The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movemen... See more
Short Version: Like many things about towing in the US, don't trust the maximum specification: the 5X is said to be good to #500 tongue weight, but it's not. The side-mount bracket is not strong eno... See more
Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending ove... See more
Company details
Written by the company
Our powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!
Contact info
16021 Euclid Avenue, 91708, Chino, United States
- 8448469344
- support@trailervalet.com
- trailervalet.com
1.7
Bad
224 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The tread came off the first time I…
The tread came off the first time I used it and yet to get a return call or email.
19 February 2021
A good company to do business…
This is a good company to do business with. They suggested a delivery date when I purchased the jack and it came several days in advance.
Thank you Trailer Valet!
13 February 2021
I have a lot of problems with the…
I have a lot of problems with the Valet. I sets the brake frequently when I am using a drill. I have had the drill fly off of the Valet a few times, and my wrist bent every time the brake engages.
8 February 2021
this is my second one
this is my second trailer valet dolly the first I let it go with boat I sold, but I bought a new boat so I needed a dolly again these dollies work great for old men and there toys .LOL.
21 January 2021
Delivery time was a long time
Delivery time was a long time. I like the world everyone created before just in time and quick delivery so I can manage my time and business effectively. And COVID should be an excuse as we should be overcoming that adversity in an ever fast paced changing world.
18 January 2021
Reply from Trailer Valet
Hello Mark! Thank you for providing your review on your experience with our company. I am sorry to hear about the shipping. I definitely understand how this can be a inconvenience to you and we send out our deepest apology. We are doing the best we can to make sure all of our customers receive their product in a timely manner despite not having total control once the product leaves our warehouse. If you have any questions pertaining to our shipping, please reach out to support@trailervalet.com
i have the xl and hooked everything…
i have the xl and hooked everything right checked things multipled times but it still wants to kick out.
i cant get it to stay upright when moving trailer.
i was using the ball adapter from 2" to 2 5/16 and everything is tight tried to contact trailer velet several times with no return calls or email
18 January 2021
Unprompted review
Reply from Trailer Valet
Hello! Thank you for reaching providing your feedback, I am sorry to hear you are having some issues with the unit and also getting in contact with anyone. Did you try reaching out to support@trailervalet.com? Also, we are open Monday-Friday 9 am- 5 pm central time. Also, on your trailer it may be your tongue nut on your coupler that may need to be tightened more. Please feel free to reach out and a customer service rep would love to assist you!
Well the reason its so poor
Well the reason its so poor, it has many layers of failure. Bad things from website, to call center and customer service. Website is hard to order and to communicate with trailer people if you need help or not. Call center is useless. They can't help you with anything all they can do is send email to customer service. Customer service is ok. Problem that happens is when you want to order and them helping you, it fails in communication and you end up getting order late or they can't figure out the address you want to send to. First time dealing with this company has been very bad and not happy with how they handled my order and shipping. I am grateful that some people in customer service helped on end and got my order. But company failed on every level to help them do better job.
13 January 2021
Reply from Trailer Valet
Hello! Thank you for providing us with your review. I am sorry to hear that you had a bad experience from ordering to also dealing with our answering service. Our answering service is here to just take our messages when a customer service rep is not able to get to the phone. After the message is delivered our CS reps will then reach out to the customer to assist them. I would love to have someone go over our process with you in further detail. We can be reached at support@trailervalet.com or you can give us a call at 844 846 9344. Thank you!
Had the trailer valet less than a month…
Had the trailer valet less than a month and it couldn't handle the winter weather coming in Arkansas and it broke waste of money and the hand crank isn't even easy to use. Want my money back
7 January 2021
Reply from Trailer Valet
Hello! Thank you for providing us with your feedback. I am so sorry to hear that you did not have a good experience with our unit. I would love to have a customer service rep speak with you on some possible trouble shooting. If you would be open to this you can reach out to us at support@trailervalet.com or over the phone at 844 846 9344, thank you!
I dont think its worth the money.
I was moving a 3000lb Enclosed 20x8 Trailer with the Valet, hoping it would help me park the trailer behind my house (9ft gap). The valet has alot of compliance and does not enstill confidence, I guess it requires ALOT of practice and strength and probably should only be used on flat solid surfaces.. It works, but not as well as I imagined.
Honestly...I wish I could return it but since the unit was refurbished I cannot.
