Trakm8prime Reviews 

9
TrustScore 2 out of 5

2.2

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Company details

  1. Vehicles & Transportation

Information provided by various external sources

Trakm8prime has been designed especially; for small businesses to help them overcome the common costly challenges of running and maintaining their vehicle fleet. Our OBD technology can help a business to analyse driver behaviour, optimise route, get exact delivery times, diagnose vehicle faults and help process P11D forms.


Contact info

2.2

Poor

TrustScore 2 out of 5

9 reviews

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2.2

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(9)

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Rated 1 out of 5 stars

Don't try to cancel, they don't listen

I had a pair of trackers from Trakm8 for sometime, then decided to switch to another provider. I have tried calling them, but the Support Team cannot transfer you to the Billing Department. I have tried emailing them to cancel the accounts through the email on the billing email but they have not responded, just continue to take the payments. I have now asked my Bank to stop the payments, but I still receive the invoices. Terrible service.

28 June 2023
Unprompted review
Trakm8prime logo

Reply from Trakm8prime

Hello Nicholas, Thank you for taking the time to write a review about your experience with Trakm8. We are sorry to hear that you have had issues, and would like to discuss these further with you. Please call or email our Customer Support Manager. 0330 333 4124 and support@trakm8.com

Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.
I had several service issues and was always messed around. I finally cancelled and they still keep taking my money despite numerous phone calls and emails.

21 August 2021
Unprompted review
Rated 1 out of 5 stars

Avoid urgently

Avoid. We had 6 vehicles with them. More often than not tracking went offline. Amateur response to solve the issues. Now left. They are still trying to charge us. Bunch of cowboys. Charge £90 plus for each self install tracker. Other companies do not charge. Run a mile.

5 June 2020
Unprompted review
Rated 1 out of 5 stars

Ordered a box device for my daughter …

Ordered a box device for my daughter through Marmalade. This was on 11 July. Told the order was forwarded to Trakm8 on 12 July. It is now the 21 July, the post has been, and still, no box has arrived. For a small envelope-sized device to take this length of time to deliver in the 21st century is ridiculous.

21 July 2017
Unprompted review
Trakm8prime logo

Reply from Trakm8prime

Hi James, I'm sorry to hear that you experiencing issues with your Marmalade device, however, this is completely separate to Trakm8prime. Could you please send an email to telematics@trakm8.com about your issue and one of theTrakm8 Insurance Customer Support Team will be able to help you with this. I hope your issue is resolved quickly - Josh, Trakm8prime

Rated 5 out of 5 stars

Great service

After being a little weary of having a tracker fitted to my employee's cars I gave the guys at Trakm8prime a call and they were able to convince me of the many benefits. I can already see the potential savings having only fitted my devices a few days ago. All good so far!

22 August 2016
Unprompted review
Rated 5 out of 5 stars

Quick and easy!

I ordered a few online, they arrived the same week and all I had to do was plug the devices in and they are working perfectly! It's made my day to day work so much easier!

22 August 2016
Unprompted review
Trakm8prime logo

Reply from Trakm8prime

That's fantastic news Chris! Be sure to call our support team on +44 (0) 330 333 4121 should you have any questions.

Many thanks,
Trakm8prime

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