ve enjoyed smooth bookings, our crypto payment options, and the benefits of our cashback program. Your support truly means a lot to us.
We look forward to being part of many more of your journeys ahead!
Best regards,
The Travala.com Team
happy being able to pay in crypto
happy being able to pay in crypto, but their refund process is not good. Quite annoying trying to get refunded in crypto.
24 April 2025
Reply from Travala
hank you for your feedback! We’re glad to hear that you enjoy being able to pay with crypto on our platform.
We understand your concerns regarding the refund process. For crypto payments, refunds are currently issued in the form of travel credits, as outlined in our policy.
Your feedback is valuable to us, and we’re continuously working to improve our services and policies.
Best regards,
The Travala.com Team
Reply from Travala
Thank you for your kind words! We're thrilled to hear you had a smooth experience. We'll keep working hard to maintain it and let us know how we can get 5* next time :)
Reply from Travala
We appreciate you sharing your feedback.Can you kindly share more information to support@travala.com so we can look into this ? This may affect our rating in trustpilot as it does not appear relevant . We would highly appreciate if you could kindly update your review rating for us or give us the opportunity to assist.
Thank you,
Travala.com Team
Reply from Travala
Thank you! We’re glad you enjoyed our quick service and great rates. Have a great day :)
Excellent service to book flights, hotels and rental cars with crypto.
I've been using this website for at least four years to book flights and accommodation and I haven't had any issues so far and I'm happily using them frequently. I've booked hotels in Japan, Korea and Thailand, as well as flights to all around the world. When I did have an issue once, they resolved it quickly for me.
14 March 2026
Reply from Travala
We count ourselves lucky for customers like you ! We look forward to continuing to assist you with your bookings in the future :)
Reply from Travala
We are glad you found the experience booking with us smooth and fast!
been using travala for 3 years and…
been using travala for 3 years and spent more then 200,000$ on the website .
their service is keep on getting worst and worst day by day , specially their new live support . they sound to be lazy and bringing up new rules for the airlines . saying passenger name cannot be changed . while standing with the airline employee and they are telling me passenger name can be changed ...
BLANKA a live chat support makes new rules LOL . im deff sure shes using AI information to answer the chat .
i dont know why the company started getting untrained people to respond the live chat .
11 March 2026
Unprompted review
Reply from Travala
Hi Michael,
Thank you for your feedback and for using Travala for the past few years - we truly appreciate your support.
We’re very sorry to hear that your recent experience with our live support did not meet your expectations. We understand how frustrating it can be when you need to make a last-minute change to your travel plans. However, airline tickets are generally non-transferable, meaning the passenger name cannot be completely changed to a different person. Airlines typically only allow minor name corrections (such as misspellings or small adjustments) and not a full passenger replacement.
Our support team must follow the airline’s official policy when assisting with booking changes, which is why this request could not be processed.
That said, we appreciate you sharing your experience and will review the support interaction to ensure our service remains professional and helpful.
Best regards,
Travala Support Team
Reply from Travala
Thank you for taking the time to share your experience with us! We're over the moon to hear that you're happy :)
Amazing as usual
10 March 2026
Reply from Travala
We love hearing from you! Thank you for leaving feedback for us.☺️
Gʻgood at booking hotels terrible at…
Gʻgood at booking hotels terrible at getting cancelled flight refunds so bad I'm stuck in Thailand
8 March 2026
Reply from Travala
Hi Simon,
Thank you for your feedback. We're sorry to hear about the inconvenience caused by the flight cancellation.
Please note that the flight was cancelled by the airline, and our team is currently assisting you in arranging an alternative flight. These changes need to be coordinated with the airline, which can sometimes take a bit of time while we wait for their confirmation.
Your case is still actively being handled by our team, and we’re working to secure the best available option for you as soon as possible. We truly appreciate your patience while we finalize the new arrangement.
Best regards,
The Travala.com Team
Good experience
1 March 2026
Reply from Travala
Thank you for your feedback! We're happy to hear you had a good experience.
Wishing you a fantastic day!
Best regards,
Travala.com Team
Nick was very nice and experienced.
Nick was very nice and experienced.
7 March 2026
Unprompted review
Reply from Travala
Thank you for your kind feedback! We're delighted to hear that Nick was able to assist you and that you had a positive experience. We truly appreciate you taking the time to share your review.
Best regards,
Travala.com Team
Detailed and immediate answers
I had several questions and got detailed and immediate answers for all of them. Thanks so much!
2 March 2026
Reply from Travala
Thank you for the amazing review! We put in the work to keep you and all of our clients happy. We pride ourselves on our teams knowledge and willingness to assist :)
Crypto friendly
5 March 2026
Reply from Travala
Thank you for your review! We're happy to know you value our crypto-friendly booking options. We appreciate your support and hope you enjoy many great trips with Travala.
Best regards,
Travala.com Team
Reply from Travala
Thank you for your wonderful feedback! We're delighted to hear that you had a great booking experience using Bitcoin Lightning Network on Travala.com.
We appreciate your support and look forward to helping you plan many more amazing trips in the future.
Best regards,
Travala.com Team
Reply from Travala
Hi Qarib,
As discussed via email, your refund request is still in progress. We have received approval to refund one room; however, we are still waiting for the property to confirm the refund for the second room.
We kindly ask for your continued patience, and we will get back to you as soon as we receive an update.
Best regards,
Rach
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