Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
Company replied
Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help again with Penelope
Great help again with Penelope. She was very helpful .
4 February 2026
Unprompted review
Reply from Travala
Hi Abdulai,
Thank you for your wonderful review! It truly brightened our day to hear how much you value both our platform and the service provided by our team.
Your kind words about Penelope's assistance will mean a lot to her—thank you for recognizing her efforts.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Always there for us.
4 February 2026
Reply from Travala
Hi Robert,
Thank you for leaving us such a wonderful review! It truly brightens our day to hear how much our customers appreciate our platform and the excellent service from our team.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Chiara,
Thank you so much for your 5-star review—we truly appreciate your support!
We’re delighted to hear that you enjoyed using our platform to book your reservation. Your positive feedback means a lot to us.
Wishing you a fantastic day!
Best regards,
Travala.com Team
Travala provides an efficient service.
Booking service is easy to use and swift to process bookings.
31 January 2026
Reply from Travala
Hi Fred,
Thank you so much for taking the time to leave us such a wonderful review!
We're thrilled to hear that you found the booking process quick and easy to use.
Wishing you an amazing day!
Best regards,
Travala.com Team
Very quick service
3 February 2026
Unprompted review
Reply from Travala
Hi Mitia,
Thank you so much for taking the time to leave our platform a kind review :) We really appreciate it!
Have a great day,
Travala.com
Travala.com customer service…
Travala.com customer service representatives are always kind, attentive, and thorough. Having a snag, glitch, or escalated problem is less stressful as I have full confidence that your team will go above and beyond to help me find a solution.
30 January 2026
Reply from Travala
Hi Elektra,
Thank you so much for taking the time to our platform and Customer Service team an amazing review. We really appreciate the support and kind words :)
We look forward to helping you with many more adventures in the future.
Have a great day,
Travala.com Team
BEST BEST BEST
2 February 2026
Reply from Travala
Hi Chris,
Thank you so much for leaving our platform a great review. We really appreciate the support :)
Have a wonderful day,
Travala.com Team
Everything was wrong
Everything was wrong. No proper support. No proper coordination. No timely help provided. No refunds, no re-routings after speaking with the airlines. Why would anyone book through you if you cant provide any support???
31 January 2026
Reply from Travala
Hi Vinod,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
Upon review, we can confirm that our customer support team has been assisting you with your flight booking. However, as the journey had already commenced and the flight was en route, the ticket was under the airline’s full control. In such cases, only the airline is authorized to make changes, and unfortunately, we are unable to process any modifications on our end.
As requested, we have already submitted a refund request to the airline. Please note that airline refund processing times may take up to three months, depending on the carrier’s policies and internal procedures. Our team will continue to monitor the request and follow up with the airline as needed.
Our customer support team is always ready to assist. For urgent concerns, we recommend reaching out via our chat support for real-time assistance.
Best regards,
Travala.com Team
Quick uncomplicated
1 February 2026
Reply from Travala
Hi Dianne,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Reply from Travala
Hi Raad,
Thank you for the amazing review! We truly appreciate your support and are committed to providing the best experience for you and all our customers.
Wishing you an incredible day ahead!
Best regards,
Travala.com Team
cheap and safe
31 January 2026
Reply from Travala
Hi Ricardo,
I am glad to hear you were able to find a great deal on our platform!
Thank you for taking the time to leave us a review!
Kind regards,
Travala.com Team
I made a reservation including…
I made a reservation including breakfast. Hotel got e-mail reservation as room only.
Customer service could not resolve the issue.
26 January 2026
Reply from Travala
Hi Halil,
Thank you for sharing your feedback, and we’re really sorry for the frustration this has caused.
Our customer support team is currently reviewing your case and actively working with the hotel to get this resolved as quickly as possible. We understand how important it is that your booking details, including breakfast, are honored correctly.
We appreciate your patience, and we’ll make every effort to reach a resolution ASAP.
Best regards,
Travala.com Team
I couldn't get a booking in the hotel…
I couldn't get a booking on the hotel website but Travala got me a room...have to wait and see how it goes when I get to the hotel tomorrow.
30 January 2026
Reply from Travala
Hi Moud,
Thank you for the amazing review! We truly appreciate your support and are committed to providing the best experience for you and all our customers.
Wishing you an incredible day ahead!
Best regards,
Travala.com Team
I have experience abut this game
I have experience abut this game this game i like it but don't have no money for this game in this moment I Play for travala.com im happy 😍😍
30 January 2026
Unprompted review
Reply from Travala
Hi Ghani,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Arrived at hotel with conf
Arrived at hotel with conf. booked + paid to be told it was not on the system + could not book me in.
Resolved after almost half hour waiting for a manager to call back.
Not at all what I wanted after driving for most of the day!
Room ok but bathroom very tired +strong odour of damp.
Will never use a Premier again!
29 January 2026
Reply from Travala
Hi Richard,
Thank you for taking the time to share your feedback.
From your review, it seems that the concerns raised relate to the hotel experience itself. We’d like to clarify that Trustpilot reviews are intended to reflect your experience with our platform and the support provided by our customer service team, rather than the services of the hotel.
That said, we’re happy to forward your feedback to our supplier so they can review the matter internally. Your comments are valuable and help us work with our partners to enhance the overall experience for our customers.
If you have any questions or need further assistance, please don’t hesitate to reach out — we’re always happy to help.
Best regards,
Travala.com Team
Good job Travala 👍
Travala's staff have always worked to helped me out. I only have compliments to such good work . I needed to change my hotel booking for a mistake a did during the process and I got the best suport. Thanks so much
25 January 2026
Reply from Travala
Hi Fernando,
Thank you so much for your kind words and for leaving us such a wonderful review. We're thrilled to hear that you loved your experience—your satisfaction truly is our top priority!
It makes our day to know how much our customers value the platform and the service provided by our team. We genuinely look forward to assisting you with your future bookings.
Wishing you an amazing day!
Best regards,
Travala.com Team
Reply from Travala
Hi Bill,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience with us and the community.
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Travala is the future of travel 💪
25 January 2026
Reply from Travala
Hi Anthony,
Thank you for reaching out and sharing your valuable feedback with us. We're delighted to hear that you’re enjoying our platform and the service provided by our team—it truly makes our day!
Wishing you an amazing day ahead!
Best regards,
Travala.com Team
Love travala
Love travala
it just works, convenient payment with credit cards, cryptos, account credits, prices are good, when there's any issue the support always answer very quickly and efficiently.
22 January 2026
Reply from Travala
Hi Julien,
Thank you so much for your support of our platform! We really appreciate it :)
Have a wonderful day,
Travala.com Team
Reply from Travala
Hi Miguel,
Thank you for taking the time to leave us a kind review! We appreciate the support of our platform.
Have a great day,
Travala.com Team
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