6 January 2021
Reply from Trailer Valet
Hello sir! Thank you so much for providing us with your feed back. I am very sorry to hear that you were having issues with moving the unit on your surface. I would love to have a customer service rep speak with you in regards to how to use the unit on different surfaces and any other question you may have. Please feel free to reach out to support@trailervalet or if you would like to call our number is 844 846 9344, thank you!
Poor product availability
Several of the items I wanted to order are unavailable. That’s unacceptable for a business that has so few products to offer.
4 January 2021
Reply from Trailer Valet
Hello! Thank you for providing us with your feed back on our company, we appreciate any feedback! I want to send my deepest apologies in regards to some of our product out of stock, I definitely understand where you are coming from. We do have a lot of different dealers that carry our product for times like this so you can still purchase a Trailer Valet product. You can find a list of our dealers at trailervalet.com, please feel free to reach out to a customer service rep at support@trailervalet.com for any questions!
These folks are one of a Kind
These folks are one of a Kind! They know their business and do it well!! -John.
30 December 2020
Excellent service
Excellent service!
Great product. Makes moving the boat around my garage a easy!
29 December 2020
The Valet XL is good in concept only.
The Valet XL is good in concept. It’s laborious to hook up and tighten correctly to the trailer and even then it will kick out from underneath the hitch even on level ground. You must have a significant amount of weight on the tongue or its tire loses traction. It is torture on your drills trying to move the trailer more than a few feet. They will over heat.
29 December 2020
Reply from Trailer Valet
Hello John! Thank you for providing your review on our product. I am sorry to hear that you had some trouble when it came to installing our unit. Yes the unit does need to be very tight once hooked up to you trailer so the unit does not slip out. If you are still having trouble with this along with using the drill please reach out to support@trailervalet.com and a customer service rep and a technician as well can assist you. Thank you!
Works as described
Works as described. No issues. I use mine on a combination of concrete and decomposed granite and a small push uphill. Trailer weight is approx 4Klb. I would recommend the trailer valet.
29 December 2020
Reply from Trailer Valet
Hello Daniel! Thank you for providing your review of our product. I am so happy to hear you are having no issues! Please let us know if you have any questions at support@trailervalet.com thank you!
Service was good but the product does…
Service was good but the product does not work well.
28 December 2020
Reply from Trailer Valet
Hi Wayne,
Thank you for your feedback. Will you please tell us which product you are referring to and what problems you might be having? Please reach out to support@trailervalet.com. We would be happy to help you figure out your problem. In the meantime, please check out our Trailer Valet youtube page for any trouble-shooting videos that can help you.
Thank you
Always Improving
This company is always improving their products. The valet that I have had for 7 years is still in service, and I truly should sell it and buy the latest model.
27 December 2020
Reply from Trailer Valet
Hello Robert,
Thank you so much for your kind feedback. We strive to improve on our products as well as customer service each day. We hope our future products will continue to impress as well.
Thank you again, and have a great day!
Got a great deal at the garage sale !!
Got a great deal at the garage sale !!! Refurbished with 1year warranty just what I needed to fit my boat into a tight spot in my garage.
27 December 2020
Customer service is outstanding
Customer service is outstanding. I lost the handle to my Valet. When I called, they were so helpful and responsive. After ordering the replacement, (came the next day!) I decided to order a spare. They called to make sure it wasn’t a mistaken duplicate order. Not a huge deal but speaks to their attentiveness to the customer.
24 December 2020
Reply from Trailer Valet
Hi Pam,
Thank you so much for your feedback. I'm glad you were able to get your problems solved by our customer service team! We hope you have a great day!
Thank you again.
I really like the Deluxe Trailer Valet, but the shipping service sucked.
I really like the Deluxe Trailer Valet. However, I was not happy that my order was shipped two or three days after I was told it was shipped. I needed it a day earlier than I received it and had to jimmy rig something to the job that I ordered the Deluxe Trailer Valet for. Now it will sit until next spring when I move the trailer again.
22 December 2020
Reply from Trailer Valet
Hello Timothy! Thank you so much for your feedback. I want to start by saying we do apologize for what you had to go through with our shipping process. We are aware that shipping right now is not always consistent due to the current events, but we do still apologize that this happened during your experience with us. If there is anything we can do to move forward with you or if you ever have any questions please feel free to reach out to us at support@trailervalet.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.