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Transatlantic Trading Company Reviews 860

•
TrustScore 4.5 out of 5

4.6

Men's Clothing Store
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See what reviewers are saying

Rated 5 out of 5 stars

Wow! Wow! Wow! This is a retrospective review from my purchase back in Jan 2020 and only because I’ve come across these reviews by chance because I’m searching for the company to make a second purchas... See more

Rated 5 out of 5 stars

The item was faulty but was replaced instantly- no hassle and really friendly - this business really understands the value of customer service . ‘Customer service’ is not about always getting it... See more

Rated 5 out of 5 stars

Order received today much sooner than anticipated . Product exactly as I had expected it would be . Very smooth transaction . Communication with company was a breeze .Many thanks for all involved (th... See more

Rated 5 out of 5 stars

Item was available from stock and was way cheaper than all the competition I checked out. Item was delivered FREEPOST next day with full tracking info provided, I cannot fault this company and their... See more

Company details

  1. Men's Clothing Store
  2. Activewear Store
  3. Headwear Store
  4. Streetwear Store
  5. Sunglasses Store

Information provided by various external sources

Buy Military Clothing, Vintage Clothing, Flight Jackets, Camouflage and Combat Clothing, Accessories, Equipment and Camping Goods at competitive prices with fast delivery!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

860 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great quality

Great quality, and swift delivery. But be aware, the size guide is WAY off. With a 44inch chest, I ordered an XL shirt, but in reality needed a Medium.

31 January 2020
Unprompted review
Rated 5 out of 5 stars

Great company to purchase from

Great customer care, they always answer the phone to answer your queries , nice products, and a good speedy delivery ,
10/10, what more could you ask for.
👍

31 January 2020
Unprompted review
Rated 5 out of 5 stars

A+++

Received item ,am very pleased with overall service and communication ,would recommend

31 January 2020
Unprompted review
Rated 1 out of 5 stars

Shipped wrong product & email chaos

Shipped the wrong product (Helikon Ripstop trousers, not heavyweight cotton). Have multiple email accounts, 13 I'm told, some of which they said they do not check! - including the address I sent three emails to. I didn't invent that address, I replied to it.
Before buying I actually mailed them and pointed out that I was not ordering the Ripstop versions. If they recieved that email they ignored it. Transatlantic are the second supplier of Helikon who appear not to know anything about at least one product they are selling.
All in all a PIA. In fact, having returned the trousers I am now waiting for either the correct versions (preferred option) or a full refund.
Sending a request for a review whilst a dissatisfied customer is still awaiting a solution is symptomatic of a general lack of organisation.
Sorry Transatlantic, you asked for it.

29 January 2020
Unprompted review
Transatlantic Trading Company logo

Reply from Transatlantic Trading Company

Good Morning

So sorry to hear this feedback.

I will look into getting your replacement/refund sorted for you.

Sorry for any inconvenience.

Kind Regards
Leanne Richardson

Rated 5 out of 5 stars

Good customer service

I have now purchased several products from Transatlantic through two different online marketplaces. Transatlantic has always been very responsive to my questions and concerns. I have enjoyed the buying experience. Thank you.

29 January 2020
Unprompted review
Rated 5 out of 5 stars

SHEMAGH

Great service..fast and got what i ordered..looked like web picture,and really nice and soft cotten..can't ask for more

27 January 2020
Unprompted review
Rated 4 out of 5 stars

I received my M65 jacket

I received my M65 jacket, which I want to return as not suitable. I have sent two emails and made two phone calls for a returns label, No response to emails or phone calls.

The issue has been satisfactorily resolved and I have received the returns label.

Thank you for your response.

25 January 2020
Unprompted review
Transatlantic Trading Company logo

Reply from Transatlantic Trading Company

Hello Graham,

We are so sorry to hear that you are experiencing difficulties contacting us.

Please kindly let us know the email and telephone number you were using so we can understand why you were unable to reach us.

I have emailed you a free returns label to the email you have supplied on trust pilot.

Feel free to supply your contact number if you would like someone from the returns department to give you a call to offer any further assistance.

We look forward to hearing back from you so that we can complete your return request and your refund can be issued.

Many Thanks
Transatlantic Trading Company.

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