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Transamerica Reviews 1,444

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,048 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often noting their patience and ability to explain complex information clearly. The customer service is frequently highlighted as excellent, with many people appreciating the ease of getting in touch with a human and the kind, respectful interactions. The overall service provided is described as great, with consumers noting the efficiency, timeliness, and smooth user experience, especially for online transactions. However, some people mentioned issues with response times, experiencing delays in processing applications or receiving incorrect information. A few other people also felt that the customer service was substandard, citing difficulties in communication with representatives and slow resolution of issues.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their patience, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, often praising representatives for being helpful,... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful, knowledgeable, and... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their interactions as good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been paying a loan by mail. Recently one was returned undeliverable by post office supposedly wrong P O Box. I called to find out why. Representative was very patient with me because I did no... See more

Rated 5 out of 5 stars

Finally the partial surrender that I requested was credited to my account. It took quite sometime as I have to call several times to submit the application and to know the process. Made follow ups an... See more

Rated 5 out of 5 stars

They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more

Company replied

Rated 5 out of 5 stars

The representative (who I spoke to) was friendly and helpful. I was finally able to regain access to my online account that locked me out the previous evening for unknown reasons. I'm relieved that th... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Insurance Company
  3. Investment Company
  4. Retirement Scheme Provider
  5. Term Life Insurance Provider Company

About Transamerica

Written by the company

Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.

Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.

Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.

But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great customer service very caring …

Great customer service very caring safe have customers first and foremost value our needs and professional service resolved my issues not rushing me appreciate care given me

19 June 2026
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Reply from Transamerica

We really appreciate your positive feedback!

Rated 5 out of 5 stars

It was nice talking

It was nice talking . She wan so nice and helpful solving problems so clearly .i was so happy .thank you

27 May 2026
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Reply from Transamerica

Thank you for sharing this feedback!

Rated 5 out of 5 stars

Great Help

Knowledgeable folks and the help was easy to get via telephone.

31 May 2026
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Reply from Transamerica

Great to hear- thank you!

Rated 5 out of 5 stars

I was very pleased to get a live person…

I was very pleased to get a live person virtually immediately. She knew exactly what I was trying to ask, was professional, caring, and efficient.
I love the autopay for my life insurance! So far my experiences have been outstanding, and I've had this insurance well over a year now 🥰🥰

22 May 2026
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Reply from Transamerica

This is great feedback- thank you!

Rated 5 out of 5 stars

One phone call and I got all I needed.

I needed help with questions about the procedures as to what happens went I pass. I got everything I needed almost immediately by an very experienced gentleman who made sure I understood everything he had told me..

18 June 2026
Transamerica logo

Reply from Transamerica

Great to hear- thank you for sharing

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