Item wasn’t in stock however, their stock was due in so I wanted to continue with it as everywhere else was sold out. They kept me updated throughout, it was sent next day as soon as it was in stock,... See more
Company replied
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See what reviewers are saying
I originally tried to cancel the order because the advertised delivery times were not met. The courier never contacted me to arrange a suitable delivery date as claimed. Instead, I simply rec... See more
Company replied
Great company to buy from quick delivery bike well packaged and little assemble needed vipcoo h3 worth the buy for this for my nearly 13 year old daughter perfect size speed durability. Thank you
Company replied
I can honestly recommend this company they were very good to deal with quick to respond to enquiries and my item Electric Scooter was delivered bang on time and was exactly as described at a really g... See more
Company replied
Company details
Written by the company
Welcome to Trail Surge UK – Your Trusted Electric Bike Specialist. At Trail Surge, we’re committed to powering your journey with the best in electric bikes, electric scooters, and kids’ electric ride-ons. Whether you're looking for an eco-friendly commute or outdoor adventure, we offer unbeatable value and expert service. We stock a wide range of top electric bike and e-scooter brands, including Hitway, DYU, Hidoes, Engwe, and more—trusted names known for performance, durability, and innovation. Every product is carefully selected to give you the best riding experience at the best prices in the UK. Our customers love us for our fast delivery, smooth buying process, and responsive, UK-based customer service. Whether you need help choosing the right model or post-purchase support, we're here to make sure you ride with confidence. From powerful mountain-style e-bikes to compact city scooters and fun ride-ons for kids, Trail Surge UK is your one-stop shop for electric mobility. Join hundreds of happy riders across the UK and experience why Trail Surge UK is one of the fastest-growing names in the industry. Trail Surge UK – Where Electric Adventures Begin.
Contact info
Unit 37, Centenary Business Centre, CV11 6RY, Nuneaton, United Kingdom
- 08000996187
- help@trailsurge.co.uk
- trailsurge.co.uk
3.9
Great
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great delivery can’t complain
14 July 2025
Unprompted review
Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Brought the dyu t1 and it amazing
Brought the dyu t1 and it amazing, thanks allot I will be buying accessories soon
23 July 2025
Unprompted review
Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Great bike great after sales not much
Great bike great after sales not much more could ask for
23 July 2025
Unprompted review
Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Been riding my colourway
Been riding my colourway bk15 for Deliveroo every day. Solid battery, smooth ride, and saves me loads
28 July 2025
Unprompted review
Reply from Trail Surge
Thank you for your feedback! We hope you make many happy memories on your new bike. Kind Regards
Box arrived damaged
Box arrived damaged but had been repaired, front mudguard bent, rear wheel scratched, and no guarantee or warranty in the box like your website said. It did turn up on time and I love it.
11 July 2025
Reply from Trail Surge
Hi,
Thank you for your review. We’re pleased to hear it arrived on time and that you love the product, but we’re sorry the box and parts arrived in that condition.
Please send us photos of the damaged box, bent mudguard and scratched rear wheel, along with your order number, and we’ll look into this for you.
Just to confirm, your warranty is still valid even if no physical warranty card was included in the box. Your order confirmation acts as proof of purchase.
Kind regards,
TrailSurge.co.uk
Found trailsurge while looking
Found trailsurge while looking for a new e-bike on google n was pleasantly surprised. Not only were their prices good, but the whole order process was quick n easy. I got updates on my order, and bike came quicker than I expected. No issues, no stress. Just good service and a great product. Cheers guys
17 May 2025
Unprompted review
Reply from Trail Surge
Thank you for trusting us! Enjoy your new bike.
Fantastic comms
Fantastic comms, great price, so helpful with me setting up the bike as I had no clue, would recommend to anyone wanting a new ebike
25 May 2025
Unprompted review
Reply from Trail Surge
Thank you so much for your kind review!
We’re really pleased to hear you were happy with the communication, price, and support setting up your bike. We know getting started with a new e-bike can feel a bit daunting, so it’s great to know we could help.
Thanks again for recommending TrailSurge — we really appreciate it.
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