Trads Reviews 

Ordered 3 radiators, two of which were perfect, one was longer and was delivered in two parts. Discovered in order to put the parts together, I needed to purchase a special tool at a cost of £80. The tool was dispatched, but an empty package arrived as the steel rod being sent was held in the cardboard by a single piece of parcel tape. The company duly sent out another, which arrived, just, with the parcel tape torn and the tool loosely hanging in the package. This tool turned out to be unfinished by their machine shop and so wouldn’t fit through the radiator. A third tool was sent out, which was exactly the same: unfinished. I contacted them again, on the day before Christmas Eve, to be told that another would be sent and this time the salesman promised was correct and finished as he had seen it with his own eyes. The tool arrived this morning and this one is so poorly machined that it is too wide to even fit the grub screw that it is designed to tighten. I now have no faith that the radiator manufactured by the same people will be fit for purpose, if it is ever put together. Now they appear to be closed for the Christmas period, so I will have to wait to see what the fifth solution will be.

Radiators were delivered a day before the arranged date anD unfortunately when pressure tested by the plumber before being plumbed there were leaks at the factory fitted seals which required work. Lovely radiators but would recommend being fitted by a competent plumber who can check and then correct the seals.

Best customer service ever received from Trads .
Very professional and prompt delivery of the product I order from them .
Al I can say guys keep up With the good work and hard work definitely pays of on long run .
Once shun thank you very much for your excellent customer service.

Excellent product, postage was very quick, and I would definitely recommend to all my friends, Many Thanks

As no goods have arrived
No response to a phone message and no response to an email - very concerned as to where my money is - not to be recommended!!

Great choice and were really helpful when I called up with some questions. All arrived on time. Great end to end customer service!

You are asking for a review and I have not seen my radiator?

A helpful telephone call guided my order. Delivery arrived as arranged. Most importantly, the radiator is beautiful and just the style and finish I wanted. Just beware of the weight when accepting delivery as it took some manoeuvring.

On time , top quality , great customer service !

Great service and quality, most importantly really nice people to deal with!

I ordered one radiator on 22nd June. It arrived and I was told by the fitter that the gasket was coming out of the radiator and the paint was already coming off and was advised to send it back. The wall stays were also way too small. I called and had to send videos as I was told they were all made to measure and this couldn’t be a problem. I received no response and throughout have always had to chase them to respond to any correspondence. I did receive replacement wall stays and was told a new radiator would be made to replace the first one sent. Despite being told over and over my radiator will be ready in two weeks it is now October and I still have no replacement radiator. I have a young baby and we have no heating in our living room. I really hate leaving reviews like this they clearly aren’t resolving this and feel no option but to go back to my credit card company to retrieve the money back.

Excellent products and great service.
Only issue was with the 3rd party delivery.

The radiator looks amazing .It’s not plumbed in yet, so we can’t comment on the heat levels et cetera. We’ve got to order some additional parts, and managed to get through to very helpful staff who arranged for these to be delivered very quickly. So far so good

Fabulous looking radiator. A struggle to move into place but now it's there it has lifted the room enourmously. Thank you!

I have written to the team (but had no response). The product is lovely but the delivery service was dreadful. It hadn't been made clear it was "curb side drop-off" and to further compound matters the palette with the radiators on was simply left in front of my house with no-one informing us. I came home to find it sat on the pavement (thankfully not stolen). Moving three cast iron radiators then took assistance from my neighbour. I was left very disappointed by what had been a positive experience up until then.

Gorgeous rads. Great company to deal with

Easy to order and it was delivered efficiently.