Trainseurope Reviews 

In theory this is a great service. My son and I were trying to book a trip across Europe and with the different train tickets becoming available at different times it was a little daunting.

I contacted Trains Europe who replied to say that, yes, they could book the trains for us and all at around the same price that we could have got them at - brilliant! We had a schedule, the Eurostar tickets were provided and it was all looking good. However, we were told that the Paris->Zurich tickets would follow when they became available and (silly us for not making a note in our calendars to follow up) when we were checking the details not long before the trip we realised that we still didn't have them.

Upon contacting Fas it appeared that these tickets were no longer available necessitating extra changes and a longer journey that meant missing the deadline for getting into the hostel. Thank goodness it wasn't critical to get there that evening! However, plans had to be changed, hostels had to be changed (thank goodness they kindly allowed a refund - they didn't have to) and it was all a bit of a pain. There was no apology offered at all.

So, as I say, in theory a great service and I'd potentially use them again but I'd be all over chasing up any outstanding tickets this time!

Never use these again - book somewhere else Fas was horrible to deal with.

Excellent personal service. Personal service is getting to be rare in this digital age. Valuable help in organising a train trip to the South of France. Seat selection confirmed and good service over the weekend.