I have been paying a loan by mail. Recently one was returned undeliverable by post office supposedly wrong P O Box. I called to find out why. Representative was very patient with me because I did no... See more
Company replied
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Review summary
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What people talk about most
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Finally the partial surrender that I requested was credited to my account. It took quite sometime as I have to call several times to submit the application and to know the process. Made follow ups an... See more
Company replied
They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more
Company replied
The representative (who I spoke to) was friendly and helpful. I was finally able to regain access to my online account that locked me out the previous evening for unknown reasons. I'm relieved that th... See more
Company replied
Company details
- Non-Bank Financial Service
- Insurance Company
- Investment Company
- Retirement Scheme Provider
- Term Life Insurance Provider Company
About Transamerica
Written by the company
Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.
Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.
Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.
But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.
Contact info
6400 C Street SW, 52499, Cedar Rapids, United States
- transamerica.com
4.5
Excellent
1K reviews
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Simple, secure and personal
I love working with Transamerica. Each time I speak with a representative I have been equally impressed. Knowledgeable beyond expectation. Kind and courteous. Why can't all businesses operate in such a way?
6 May 2026
Reply from Transamerica
We appreciate you sharing this feedback- thank you!
Needed an update on my policy status
They were professional, did not hurry the request, listen well.
8 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Easy fast and friendly service.
28 April 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Reply from Transamerica
Great feedback- thank you for sharing!
Reply from Transamerica
Great to hear- thank you for sharing!
Reply from Transamerica
You would need to contact customer service if you have additional questions- please visit www.transamerica.com and under the contact us page you will find the phone number for the product area to call.
she was patient, attentive, and took the time to explain options clearly while addressing questions with care and respect.I had an excellent experience with the
I had an excellent experience with the bank. The staff was professional, welcoming, and knowledgeable, making the entire process smooth and efficient. What stood out most was the quality of customer service
20 May 2026
Reply from Transamerica
Fantastic feedback to hear- thank you for sharing!
Reply from Transamerica
Great to hear- thank you for sharing!
The customer service rep was…
The customer service rep was knowledgable, patient with me, and helpful! I wrote his name on the survey that was sent to me after he assisted me, but I cannot be sure now-- I think his name was ERIC.
Also, I cannot recall the date we spoke, but was on or around May 6, I think.
Thank you!
6 May 2026
Reply from Transamerica
We appreciate the feedback- thank you for sharing!
everything went great just like I…
everything went great just like I always thought it was gonna go. I got what I needed. I got fixed up and it was great.
6 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Reply from Transamerica
We appreciate that=thank you for sharing!
Got me the answers I was looking for in…
Got me the answers I was looking for in a reasonable time frame.
21 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
I like to call and I spoke to Doug I…
I like to call and I spoke to Doug I believe his name was in Iowa.
I had several complex questions and he was helpful and explained everything.
15 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
The RMD process was simple and…
The RMD process was simple and straightforward. The paperwork and check was issued in less that two weeks. The personnel that I talked to were very courteous and friendly.
28 April 2026
Reply from Transamerica
Great to hear- we appreciate the feedback. Thank you for sharing!
At first inquiring about my retirement…
At first inquiring about my retirement due to medical reasons I was extremely frustrated. I was not getting answers to my questions. I eventually spoke with a kind gentleman that walked me through everything and was able sign everything electronically. so I was all set until my employer gave your my separation date information. I used the app and website quite often and was very helpful in getting info i was searching for. Thank you!
1 March 2026
Reply from Transamerica
Great to hear-and glad you were able to get this resolved. Thank you for sharing!
Great communication and service
Transamerica has always done well in communications about my account. All actions they did were accurate and timely
1 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Very helpful and knowledgeable.
13 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Keith was incredibly helpful &…
Keith was incredibly helpful & Knowledgeable - we so appreciated his guidance and assistance. Thank you
30 April 2026
Reply from Transamerica
Great to hear- thank you for sharing!
Everytime I call Transamerica
Everytime I call Transamerica, I always connect to a friendly, competent rep.
1 May 2026
Reply from Transamerica
Great to hear- thank you for sharing!
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