First time user sending a package. I found the online booking system easy to use and selected courier based on a pick up date for the day of booking. Was picked up next business day and delivered befo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good Company, Though you have to wait for labels. Any sales that happen from Friday to Sunday, Cant be collected till Tuesday. It takes monday to get labels. Some of the competition sends labels st... See more
Company replied
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email... See more
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
Company replied
Company details
- #1 of 1 best companies in Courier Service
- #1 of 1 best companies in Courier and Delivery Service
- #3 of 3 best companies in Delivery Service
- #1 of 1 best companies in Shipping and Mailing Service
- #1 of 1 best companies in Shipping Company
- #3 of 3 best companies in Shipping Service
Written by the company
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contact info
4.1
Great
4K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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Reply from Transdirect
Hello Allen,
Thanks for your review. We're delighted to hear you've always had a good experience with us.
Regards, Bianca
Making it simple …
Sometimes dealing with courier companies can be problematic but these people handled that so well. My parcel was picked up and delivered fuss free. Very happy
5 December 2025
Reply from Transdirect
Hello Phillip,
Thanks for your kind words. It's great to hear that there was no fuss with your pickup and delivery.
Regards, Bianca
First time I have used Transdirect and…
First time I have used Transdirect and happy to report it was a simple transaction. Reasonable price and delivered quickly and safely
12 December 2025
Unprompted review
Reply from Transdirect
Hello,
Thanks for your review. It's wonderful to hear that you found the booking process easy, with a reasonable cost and pickup/delivery was quick.
Regards, Bianca
Very good system and you get your label…
Very good system and you get your label straight away after payment.
12 December 2025
Reply from Transdirect
Hello Ken,
Thanks for your review. It's wonderful to hear that you found our system easy to use with the quick receival of labels.
Regards, Bianca
efficient and reasonable price
12 December 2025
Reply from Transdirect
Hello Susan,
Thanks for your review. We're pleased to hear that you found out services to be efficient and at a reasonable cost.
Regards, Bianca
The service is ok
The service is ok, but if you ever need help tracking a parcel, forget it. Customer service is non-existent, no one will ever reply to your emails.
Also when you book, if it says 2 business days, add at least 1-2 days for the collection of the item and 2-4 more days for delivery.
Edit: Hi Bianca, last week we lodged 3 or 4 investigations for tracking a parcel with Aramex that was late 5-6 days and still haven't got a reply, even to say "Hey, this has been delivered.", nothing. The accounts email does reply, yes, but whenever there's a tracking issue, we can never expect response in less than 5 days. Also the ETA showing on the booking is very unrealistic, orders showing 2 business days been taking 8. I completely understand it's peak season, but can't the system reflect the current delays and give a realistic ETA?
12 December 2025
Reply from Transdirect
Hello Maria,
We're sorry that you feel this way. The booking that you have referenced in this review was collected on the specified date and delivered well before the ETA. I have searched with your email address and the last time we received an email from you was approximately 3 months ago.
Regards, Bianca
Excellent Product and Service
5 December 2025
Reply from Transdirect
Hello Lyles,
Thanks for your review. It's great to know that you have found our services up to your standard.
Regards, Bianca
Did not pick up on the day they were…
Did not pick up on the day they were supposed to
12 December 2025
Reply from Transdirect
Hello Jeanette,
Thanks for your review. We're sorry that your freight was not collected on the specified date.
Regards, Bianca
Reply from Transdirect
Hello Barry,
Thanks for your review.
Regards, Bianca
picks up on time and always helpful
12 December 2025
Reply from Transdirect
Hello Wendy,
Thanks for your kind words. It's great to hear that your pickups were collected on time and that we are always helpful.
Regards, Bianca
Reply from Transdirect
Hello Keith,
Thanks for your review. We're pleased to hear that you found our services to be quick and efficient with a reasonable cost.
Regards, Bianca.
Reply from Transdirect
Hello Ed,
Thanks for your review. It's great to hear that you found our services to be fast and convenient. We appreciate the recommendation.
Regards, Bianca
The courier lazy bring up stuff and…
The courier lazy bring up stuff and only leave in loading dock stuff not heavy only baby snack
12 December 2025
Unprompted review
Reply from Transdirect
Hi Erwin,
We're sorry that you feel this way. I've just taken a look at the booking and most deliveries for supermarkets are delivered to the loading dock. There were no specific instructions to say the freight had to be brought up to Level 1.
Regards, Bianca
Stay away from these people
Stay away from these people, one week passed and my parcel was not picked up, cancelled and rebooked direct with Aramex which was cheaper anyway.
11 December 2025
Unprompted review
Reply from Transdirect
Hello David,
We're sorry to hear that your parcel was not collected when it was booked. The tracking indicates that the courier attempted to collect on the day of booking (05/12) at 10:03am and it was marked as futile.
Regards, Bianca
Stay Clear there are better platforms
Been using these guys a while, but they are about to suspend our account.
Generally a good system, but zero customer service.
when they send you through invoices for extra charges from the couriers (which is not down to transdirect I know) there is no after service.
We then send proof that the diemsions and weights are correct, you will then here nothing back, they just chase you for payment.
Other platforms like interparcel have much better customer service.
10 December 2025
Unprompted review
Reply from Transdirect
Hello James,
We're sorry that you feel this way. I am unable to provide specific information as I have no details go on.
When you provide proof of the dimensions, you need to reply to the email you received with the under declared charge or send an email via one of the options in the contact us page to ensure it is actioned appropriately.
Regards, Bianca
Warning of poor service and warranty issues
Warning - to anyone is thinking of using the courier company Transdirect to send items - Their customer service is absolutely dreadful /non-existent, and after chasing up the non-delivery of a parcel I sent, for several days via service requests that weren’t replied to, suddenly I see the tracking has updated to say that my parcel was damaged and disposed of!
I then spent an hour chasing this up on the phone and get told to open a warranty claim. The warranty claim has all these requirements like a photo of the damage, a description of the damage( not possible as I didn’t damage it!) an invoice( not possible as I didn’t use one), and now a stat declaration or I won’t get a refund. And if I’m approved, it could take 6 weeks to get my money back.
Not good enough.
9 December 2025
Unprompted review
Reply from Transdirect
Hello Jo,
Thanks for providing the requested information.
We're sorry to hear that your freight has been damaged during transit. I can see that a warranty claim has been lodged, the processing times are out of our control as it is processed by the carrier. In the meantime, I know it's not much, but I have refunded the freight charges.
Again, we're sorry that your freight was damaged.
Regards, Bianca
Definitely Express
Your service was very efficient, even faster than the time stated for express service! Definitely use again.
28 November 2025
Reply from Transdirect
Hello Heather,
Thanks for your review. We're delighted to hear that the service you received was efficient and faster than what was quoted.
Regards, Bianca
Reply from Transdirect
Hello Agnes,
Thanks for your review. It's wonderful to hear that you have enjoyed our services with only one issue of a missed collection.
Regards, Bianca
Reply from Transdirect
Hello Judi,
Thanks for your review. Its's great to hear you found our communication good with efficient delivery times.
Regards, Bianca
Good choices for selecting type of…
Good choices for selecting type of service required. Prompt return of consignment note. Packages were received in good condition.
28 November 2025
Reply from Transdirect
Hello Peter,
Thanks for your review. It's great that hear that you were pleased with the number of options you were given in the packaging type selection and that you freight was received in good condition.
Regards, Bianca
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