Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good service with a “bonus scam”
The service works alright and it’s a good concept. Beware of the “bonus credit”; this seems a scam as it cannot be used for future purchases. The bonus credit is dead in the water. Also, the support (if you ever need it) is quite useless.
24 March 2022
Reply from Transatel DataSIM
Dear Christoph,
The bonus credit is offered to our customer so that it can be used for direct usage in all countries and it is valid for 1 year while data plans are more for a specific country/group of country and their validity is shorter.
That is why we did not want to limit the possibilities of the bonus credit just because it is free, rather give the chance to our customers to make the most of their bonus credit everywhere for a longer period.
Kind regards,
Transatel DataSIM
Low quality product
I contacted customerservice with two questions and got only a copy/paste answer for one of them. Reaction time was surprisingly long.
Transferred money to a DataSIM expires after 3 months. Why? That seems like a unjustified and a bad policy!
Connectivity in Jamaica & Curacao was often bad. I.e. no connection!
16 March 2022
Reply from Transatel DataSIM
Dear Adrian,
One of our team member from the Customer Support will contact you within 24 hours to check the validity period of the data plan you mentioned.
Do not forget that we are reachable directly on the following phone number if you need assistance while using your SIM card:
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9AM– 5PM
Saturdays: 11AM to 3PM
Kind regards,
Transatel DataSIM
Efficient service within 24hrs.
9 March 2022
Reply from Transatel DataSIM
Dear Mr P Greenwood,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
Transatel DataSIM
Unfortunately it was not working in…
Unfortunately it was not working in Iran
A lot of times, when I needed internet through my DataSim of Transatel it was not working in Iran (where I stayed at that time). Also customer services could not help me.
The problem was that some times the DATASim was working, sometimes not. I had a datasim in an MIFI and a datasim in my IPAD.
For my work I need to be connected always.
I hope that Transatel can solve this problem with the provider in Iran.
The comment of Transatel is not thru:
In june this year I had the same problem and also my wifi in our house in Iran as not working. Because of my work I need wifi, sso I choose for MAHCELL (part of MAHCARD). This is a mobile internet router with unlimited data for only 15 euro each week. They use the same provider as Transatel, With MAHCELL I had fast internet, without aany problem. See my review of MAHCARD and MAHCELL - realy, a must when you go to Iran. I recommend ment this to you
8 March 2022
Reply from Transatel DataSIM
Dear Jan,
We rely on the network of our telecom partners in every country available in our offers. We regret to hear that you encountered difficulties while using your SIM card in Iran.
You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations. Do not hesitate to share the places/addresses where you encountered these connection issues with our Customer Service:
customerservice@transatel-datasim.com
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear Jan,
The Transatel DataSIM offer is designed for travelers and frequent travelers. The rates are different depending on the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates (from 0,02€/MB) before you travel on our website on the following page:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Excellent solution
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow & expensive. Would use again without hesitation... just take care to set up & send the confirmations at start from home country!
6 March 2022
Reply from Transatel DataSIM
Dear Peter,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Sim didn’t work
23 February 2022
Reply from Transatel DataSIM
Dear Wendy,
We regret to hear that you encountered some difficulties with your SIM card. Our Support Team will contact you ASAP to check with you the configuration on your device in order to resolve this situation.
Kind regards,
Transatel DataSIM
Good free eSim please my iPhone XR
22 February 2022
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear A. Mueller,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Just used it in my last trip in the…
Just used it in my last trip in the USA. Very convenient and cheap
18 January 2022
Reply from Transatel DataSIM
Dear Pierre,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Fit for purpose
11 January 2022
Reply from Transatel DataSIM
Dear Paul,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
First class service
First class service, excellent customer support and competitive prices. Having used Transatel worldwide for many years the service can only be described as exceptional.
11 January 2022
Reply from Transatel DataSIM
Dear Michael,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Sim worked in Mifi point abroad.
Sim worked in Mifi point abroad.
Good package with sim holder (if you need to swap the sim in your phone).
The registration could be better (so you could register before using the sim).
29 December 2021
Reply from Transatel DataSIM
Dear Anthony,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
I'm very disappointed
I'm very disappointed , I order my Sim and should be receive in 1 day . Pay for €16 for transport . It arrived when I'm almost back from abroad. Take 1 week to rcvd the sim .
23 December 2021
Reply from Transatel DataSIM
Dear Frans,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
Please expect a member of our support team to contact you in 24 hours. Similarly, you can reach them through (+33) 1 74 95 95 11.
Kind regards,
Transatel DataSIM
My order was made the 1st of December…
The Simcard arrived on time before my travel departure
23 December 2021
Reply from Transatel DataSIM
Dear customer,
We are happy that you received your SIM card.
All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation...
We wish you to enjoy our services very soon during all your travel(s).
Kind regards,
Transatel DataSIM
Still have not received my order
Still have not received my order. Several times i contacted Transatel, but each time they adviced me to wait.
6 December 2021
Reply from Transatel DataSIM
Dear Johannes,
We regret to hear that you did not yet receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation.
A member of our team is going to contact you to resend you a (third) new SIM card and confirm with you a precise and complete delivery address (different from the first ones if possible).
Kind regards,
Transatel DataSIM
Works well would recommend
12 October 2021
Reply from Transatel DataSIM
Dear Phil,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Used 3GB plan in Spain
Used 3GB plan in Spain. No problem at all, good speed and coverage.
5 October 2021
Reply from Transatel DataSIM
Dear Leonid,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
Transatel DataSIM
Worked as expected
Worked as expected. Very easy to buy new credit. I have been using the same chip for years, to my trips to different countries/regions
5 October 2021
Reply from Transatel DataSIM
Dear Ulisses,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
Transatel DataSIM
Internet works fine
Internet works fine, but took to long to get the simcard. More than 2 weeks.
5 October 2021
Reply from Transatel DataSIM
Dear François,
We regret to hear that you did not receive your SIM card earlier. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. However, we are happy that you finally received it and can now enjoy your new services.
Kind regards,
Transatel DataSIM
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